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CHECKING YOUR OIL AT WORK

CHECKING YOUR OIL AT WORK. ©2005. Life Lessons about Vehicles and Leadership. Glenn J. Thomas, CPM, PMP. New Car Smell. Reenergize. Your attitude affects those you interact with every day Why did I take this job? What do I like about it? Find a mentor Be a mentor

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CHECKING YOUR OIL AT WORK

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  1. CHECKING YOUR OILAT WORK ©2005 Life Lessons about Vehicles and Leadership Glenn J. Thomas, CPM, PMP

  2. New Car Smell

  3. Reenergize • Your attitude affects those you interact with everyday • Why did I take this job? • What do I like about it? • Find a mentor • Be a mentor • 3 key words - Read Read Read!

  4. Rentals

  5. Contractors • Consider all the costs • Salary vs benefits • Lost institutional knowledge • How many, how long, how often? • If necessary, keep it short and specific (new, old or increased work) • Utilize their knowledge to mentor your own staff for future opportunities

  6. Retread Tires

  7. Behavioral Interviewing • Know what you want by reviewing job duties • Ask hard questions not fluff • Don’t go it alone –group interview and scoring eliminates ‘gut feelings’ • Keep interview focused on the job not the person • Don’t be afraid to terminate during probationary period

  8. Headlights

  9. Strategic Vision • Know (or determine) your Values, Vision, Mission, Goals, Objectives and Plans • Know your competition • Do a SWOT analysis • Be sure it’s a team effort • It’s not a fine wine • Share with everyone

  10. Frosted Windows

  11. PLANNING Project Management Institute® – 39 subprocesses

  12. Wiperblades

  13. Training • Everyone needs it! • No one is too old (or young) to learn • Investment in your future (individual and business) • Develop a plan • Job specific not just ‘hours’ • Non-conventional counts too (books, OJT, webinars, professional organizations) • Include in evaluations

  14. Trunk

  15. Mental Clutter • A little test… • Lose the clutter • Ancient history is just that - ‘ancient’ • Look it up if necessary • Business moves at the speed of a mouse click

  16. Fuel

  17. Job Performance • Additives – enthusiasm and quality • Volunteer for the tough assignments • Your Body is a temple • Eat right • Plenty of sleep • All things in moderation • Exercise regularly • Balanced life is more than just work

  18. Ripped Seat

  19. Ergonomics • Don’t be ‘penny wise – dollar foolish’ • An employee will accomplish more when they are comfortable and have the tools they need • Minimal space and privacy can limit productivity

  20. Stereo

  21. Technology • By itself it isn’t always the answer • Don’t automate a bad process • Define/refine process before adding tools • ‘Bleeding edge’ not always necessary • Remember that some members of your work force still fear technology as replacement

  22. Spare Tires

  23. Quick Fixes • Document • Who, What, When, Why, How • Revisit ASAP • Don’t forget ‘quick’ does not mean ‘permanent’ • The buck stops with you! • Pass on the credit - take the blame

  24. Fluids

  25. Communication • Is not effective if it is not effective communication • Sender (information originator) • Message (formal, informal, written, oral) • Receiver (information receptor) • Feedback (correctly understood) • Noise (physical, distance, media, experience) • Active Listening Techniques • Be conscious of body language

  26. Horns

  27. Voice • Captivate - don’t alienate • Tone • Inflection • Volume • Shout is out • No Profanity

  28. That Noise ?

  29. Accessibility • MBWA vs MBAM • Open Door Philosophy • Employee Appreciation • Really mean it • Include details • Different strokes for different folks

  30. Wax Job

  31. Personal Presentation • Dress for the job you want – not the job you have • Don’t expect it to replace knowledge • Offer to assist in areas where you want to learn • Continuous education/training • Remember – Success is 1% inspiration and 99% perspiration

  32. The Mechanic

  33. CRM • Customer Relationship Management is everyone’s responsibility • What is your ‘job’? • Your co-worker is your customer too! • It may take months to make a loyal customer but only seconds to lose one • Bad news spreads faster and further than good

  34. The Name Game

  35. Workforce Diversity • Accept it, Support it, Encourage it • Treat others with respect you want • Learn their real names not ‘simplified versions’ • Pass the spelling bee • William ≠ Bill

  36. Toolbox

  37. Leadership Skills • What worked 20/10/5 yrs ago may not work now • Baby Boomers, Gen X/Y, Gen PS/2® • Read/train • employee assistance, human resources, technical skills, negotiation, facilitation, tact, patience, team building, legal responsibilities, business specialties • Contact the experts for help

  38. Customize

  39. “There is nothing either good or bad but thinking makes it so.” William Shakespeare

  40. QUESTIONS ?

  41. Contact Info Glenn J. Thomas, CPM, PMP Director, IT Governance Commonwealth Office of Technology 120 Glenn’s Creek Road Frankfort, KY 40601 Glenn.Thomas@KY.Gov

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