Effective Goal Analysis for Call/Contact Center Instructional Design

Jan 25, 2026

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In this instructional design module, developed by Roxanne Hinds, participants will learn to effectively analyze and write lesson plans relevant to Call/Contact Center operations. By the end of this module, instructors at the Newfoundland Technical and Vocational Training Institute will be equipped to create a comprehensive lesson plan aligned with the program curriculum and competency standards. This includes utilizing a Goal Analysis Diagram and an evaluation rubric to assess the quality and effectiveness of their goal analysis.

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Effective Goal Analysis for Call/Contact Center Instructional Design

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Created June 7, 2014 by Roxanne Hinds EDD8001 INSTRUCTIONAL DESIGN DISCUSSION 2: INSTRUCTIONAL GOAL ANALYSIS
Instructional Goal By the end of this module, Call/Contact Center Operations instructors at the Newfoundland Technical and Vocational Training Institute will be able to write a lesson plan for a unit of instruction using the program curriculum and competency standards.
Goal Analysis Diagram
Rubric for Evaluation of a Goal Analysis