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Quality and Social Responsibility. Michelle Mason June 23, 2010 . About the Presenter. Michelle Mason Managing Director, ASQ. What is Social Responsibility?. People and organizations Behaving ethically Having sensitivity toward: social cultural economic environmental issues.

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quality and social responsibility

Quality and Social Responsibility

Michelle Mason

June 23, 2010

about the presenter
About the Presenter

Michelle Mason

Managing Director, ASQ

what is social responsibility
What is Social Responsibility?

People and organizations

  • Behaving ethically
  • Having sensitivity toward:
    • social
    • cultural
    • economic
    • environmental issues
why be socially responsible
Why Be Socially Responsible?
  • Consumers demand it
  • Makes good business sense
  • Produces bottom line results
What is the connection

between quality and social responsibility?

2008 asq futures study
2008 ASQ Futures Study
  • Globalization
  • Social Responsibility
  • New Dimensions for Quality
  • Aging Population
  • Healthcare
  • Environmental Concern
  • 21st Century Technology
the quality connection
The Quality Connection
  • Evolution of Social Responsibility
the quality connection1
The Quality Connection
  • Malcolm Baldrige Performance Excellence Criteria
    • Procedures for compliance with safety, health, and environmental standards
    • Mechanisms of corporate support of quality assurance activities outside the company.
the quality connection2
The Quality Connection
  • Malcolm Baldrige Performance Excellence Criteria
    • Governance Accountability
one standard for all
One Standard for All
  • ISO 26000
    • Implementation will be voluntary
    • Guidance will help define social responsibility
  • ASQ administers the U.S. Technical Advisory Group (TAG) on Social Responsibility
iso 26000
ISO 26000
  • Assist organizations in addressing SR
  • Provide practical guidance
  • Emphasize performance results and improvement
  • Increase confidence and satisfaction among customers and stakeholders
  • Be consistent
iso 260001
ISO 26000

ISO 26000 is a guidance standard and not one that an organization becomes certified to, like ISO 9000 or 14000.

local efforts
Local Efforts

What can be done locally to promote SR efforts?

asq socially responsible efforts
ASQ Socially Responsible Efforts
  • The SRO
    • The SRO (Socially Responsible Organization),helps the world understand how quality impacts the bottom line.
  • Quality for Life
    • Seeks to share the stories of quality professionals that use their skills to positively impact the lives of others
more information
More Information

American Society for Quality


The SRO*


Quality for Life