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Collaborative Innovations in Conflict Resolution: Strategies for Growth and Engagement

Join us for a dynamic roundtable discussion at Impact Hub Seattle, where conflict resolution experts will explore innovative collaboration techniques to enhance services and grow the market. We'll delve into co-mediation, peer consultations, and multi-disciplinary team approaches, while addressing the quality of our collaborations. Participants will exchange ideas and best practices on cutting-edge innovations such as online dispute resolution and conflict coaching. This is an opportunity to brainstorm and implement strategies that directly respond to clients' unique needs in an evolving landscape of conflict resolution.

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Collaborative Innovations in Conflict Resolution: Strategies for Growth and Engagement

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  1. ICEE Group Roundtable 10/02/2014 Impact Hub Seattle

  2. Collaboration in Conflict Resolution • How do we currently collaborate? • Co-Mediating • Referrals & Mentoring • Trainings and CLEs • Collaborating on Writing, Training, Facilitating • Multi-Disciplinary Teams • Shared Marketing & Growing the Market • Shared Office Space and Administration • What is the quality of this collaboration?

  3. How Could We Collaborate? • Peer Consultations • Unconference (Wash. Mediation Assoc.) • Meetup Groups like the ICEE Group • ADR Roundtable (invitation-only) • Mastermind Groups • Software-assisted Collaboration • Supporting each other’s practices directly

  4. Innovation in Conflict Resolution • How do we grow the market, rather than compete for a limited number of clients…? • Examples of Innovations: • Conflict Coaching • Dispute Systems Design • Online Dispute Resolution (Mediation & Platforms) • Self-Mediation • E.g. PingingTea, Mediator in a Box • Facilitated Conflict Resolution Processes • E.g. Peace Circles, Community Meetings • Early Mediation and other Early Neutral Interventions • Intercultural Conflict Resolution

  5. Ideas for Further Discussion & Action • Going to the Source: People in Conflict • Focus on tailoring our products to clients’ needs, not try to sell the client our fixed products • Is Conflict Resolution in need of innovation? • To Grow the Market, we need innovation to open up opportunities and new kinds of clients. • Workshops: Applying existing innovation processes to Conflict Resolution field & practices.

  6. Innovation Processes and Starting Points • Design Thinking, aka Human Centered Design • Centered on the human needs (see next slide) • Service Design Thinking • more holistic, focus on systems • Business Model Canvas • Innovating your business model, services, and markets • Design Sprints (Google Ventures) • Lean, Lean Startup, Agile, and other processes • Making Mediation Your Day Job (Lenski)

  7. Introduction to Design Thinking • Human-Centered, Creative, Rapid Prototype • Understand Needs and Observe (Empathy) • Define the Problem to Solve based on Needs • Ideate / Brainstorm Possible Solutions • Prototype / Minimum Viable Product • Test with real people in real situations • Repeat as Needed

  8. Next Steps • Next Meeting • WMA Unconference(10/24/14) • ICEE Group Meeting in November • Goals & Agenda • Based on online discussions • Not fixed, not firm, go where we need to go • Need more interested people that are comfortable with experimenting.

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