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  1. Title ATC Roadshow April 2010 Name Date

  2. Avril Zanato Thank you

  3. Heading 1 (Arial bold - point size 22) Agenda • Customer Service survey • What’s new • ATC Zone • Illegal training centres • Marketing • Fasset accreditation

  4. Heading 1 (Arial bold - point size 22) Survey • Purpose • Improve our customer service levels • Get feedback on what we are doing wrong and how we can fix it • Results • 1st Quarter – 74% • 2nd Quarter – 90% • Suggestions • Training material orders • Training material content • Assessments and certificates

  5. Heading 1 (Arial bold - point size 22) What's new • New Softline Pastel branding • New courseware • ATC business pack • Automation of systems • Automation of assessments / online assessments • New developments in the training material development team

  6. Heading 1 (Arial bold - point size 22) New Softline Pastel branding • Why change? • Sage embarked on a global brand alignment strategy • Ensure as a group of companies we are more unified • Recognisable around the globe • New visual identity • New fonts • Bright and vibrant colour palettes • White space • Organic shapes • Photography - human touch

  7. Heading 1 (Arial bold - point size 22) New Softline Pastel box shots

  8. Heading 1 (Arial bold - point size 22) Jan/Feb 2010 print ad • Print Ads: • Business Day • Sake Beeld • Accountancy SA • The Accountant • Financial Mail • Entrepreneur

  9. Heading 1 (Arial bold - point size 22) Jan/Feb 2010 billboard

  10. Heading 1 (Arial bold - point size 22) Jan/Feb 2010 street pole ads • Johannesburg, Pretoria, Bloemfontein, Klerksdorp, PE, Richards Bay, • Kimberley, Welkom, Witbank, Rustenburg

  11. Heading 1 (Arial bold - point size 22) April 2010 Evolution print ad

  12. Heading 1 (Arial bold - point size 22) April 2010 Evolution billboard

  13. Heading 1 (Arial bold - point size 22) April 2010 Evolution street pole ads • Johannesburg, Pretoria, Bloemfontein, Klerksdorp, PE, Richards Bay, • Kimberley, Welkom, Witbank, Rustenburg

  14. Heading 1 (Arial bold - point size 22) Vehicle branding artwork for ATCs

  15. Heading 1 (Arial bold - point size 22) New Softline Pastel manual covers

  16. Heading 1 (Arial bold - point size 22) New courseware • Look and feel • More black • Rounder edges for the heading boxes • Quick info boxes • General corrections • Spelling and grammar • Inclusion of missing screen shots • Corrected data fields and values • Student data disc • Navigation is more user friendly • Includes mock assessments • Simulations of certain activities

  17. Heading 1 (Arial bold - point size 22) New courseware • Pastel Xpress / Partner Version 11 release • End April 2010 • Pastel Xpress • Pastel Partner Processing, Intermediate and Advanced • PCI module 1 • PCI module 2 • Mid May 2010 • All the Pastel Partner add-on modules • Pastel Partner PCI module 3 • End May 2010 • Pastel Partner PCI module 4 & 5

  18. Heading 1 (Arial bold - point size 22) ATC business pack • Discounts for loyalty • More items • Complimentary mouse pads • Complimentary bookmarks • Complimentary pens • Complimentary notepads • Complimentary assessments • Complimentary training material • Purpose • Material for your first training session • You can recoup your ATC sign-up fees

  19. Heading 1 (Arial bold - point size 22) Automation of systems • Future plans – ATC Web Store • Phase 1: Automate training material orders • Phase 2: Automate assessment orders

  20. Heading 1 (Arial bold - point size 22) Phase 1: training material orders • Benefits • No more lost orders • No more delays • No more mistakes • Online – convenience of ordering any time of the day • Automatically calculate pricing / discount • Automatically calculate courier fees • Update you on stock levels when you order • Track your order

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  24. Heading 1 (Arial bold - point size 22) Phase 1: training material orders • Notification of order is sent to Pastel • We will check whether payment has been made • Three payment methods • Credit card • Electronic transfer • Account (30 day) • Once payment has been received, the order will be processed and dispatched

  25. Heading 1 (Arial bold - point size 22) Phase 2: assessment orders • Benefits for you • No more lost orders • No more delays • No more mistakes • Online – convenience of ordering any time of the day • Assessment credits • Benefits for the student • Results will be instant • Brief overview of where the student went wrong • Receive a letter to say that they have passed • Turn around time of certificates will be quicker

  26. Heading 1 (Arial bold - point size 22) New developments in the training material development team • More focused on the development and improvement of training material

  27. Tania Williams Thank you

  28. Heading 1 (Arial bold - point size 22) ATC Zone • ATC white papers • Start-up documents • Manual updates • ATC builds • ATC Knowledge Base with login screen • ATC feedback (responses are tracked) • ATC Web Store – manual ordering • ATC assessments

  29. Heading 1 (Arial bold - point size 22) Illegal training centres • Please keep us updated on illegal training centres

  30. Heading 1 (Arial bold - point size 22) Marketing • Marketing guidelines • ATC names • ATC domain names • ATC websites • ATC logos • Marketing rebates • Print media, street pole ads and vehicle branding • Rebate calculation • Adverts must only include Pastel courses • Claiming the rebate (artwork must first be approved by Pastel) • Advertisement invoice and proof of payment to be submitted

  31. Heading 1 (Arial bold - point size 22) Fasset Accreditation • QAP – Quality Assurance Partner • What this means for ATCs • Uploading of ATCs to Fasset • Uploading of learner results to Fasset • Use of Fasset logos • Obtaining information on the Unit Standards for Pastel courses

  32. Thank you Thank you