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Chapter 7.1

Chapter 7.1. The Registration Cycle. Hotel’s Duty to Receive Guests. Hotels must take all travelers who ask to be guests The federal Civil Rights Act of 1964 supplements common law by saying that hotels cannot discriminate against anyone based on race, colour, religion, or national origin.

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Chapter 7.1

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  1. Chapter 7.1 The Registration Cycle

  2. Hotel’s Duty to Receive Guests • Hotels must take all travelers who ask to be guests • The federal Civil Rights Act of 1964 supplements common law by saying that hotels cannot discriminate against anyone based on race, colour, religion, or national origin.

  3. Under the Gavel • Refer to page 144 of your textbook. • Read “A Hotel’s Duty to Receive Guests”

  4. Preregistration • Helps speed check-in • Usually involves producing a registration card, recording the room and rate assignment, creating a guest folio, and other functions • During preregistration, front desk agents can take note of any special guest needs

  5. Legal Ramifications of Guest Registers • State or local laws may require hotels to keep a written record of the guest’s name, address, date of arrival, and date of departure • If a lawyer asks to examine the documents, the hotel should require the lawyer to obtain the guest’s written permission

  6. Under the Gavel • Refer to page 145 of your textbook. • Read Under the Gavel “Maintaining Guest Registers”

  7. Information Flow • Registration cards require a guest to provide name, address, telephone number, company affiliation (if any), and payment method

  8. Assignment • Apply Your Learning 7.1 • Workbook 7.1 Activities

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