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Communication and Information Management

This guide emphasizes the importance of selecting appropriate technology tools for effective business operations. It explores various hardware and software options necessary for enhancing productivity, including management information systems (MIS), decision-support systems (DSS), and executive information systems (EIS). The document also highlights data security measures and the impact of the internet on business processes, such as e-commerce and customer engagement. By leveraging these tools, businesses can make informed decisions, improve efficiency, and ensure data protection in a competitive landscape.

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Communication and Information Management

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  1. Communication and Information Management BM006: Utilize information and technology tools needed to conduct business effectively and efficiently.

  2. BM06.01Determine appropriate technology tools for business applications. • Hardware/Software • People • Data

  3. Hardware/Software • Networks • Computers • Operating systems • Applications

  4. Networks • File server • Local area network (LAN) • Wide area network (WAN) • Share resources and data

  5. Computers • Personal digital assistant (PDA) • Desktop • Laptop/Notebook

  6. Operating Systems • Microsoft Windows • MacOS • Unix • Linux

  7. Applications • Application software • Database – spreadsheet – word processing – presentation - publishing • Browser • Data processing • Transaction processing • User-friendly • Robotics • Diagnostics • Moore’s Law

  8. People • Technically oriented jobs • Specific jobs • Knowledge workers • Telecommuting • Supervise workers in remote locations • Computer-related health problems

  9. Information Technology Jobs • Specific jobs • Chief information officer (CIO) • Programmer • Network administrator • Software trainer • Web page designer/Webmaster • Computer equipment salesperson • Computer repair person

  10. Computer-related Health Problems • Eyestrain • Radiation • Backaches/muscle aches • Importance of ergonomics

  11. Data Sources • Internet • Intranet • Extranet

  12. The Internet’s Impact on Business • E-commerce • Purchasing • Tracking shipments • Make airline reservations • Handle financial and tax transactions • Customers have access to more information than ever to improve consumer decision making • Management has access to more and quicker information to support business decisions.

  13. Intranet(private company network for employees) • Sales people enter data daily • Work any time any place • Managers get information more quickly

  14. Extranet(private company network for suppliers/customers) • Track the company’s daily inventory balance • Suppliers and other outside people have access to selected company records

  15. BM06.02Analyze the management information systems used in decision-making, prediction and control. • Reasons for Investing in technology • MIS (Management Information System) • DSS (Decision-Support Systems) • EIS (Executive Information Systems) • Data mining • Information security

  16. Reasons for Investing in Technology • To increase revenue from customers • To increase the number of new customers • To reduce costs for each unit of output • To reduce support costs • To level the competitive playing field • Be innovative • Bring products to market rapidly • Respond to customer requests • To consider location without being dependent on workforce

  17. MIS (Management Information System) A computer system that transforms data into information that managers can use • Records daily transactions, such as purchase orders and sales • Managers request reports to help in making decisions

  18. DSS(Decision-Support System) A system that helps managers consider alternatives in making decisions • Analyze situations using “What if?” scenarios

  19. EIS(Executive Information System) A system that collects data from internal and external sources to help managers make decisions • Information is gathered from MIS and DSS • Uses information on competitors, state of the economy, and government policies

  20. Data Mining Searching databases for useful statistical relationships • Need large customer database • Use data mining application software • Find ways to attract and retain customers

  21. Information Security • Keep hackers from stealing, destroying or altering information • Avoid lawsuits by employees, customers, suppliers, and the public • Notify buyers of rights and how personal information will be used • Protect electronic information

  22. Protect Electronic Information • Using passwords • Backing up data • Encryption • Using firewalls • Other systems (fingerprints, voice verification, retina scanning, etc.)

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