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eGovernment Projects and Perspectives in the Bulgarian Public Administration. Nedelcho Nedelchev Advisor to the Minister of State Administration and Administrative Reform of Bulgaria. BULGARIA FACT SHEET. POPULATION: 8 million GDP: EUR 16 billion ECONOMY: ~75% private

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Egovernment projects and perspectives in the bulgarian public administration

eGovernment Projects and Perspectives in the Bulgarian PublicAdministration

Nedelcho Nedelchev

Advisor to the Minister of State Administration and

Administrative Reform of Bulgaria


Bulgaria fact sheet
BULGARIA FACT SHEET Public

  • POPULATION: 8 million

  • GDP: EUR 16 billion

  • ECONOMY: ~75% private

  • Free trade agreements with EU, EFTA, CEFTA,

  • GDP GROWTH: 4.8%

  • INFLATION: 3.8%

  • FDI 2004: EUR 3.2 billion


Bulgaria fact sheet 2
BULGARIA FACT SHEET (2) Public

  • Fixed line penetration – 80% of households

  • Mobile penetration – 65% of population

  • Internet usage – 25% of population

  • PC penetration – 20% of households

  • Computer literacy – 35% of population

  • Price of a PC as a % of monthly household income – 200 %


Timeline of egovernment development in bulgaria
Timeline of eGovernment development in Bulgaria Public

  • Initiation period – 2002

    eGovernment strategy and Action plan

  • Testperiod – 2003 / 2005

    Pilot projects / Best practices

  • Period of dynamicdevelopment – 2005 / 2008

    Full scale eGovernment implementation


Egovernment beginning 2002 2005
eGovernment beginning Public2002 - 2005

  • eGovernment Strategy and Action plan – 2002

  • Implementation of 20 indicative electronic services (European Commission list) for citizens and businesses

  • Development of electronic services at central and local level

  • Implementation of digital document systems and digital signature in Public Administration

  • General purpose, basic (conceptual) andmethodologicalprojects


Bulgarian egovernment pilot projects
Bulgarian eGovernment Pilot Projects Public

  • e-Government Services Central Portal:

    • change of address registration

    • personal social insurance info

    • company social insurance info

    • actual status of companies

  • Regional and Municipal Portal of Stara Zagoraregion and municipality:

    • Government property act

    • Complains to the Ministry of Interior

    • Birth certificate

    • Building permission

Portals


Bulgarian egovernment pilot projects1
Bulgarian eGovernment Pilot Projects Public

  • E-Services of the National Social Security Institute

  • Change in address registration, information about voting list

  • Submission of VAT declarations

  • Submission of tax declarations by citizens and companies

  • Submission of custom declaration

  • Submission of applications for small public procurements

  • Job seeking services

  • e-Register of public procurements

  • National Librarye-directory


Bulgarian egovernment pilot projects2
Bulgarian eGovernment Pilot Projects Public

Projects in progress

  • Trade Register

  • e-Healthcare


Period of dynamic development 2005 2008 success factors in place
Period of dynamic development Public2005 / 2008Success factors in place

  • Political will to reform the administration

  • Organizational – new Ministry of state administration

  • Financial support from the state budget

  • Information society dynamic development


Directions of activities
Directions of activities Public

  • Technical modernization ofthe administrations

  • IT training of civil servants

  • Development of e-services

    • At central level

    • At all institutions

  • eGovernment rules and framework development


  • Technical modernization of the administration
    Technical modernization Publicofthe Administration

    • HW & SW for the Municipalities and Regional Administrations

    • Electronic documents systems and e-signature


    Training of civil servants
    Training of civil servants Public

    • General IT skills and “digital” literacy

    • Project management and eGovernment skills for IT specialists

    • eServices development training for high level administrators


    Administrative e services development
    Administrative e-services development Public

    • Focus on high demand / high “return” e-services

    • State administration web sites standardization

    • Complex life-event based eServices development

    • Electronic documents workflow & e-signature

    • Central eGovernment Portal & environment integration


    Egovernment rules and framework development
    eGovernment rules and framework development Public

    • Interoperability standards

    • Registers of data and services

    • IT acquisition standards

      Law on eGovernment


    Conclusions
    Conclusions Public

    eGovernment in Bulgaria:

    • Political will

    • Holistic approach

    • Practical approach

    • Quick wins and long-term objectives balance