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Topic: (Aggression Minimisation) AGGRESSIVE BEHAVIOUR MANAGEMENT Presenter: Matthew Jackson Hospital: Gold Coast -QLD. 24 th October 2006 Melbourne. KEY PROBLEMS. In Queensland -3 Coronial inquests into deaths in Mental health facilities during or post aggressive episodes

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Topic: (Aggression Minimisation)AGGRESSIVE BEHAVIOUR MANAGEMENTPresenter: Matthew JacksonHospital: Gold Coast -QLD

24th October 2006Melbourne

key problems
KEY PROBLEMS
  • In Queensland -3 Coronial inquests into deaths in Mental health facilities during or post aggressive episodes
  • Staff concerned for their safety
  • Union /industrial activity in response to increasing occupational violence
  • Low staff confidence in dealing with occupational violence
  • No standardized response throughout QLD Health – (P.A.R.T, CPI, in-house courses)
innovations implemented
INNOVATIONS IMPLEMENTED
  • STOP program = aggression policy
  • Occupational Violence Review Group
  • Risk assessments (all areas)
  • ABM Course ( standardized Qld Health)

Modular based course - ABM nationally accredited

“Cert III in Aggressive Behaviour Management”

30554 NTIS

  • Review of PPE
  • Mental health prioritised for training
results high risk course
RESULTS(High Risk Course)

PRE COURSE

POST COURSE

how we did it
HOW WE DID IT

Project Timeframe: 26th July 2004 - present

Resources Used:

  • Dedicated training venue- classroom/ matted area
  • 4 instructors
  • High risk course = 5 days
  • Low risk course = 3 days
  • Annual refresher training (HR) = 2 days
  • Part of district orientation ( 2 days)
key success factors
KEY SUCCESS FACTORS
  • Increased staff confidence
  • Increased verbal skills in staff
  • Improved team integration
  • Standardized district response
  • Increased awareness of risks
  • Increased de-escalation skills
  • Increased patient safety
lessons learnt
LESSONS LEARNT
  • Visit ABM and observe to assess if your areas would benefit from it
  • Centralised co-ordination in each zone
  • Centralised co-ordination in each state
  • F/T instructors dedicated to the training venue
  • Placing info on intra-net of districts