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POLICY PLAN for Facilitaire Dienst of Schipol Group

POLICY PLAN for Facilitaire Dienst of Schipol Group. 08 December 2000 Saxion Hogeschool IJselland European Mater Facility Management. POLICY PLAN for Facilitaire Dienst of Schipol Group. 18 January 2001 Hitoshi Kumagai Liu Tianshu Pham le Hong Hanh Vu Van Anh

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POLICY PLAN for Facilitaire Dienst of Schipol Group

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  1. POLICY PLANfor Facilitaire Dienstof Schipol Group 08 December 2000 Saxion Hogeschool IJselland European Mater Facility Management

  2. POLICY PLANfor Facilitaire Dienstof Schipol Group 18 January 2001 Hitoshi Kumagai Liu Tianshu Pham le Hong Hanh Vu Van Anh Saxion Hogeschool IJselland European Mater Facility Management

  3. Objectives • To Understand Management Theories in practice • Researching in Real Management world • Applying Management Theories to it • Making a ‘Policy Plan’ • Make a policy plan of Facilitaire Dienstof Schiphol Group(facility management department).

  4. -Over View-Schiphol Group • “AirportCity”

  5. Option Qualiry Cost 1 A Cheap 2 B 3 C 4 D Expencive -Over View-Facilitaire Dienst • ‘Proper Services Quality Efficiency Effectiveness “Proper” Good Enhough Not Expencive Effective

  6. -Analysing the company-Knowledge Creating Company • Extending the Concept“Creating AirportCities”nationally and internationally • new value-added services • Consistently creating new knowledge

  7. -Analysing the department-Knowledge Oriented Department • Continuously CreatingNew “Proper” Services • What is “good enough”? How to implement value in “not expensive” • The staff should be knowledge oriented.

  8. i i i i i i g g g g Knowledge ManagementConstructing “Ba” 場 TACIT KNOWLEDGE TACIT KNOWLEDGE Socialization Externalization i i EXPLICIT KNOWLEDGE TACITKNOWLEDGE g Orginating Ba Interacting Ba Internalization Exercising Ba Combination Cyber Ba o g o EXPLICIT KNOWLEDGE TACIT KNOWLEDGE i EXPLICIT KNOWLEDGE EXPLICIT KNOWLEDGE By Nonaka

  9. Informal Communication space & support services Meeting & Project Space & support serivces Traning space & organizing services Intranet contents Compling -Recommendation-“Ba” Constructor Schiphol Group Orginating Ba Interacting Ba Exercising Ba Cyber Ba

  10. -Recommendation-Self “Ba” Constructing Facilitaire Dienst Orginating Ba Interacting Ba Cutomer New serivice project face to face Supplyer Staff Proposal award Exercising Ba Cyber Ba Training program Service information system Handbook CSevaluation system Jobs & Skills Standard

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