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EMERGENCY RESPONSE COMMUNICATIONS

EMERGENCY RESPONSE COMMUNICATIONS. COURSE OBJECTIVES. Roles / Responsibilities Emergency call management Information requirements Enhance / Understand effective communication skills Examine communication failures Radio system / procedures Communication benchmarks.

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EMERGENCY RESPONSE COMMUNICATIONS

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  1. EMERGENCY RESPONSE COMMUNICATIONS

  2. COURSE OBJECTIVES • Roles / Responsibilities • Emergency call management • Information requirements • Enhance / Understand effective communication skills • Examine communication failures • Radio system / procedures • Communication benchmarks

  3. Question ?...................... What is the purpose of communications relating emergency response ? Facilitate information Send and receive information Organize information Maintaining order, safety and structure on the fireground

  4. The importance of clear and concise information can not be overstated. There have been numerous instances where poor communication has resulted in fire fighter injury and even death.

  5. COMMUNICATION GUIDELINES Aplicable section 21 guidance notes • GN #2-1 Incident Command • GN #2-2 The Buddy System • GN #2-3 Radio Communications • GN #2-4 Incident Safety Officer Any of your own Dept. SOG’s ?

  6. What causes communications to break down on the fireground? • Lack of training • Lack of experience • Ineffective application of training • Equipment malfunctions - limitations • Inappropriate / inconsistent terminology • Human elements – perception, confusion, performance • Perception – do you know what you are doing?, does your crew know what they are doing?, does your crew know what you are doing?

  7. COMMUNICATION BENCHMARKS / IDENTIFIERS INDENTIFIERS: • Alpha • Bravo • Charlie • Delta BENCHMARKS: • “Primary search 1st floor complete….2nd floor complete……” • IC - “All Clear primary search at 123 Main St” • “Secondary search complete 1st floor…….2nd floor complete” • “applying water” • “fire under control” • “loss stop” • Accountability PAR checks – “ Fire attack 1 has PAR 3 2nd floor” • Others – “entering bldg”, “exiting bldg”

  8. INITIAL RADIO REPORTS ACKNOWLEDGING THE ALARM • Contact Guelph via radio • Ask to have the details and address of the call repeated to confirm location • Confirm that the station is responding RESPONDING TO THE ALARM • State your unit # • Where you are going (dispatch will hear if you are going to the correct location) • How many on board “station___P-1 responding to 123 Main St. reported car fire we have 4 on board” Effective communications should include the use of the “ECHO” technique

  9. INITIAL RADIO REPORTS ARRIVAL ON SCENE Things to include: • Your unit and address you are at • Assume command • Brief description of bldg or incident • Obvious conditions • Exposures • Actions being taken • Mode of command • Location of command • Initial tasks required – (eg: P-2 catch a hydrant) The overall goal is to paint a picture of the situation for incoming units and dispatch

  10. INITIAL RADIO REPORTS An easy way to remember the things you need to include in your initial on-scene radio report Where am I What have I got Where is it going What am I going to do about it “Station______P-1 arrived at 123 Main St., we have a 2 story detached home, smoke and fire showing 2nd floor window, appears to be a working fire extending outside the structure, P-1 captain will be main st command, command will be mobile, stand-by for update”……”Dispatch this is main st. command, this fire appears to be a possible 2nd floor bedroom fire, P-1 crew will be entering for an offensive fire attack, command will be located on the alpha side of structure”

  11. PROVIDE AN INITIAL REPORT FOR THE PICTURE BELOW AS THE FIRST ARRIVING OFFICER ON P-1

  12. PROVIDE AN INITIAL REPORT FOR THE PICTURE BELOW AS THE FIRST ARRIVING OFFICER ON P-1

  13. PROVIDE AN INITIAL REPORT FOR THE PICTURE BELOW AS THE FIRST ARRIVING OFFICER ON R-1

  14. PROVIDE AN INITIAL REPORT FOR THE PICTURE BELOW AS THE FIRST ARRIVING OFFICER ON P-1

  15. BE CLEAR BE CONCISE

  16. COMMUNICATING A MAYDAY / EVACUATION MAYDAY • Over the radio “ mayday, mayday, mayday” • All non-emergency radio traffic to stop • Unit calling mayday needs to communicate using LUNAR • “L” ocation • “U”nit or sector identification • “N”ame • “A”ctions you are taking or the RIT team needs to take • “R”esources you require Sectors not involved in the rescue must continue with their assigned tasks !!!!

  17. COMMUNICATING A MAYDAY / EVACUATION Evacuation • Over the radio “urgent, urgent, urgent” • Over the radio “all units inside structure evacuate, evacuate, evacuate” Can you name another method of letting crews inside a structure know that you as IC want them to evacuate the bldg? 3 consecutive blasts from the truck air horn

  18. VIDEO CLIP FROM LISTOWEL FIRE

  19. SUMMARY This lesson was designed to explain the importance of brief yet thorough information reports. Always remember that someone else may need to relay a life and death message’s including maydays and evacuations to to others on the fire ground. Always remember to be clear and concise, remain professional, and utilize effective and efficient radio communication procedures at all times during emergency and non-emergency situations.

  20. COMMUNICATIONS EXCERCISE

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