Review ELA 1. S. howing pride. U. nited. C. ustomers. C. ommunication. E. thics. E. njoying. D. evelopment. 1. Proactive Model. Being Proactive/Assertive. 2. Communication Model – Being Assertive. Proactive about your needs Prioritize & learn to say ‘No’
2. Communication Model – Being Assertive
To What (ภาพใหม่)
How to Move
Maslow’s Hierarchy of Needs
Managing my own relationships
Organizing my day, and having some control over what I do
Treatment that is respectful
Information about the business, and changes that affect me
Valued for my contribution
Approached with constructive feedback to help me grow
Tolerance for differences in people, priorities, policies, procedures
Involved in decision that affect me
Ownership of my performance
Never accept anything less than my best
Delegation Equation = KUSA
Top 10 Coaching Probes
Recognize and positively manage our emotion
Strategy/ Work/ Tasks
Last year ELA focused on providing knowledge and concept. After AT followed up with some of participants which are her direct reports, the result turned out that they were able to address the concept but could not apply or didn’t know how to apply these to their daily work practically.
This year, ELAII assigned the right people to help them develop. The program focuses in application and will be launched during 2010 Dec-2011 June.
Group Coaching vs. “training”
Action Learning Group Projects
1-on-1 Coaching, use of IFR + Development Goals/Plans
Project Advisor guidance to get results while applying tools
Accountability to supervisors
FEEL: Kick-off, values, contributions. Define Coach and Projects
THINK 1: Direction, goals, planning
THINK 2: Motivating Others
THINK 3: Guiding Teams
Reinforcement and Reflection
THINK 4: Interpers. Commun.
Capstone: Project presentations, celebrate.
Team Update: Results Matrix, Team Initiatives
Team at Capstone
Team Project with Project Advisor
APM Coach for IDP goals/plans, Observation & Feedback, Coaching.
Customer Delight, Cross-Functional Effectiveness and Operational Excellence
Our Family Values
Showing pride in belonging to the APMGroup
United we can achieve everything
Customers are first, last and always
Communication is open and honest
Ethics, Integrity and Trust are always emphasized
Enjoy the challenge and have fun at work
Development and learning is endless
Schedule the time for coaching 2 times/ month (1 hour per time)
After addressing about strength and weakness, come up with the objectives to improve your coachee. Then, get the objectives agreement with coachee and sign off the agreement with his Manager too.
All coaches are encouraged to do different channels of coaching.
In charge of sharing and give concern/comment/feedback to coachee’s stakeholder (Boss), if there is any concern
We created a lot of success cases in driving change and transforming organizations to-move to another level and see the results of our helping themWhat we wish to hear in 2015
We shared success stories about how we implemented practical solutions to address specific organizational performance issues
We are recognized as a ‘top 5’ global consultancy for leadership and people development
next generation leaders across
a wide spectrum of organizations and societal roles
We developed and sold
our own signature products for
mass consumption and
that are recognized as market leading products developed by APM
Review the ELA1 material for what is forgotten
Meet with individual’s coach, share, and finalize individual’s 3 actions/execution behavior that will help the individual SUCCEED.