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Administrator’s In-service. Information Technology. Welcome!. Brian Fuller- Innovation Cleon Franklin- Virtual School Scott Holcomb- Instructional Technology. Service Desk & Work Orders. Your point of contact for support and repairs. Contact us at: 416-2700 or http: // .

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administrator s in service

Administrator’s In-service

Information Technology

  • Brian Fuller- Innovation
  • Cleon Franklin- Virtual School
  • Scott Holcomb- Instructional Technology
service desk work orders
Service Desk & Work Orders
  • Your point of contact for support and repairs.
  • Contact us at: 416-2700 or
  • Hours of Service – 7am – 5pm *Open until 6pm for School Opening.
  • Want to learn more about the ‘Footprints’ work order system? Videos will be coming soon to MyLearningPlan. Watch for the first video titled ‘Footprints Self-Service Portal’ closer to school opening.
service desk work orders1
Service Desk & Work Orders

Within the work order system, you can reset your own password, and set up security questions.

service desk work orders2
Service Desk & Work Orders

A knowledge base of FAQ’s are provided for self-service assistance.

school support associates
School Support Associates
  • (SSA) School Support Associates provide technical support and instructs staff in the use of network, email, hardware, software and peripheral equipment in your School or Department.
  • They will have assigned schools, so that you will have a consistent person supporting your technical needs.
  • There are currently 41 SSA’s across the district.
school support associates1
School Support Associates
  • SSA’s are the Technology support arm of the District.
instructional technology analysts
Instructional Technology Analysts
  • Instructional Technology Analysts (ITA) can be your content knowledge and integration experts, but not a replacement for IT Tech Support.
  • ITA's can help  address Integration of Technology in the classroom and in content areas.
  • ITA's can model Best Practice lessons with Teachers and Students using current classroom technologies.
  • ITA's can provide resources and information relating to new techniques and practices that enable students to use technology as a learning tool.
instructional technology analysts1
Instructional Technology Analysts
  • ITA's can provide Instructional Technology Professional Development to help meet curriculum goals.
  • ITA's can meet with PLCs to review data and match up technology based resources to further student achievement.
  • ITA's can assist with evaluation of current, new and innovative technologies for the classroom.
  • ITA's can promote the district goals outlined in the current Technology Plan.
  • ITA's can be your liaison between your School and Information Technology.
instructional technology analysts2
Instructional Technology Analysts
  • There are 25 ITA’s spread across the District.
  • During In-Service week, the ITA assigned to your school will come by to introduce themselves.
  • They will have assigned schedules and can share specific information with you.
computer account agreement
Computer Account Agreement
  • Each employee who works on a computer or has a Shelby County Schools email account will need to read and sign this form during the week of in-service.
  • This form will replace forms signed prior to July 1, 2013.
  • All Schools and Departments will need to sign the new form.
computer account agreement1
Computer Account Agreement
  • These forms should be returned to Information Technology when completed.
  • Please send ALL forms from your School or Department at one time.
  • Please alphabetize forms prior to sending.
  • Please send by August, 5, 2013.