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  6. Question No 1: A call center operationsmanager wants agents to manually entera code toidentifythe reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters customer-options to allow this? A. Call Work Codes B. Authorization Codes C. Reason Codes D. AUX State Codes Answer: C https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

  7. Question No 2: A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results? A. Use the display events command in the Communication Manager. B. Use the lint history command in the Communication Manager. C. Use the System Maintenance > Reports > Error Log Report in the Call Management System. D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System. Answer: A https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

  8. Question No 3: A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call center feature can the customer use to track their defined call types? A. Least Occupied Agent (LOA) B. Call Work Codes (CWC) C. Feature Access Codes (FAC) D. Redistribution on No Answer (RONA) Answer: B https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

  9. Question No 4: What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups? A. Automatic Number Identification (ANI) B. Basic Call Management System (BCMS) C. VuStats D. Service Level Maximizer(SLM) Answer: B https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

  10. Question No 5: When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choosethree.) A. Service Level Maximize B. Advocate C. Hunt Group D. Call Management System (CMS) E. Agent Selection (EAS) Answer: A B E https://www.exams4sure.net/avaya/7392X-exam-questions-dumps.html

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