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Consumer Protection Online 1. Consumers and Technology 2. Trust and Confidence

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Consumer Protection Online 1. Consumers and Technology 2. Trust and Confidence 3. Case Study: Online Financial Services 4. Policy Framework 5. Legislation 6. Australian Codes of Conduct 7. International regimes 8. Conclusion. Introduction. 1. Consumers and Technology

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Presentation Transcript
slide1
Consumer Protection Online

1. Consumers and Technology

2. Trust and Confidence

3. Case Study: Online Financial Services

4. Policy Framework

5. Legislation

6. Australian Codes of Conduct

7. International regimes

8. Conclusion

introduction
Introduction
  • 1. Consumers and Technology
  • 2. Trust and Confidence
3 case study online financial services
3. Case Study: Online Financial Services
  • 3.1. Complexity of Products
  • 3.2. Online Calculators
  • 3.3. Independence
  • 3.4. Disclosure
  • 3.5. Identification
  • 3.6. Complaints
  • 3.7. Privacy
  • 3.8. Access and cost
  • 3.9. Jurisdiction
  • 3.10. Terms and Conditions
4 policy framework
4. Policy Framework
  • 4.1. Contract
  • 4.2. Payment
  • 4.3. Conduct
instruments
‘Instruments’
  • 5. Legislation
    • Australian Consumer Law/Competition and Consumer Act
  • 6. Australian Codes of Conduct
    • 6.1. EFT Code of Conduct
    • 6.2. Smart Card Code
    • 6.3. Telecommunications Codes
    • 6.4. Internet Industry Association Code of Conduct
    • 6.5. Australian Direct Marketing Association (ADMA) Industry Code of Practice
    • 6.6. The Model Code
looking further
Looking further
  • 7. International regimes
    • 7.1. EU Directive
    • 7.2. OECD Guidelines
  • 8. Conclusion
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