1 / 31

Metron Athene

Metron Athene. Capacity Management is it a Business Service? Charles Johnson Charles.johnson@metron-athene.com. Agenda. Tactical Capacity Management Capacity Management as a Business Service Three Phase’s Suggested Reports Conclusion.

jasmine-bolton
Download Presentation

Metron Athene

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Metron Athene Capacity Management is it a Business Service? Charles Johnson Charles.johnson@metron-athene.com www.metron-athene.com

  2. Agenda Tactical Capacity Management Capacity Management as a Business Service Three Phase’s Suggested Reports Conclusion www.metron-athene.com

  3. “Information Technology needs to reinvent itself as a Business Service” Gartner Data Center Conference 2010 www.metron-athene.com

  4. ITIL’s Role in Capacity Management • Component Capacity Management • Management of the the individual components of the IT infrastructure (Tactical) • Service Capacity Management • Management of the performance of live, operations IT application services (Tactical) • Business Capacity Management • Ensuring future business requirements for IT services are planned and current service provision is business aligned www.metron-athene.com

  5. Tactical Capacity Management www.metron-athene.com

  6. Tactical Capacity Management • Information is provided as summary reports on top of detail reports • Focus of information • Performance of the IT Enterprise • Review and pro-active adjustment of the IT Enterprise www.metron-athene.com

  7. Tactical Capacity Management • Traditional reports created by Capacity Managers • CPU • Memory • Storage • Directed towards technical staff • Shows “Point in Time” information • Shows Trend information • Dashboards published to show enterprise technical information www.metron-athene.com

  8. Questions normally asked in Tactical Capacity Management • How many do I have? • What is the performance of what I have? • CPU • Memory • Storage • Are we effectively using the resources? • How much headroom do we have • What is idle, oversized, undersized www.metron-athene.com

  9. Capacity Management as a Business Service www.metron-athene.com

  10. Capacity Management as a Business Service • Detail information is provided as summary reports • Focus of information • Business implications • Cost implication www.metron-athene.com

  11. Capacity Management as Business Service Reports to Business Users / Owners Reports from a higher overview level Show the Hot Points or Critical Areas Usually a Red Amber Green report to show criticality Dashboards effective to relay information www.metron-athene.com

  12. Questions asked Capacity Management as a Business Service How are the resources now? What is the forecast for the future? When am I going to run out? How much is it going to cost? www.metron-athene.com

  13. Three Phases of Reporting • Phase 1 • Tactical Capacity Management • Phase 2 • Overview Reports • Cost Reports – point in time and forecast • Business KPI’s (Key Performance Indicator) / CSF’s (Critical Success Factor) • Phase 3 • CIO Reports www.metron-athene.com

  14. Tactical Capacity Management www.metron-athene.com

  15. VM Cluster Headroom Report www.metron-athene.com

  16. Trend CPU Usage for VC www.metron-athene.com

  17. Overview Reports www.metron-athene.com

  18. Application Overview Dashboard www.metron-athene.com

  19. Cost by Application www.metron-athene.com

  20. Summary of Memory by Application www.metron-athene.com

  21. Summary of CPU by Application (MHz) www.metron-athene.com

  22. Summary of Number of CPUs by Application www.metron-athene.com

  23. Cost Reports www.metron-athene.com

  24. Cost Reports CPU per MHz or GHz Disk Read and Write Memory used Network Traffic Storage vCPU for a guest www.metron-athene.com

  25. CPU Seconds vs. Cost www.metron-athene.com

  26. Trend CPU Cost www.metron-athene.com

  27. CIO Reports www.metron-athene.com

  28. CIO Overview Reports Shorten time to show conclusions Create one or two page graphical reports that will show the impact on applications Lead with these reports in presentations Describe the pain thresholds in “Business” terms www.metron-athene.com

  29. Application Summary Period A Period B Period C Period D Comments • Ensure load balancing utilized across servers Processing • 200% transaction growth before upgrade Estimation • Breakpoint 8K users before infrastructure upgrade Reporting • Handle 50% transaction growth after Period D before infrastructure upgrade Transportation • Breakpoint 150 users due to software limitations Administration • Breakpoint 50 users before infrastructure upgrade Accounting • Breakpoint before Period D before infrastructure upgrade Finance • Breakpoint 50% beyond Period D before infrastructure upgrade Off Shore • No identifiable breakpoint Marketing

  30. Application Summary Period A Period B Period C Period D Comments Network • Infrastructure data patterns indicate spikes to be monitored Data Acquisition • Network Infrastructure interface should be monitored • Infrastructure bottleneck; investigation in progress, needs resolution Call Center • No infrastructure concerns, extended length of calls on ACD, investigation in progress External Call Ctr Data Mining • Infrastructure bottleneck; new architecture proposed • Infrastructure bottleneck; new hardware acquired and in staging Insurance • No infrastructure concerns, extended length of backend processing, investigation in progress Web

  31. Conclusion Capacity Management - Is it a Business Service? Transform current reports and data for presentation at higher management levels Discuss reports in both technical and business terminology Stay in touch with the business users and speak their language Ask business users to assist in creation of reports www.metron-athene.com

More Related