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MANAGEMENT SYSTEMS CERTIFICATION IN INDIA

MANAGEMENT SYSTEMS CERTIFICATION IN INDIA. INTRODUCTION INDIA – ONE OF THE COMPLEX ECONOMIES HAVING PRIVATE, MIXED AND GOVT UNDERTAKINGS - DIVIDED INTO UNDER DEVELOPED ZONES TO FULLY DEVELOPED ZONES

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MANAGEMENT SYSTEMS CERTIFICATION IN INDIA

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  1. MANAGEMENT SYSTEMS CERTIFICATION IN INDIA • INTRODUCTION • INDIA – ONE OF THE COMPLEX ECONOMIES HAVING PRIVATE, MIXED AND GOVT UNDERTAKINGS - DIVIDED INTO UNDER DEVELOPED ZONES TO FULLY DEVELOPED ZONES • INDIA WAS AMONG THE FIRST FEW COUNTRIES TO DEVELOP A NATIONAL STANDARD – IS 10201 – QUALITY SYSTEMS IN SIX PARTS, IN 1982 • SIMILARLY BIS HAD FORMULATED A STANDARD IS 13967:1993 ON EMS BEFORE ISO 14001. PROVISION FOR ENVIRONMENTAL PROTECTION EXIST IN INDIA’S CONSTITUTION THROUGHARTICLES 48 A AND 51 A (g)

  2. INTRODUCTION (CONTD.) • FIRST EDITION OF ISO 9000 STANDARDS COMPLETED IN 1986 BY ISO/TC 176 AND PUBLISHED IN 1987 • ISO 9000 STANDARDS WERE ADOPTED BY BIS, THE NATIONAL STANDARDS BODY OF INDIA, IN TOTO AND BROUGHT OUT AS IS 14000 SERIES OF STANDARDS IN 1988. LATER AS IS/ISO 9000. • SIMILARLY ISO 14001 ADOPTED AS IS/ISO 14001

  3. INTRODUCTION (CONTD.) • IN ADDITION TO ADOPTION OF ISO STANDARDS, BIS HAS FORMULATED STANDARDS IN THE FOLLOWING FIELDS: -ANALYSIS OF QUALITY COST – IS 10708 • DEVELOPMENT OF SUPPLIER RATING SYSTEM – IS 12040 • COMPLAINTS HANDLING – IS 15400 • HANDBOOK ON STATISTICAL QUALITY CONTROL – SP 28 • QUALITY CIRCLES – IS 12301 • QUALITY MANAGEMENT FOR HOSPITAL SERVICES (UPTO 30-BEDDED HOSPITALS) – IS 13808 (PART 1 TO 5) – OUT-PATIENT DEPARTMENT (OPD) AND EMERGENCY SERVICES; DIAGNOSTIC AND BLOOD TRANSFUSION SERVICES; WARDS, NURSING SERVICES AND OPERATION THEATRE, ETC.

  4. RALLI WOLF - FIRST COMPANY IN INDIA TO GET CERTIFIED IN THE YEAR 1988 BY BSI, U.K. • 1988 – 1991 THREE YEARS OF INCUBATION PERIOD • 1992 EXPONENTIAL INCREASE IN CERTIFIED COMPANIES • ENGINEERING SECTOR TOOK THE LEAD - MACHINERY AND EQUIPMENT SECTOR FOLLOWED BY ELECTRONICS AND ELECTRICAL AND BASIC METALS AND FABRICATED METAL PRODUCTS, CHEMICALS, TEXTILES, INFORMATION TECHNOLOGY

  5. GOVT INITIATIVE TO PROMOTE QUALITY - NATIONAL QUALITY CAMPAIGN IN APRIL 1992 LAUNCHED BY PRIME MINISTER OF INDIA • IMPORT – EXPORT POLICY – (1992 – 97) QUALITY OCCUPIES THE PRIME PLACE • NATION-WIDE PROGRAMMES ON QUALITY AWARENESS • RAJIV GANDHI NATIONAL QUALITY AWARD INSTITUTED BY BIS AND THE FIRST AWARDS FOR 1991-92 WERE GIVEN BY THE PRIME MINISTER OF INDIA

  6. RECOGNIZE AND REWARD MANUFACTURERS FOR ISO 9000 CERTIFICATION AND MAKE THEM ELIGIBLE FOR SPECIAL IMPORT LICENCES • ASSISTANCE IN MODERNIZA-TION AND UPGRADATION OF TEST HOUSES AND LABORATORIES

  7. EUROPEAN EXPERT GROUP INVITED BY GOVT. OF INDIA IN 1992 TO ESTABLISH NATIONAL QUALITY COUNCIL IN INDIA • REMARKABLE GROWTH IN CERTIFICATION FROM 1992 - 2000 • PROBLEMS ASSOCIATED WITH GROWTH • ONLY CERTIFICATION HAS BECOME A SHORT SIGHTED GOAL • VARIATIONS IN INTERPRETATION INTENSITY AND RIGOUR OF APPLICATION OF THE STANDARDS • MUSHROOMING OF TRAINERS/ CONSULTANTS

  8. NEED WAS FELT TO CONTROL PROLIFERATION OF CERTI-FICATION • ABSENCE OF ACCREDITATION MECHANISM IN INDIA • COMPETITION AMONG MAJOR CERTIFICATION BODIES LED TO ACCREDITATION OF CERTIFICATION BODIES BY OVERSEAS BODIES • HOWEVER, MUSHROOMING OF CERTIFICATION BODIES CONTINUED • DILUTION IN TRAINING AND CONSULTANCY ALSO CONTINUED

  9. QUALITY COUNCIL OF INDIA WAS SET UP IN 1997 • SOME CONTROL WAS EVIDENT • SELF-MOTIVATION STILL LACKING • COMPETITION AMONG CONSULTANTS AND AMONG CERTIFICATION BODIES LEADS TO UNETHICAL PRACTICES

  10. REVISED VERSION 2000 • MANY COMPANIES OPTED OUT OF ISO 9000 CERTIFICATION • CONSULTANTS/TRAINERS TOOK TIME TO ADJUST TO NEW REQUIREMENTS • INSTEAD OF UPDATING THEMSELVES WITH THE NEW REQUIREMENTS, THE REQUIREMENTS WERE DILUTED WHEN IMPLEMENTED AND MOULDED TO THE EARLIER VERSION • PRESENTLY, A MIXTURE OF OLD/NEW CONCEPTS STILL EXIST

  11. PROBLEMS STILL CONTINUING • LESS IMPORTANCE TO CORRECTIVE AND PREVENTIVE ACTION • TOO MUCH FOCUS ON DOCUMENTATION • LACK OF CLARITY ON CONCEPT OF CONTINUAL IMPROVEMENT • VARIOUS INTERPRETATIONS AND LACK OF IMPLEMENTATION OF THE PROCESS APPROACH

  12. GROWTH OF MANAGEMENT SYSTEMS CERTIFICATES IN INDIA • ISO 9000 - 5554 IN THE YEAR 2001 - 8110 IN THE YEAR 2002 - 10198 IN THE YEAR 2003 (8367 FOR ISO 9001:2000) - APPROX. 12000 PRESENTLY IN INDIA - TOTAL 5,00,125 (THROUGHOUT THE WORLD) BY THE END OF YEAR 2003

  13. ISO 9001:2000 CERTIFIED ORGANIZATIONS MAY ACTUALLY BE MORE BECAUSE ISO 9001 IS INCORPORATED WITHIN SECTORS SPECIFIC DOCUMENTS - ISO 9001 REQUIREMENTS BEING CASCADED DOWN THE SUPPLY CHAIN THROUGH SECTOR SPECIFIC DOCUMENTS, FOR EXAMPLE, ISO/TS 16949:2000, TL 9000, ETC. • EVOLUTION FROM MULTIPLE, SINGLE-SITE CERTIFICATES TO SINGLE, MULTIPLE-SITE CERTIFICATES

  14. GROWTH OF MANAGEMENT SYSTEMS CERTIFICATES IN INDIA (CONTD.) • ISO 14000 - 400 IN THE YEAR 2001 - 605 IN THE YEAR 2002 - 879 IN THE YEAR 2003 - APPROX. 1,100 PRESENTLY IN INDIA - TOTAL 66,070 (THROUGHOUT THE WORLD) BY THE END OF YEAR 2003

  15. SCOPE SECTORS GENERALLY COVERED IN INDIA 1. TEXTILES & TEXTILE PRODUCTS 2.  CHEMICALS, CHEMICAL PRODUCTS & FIBRES 3.  RUBBER & PLASTIC PRODUCTS 4.  NON-METALLIC MINERAL PRODUCTS 5.  CONCRETE, CEMENT, LIME, PLASTER, ETC. 6.  BASIC METALS AND FABRICATED METAL PRODUCTS 7.   MACHINERY AND EQUIPMENT 8.   ELECTRICAL AND OPTICAL EQUIPMENT 9.   OTHER TRANSPORT EQUIPMENT 10.  WHOLESALE AND RETAIL TRADE 11.  FOOD PRODUCTS, BEVERAGES AND TOBACCO 12.  LEATHER AND LEATHER PRODUCTS 13.  WOOD AND WOOD PRODUCTS 14.  PULP, PAPER AND PAPER PRODUCTS 15.  PRINTING COMPANIES

  16. SCOPE SECTORS COVERED (CONTD.) 16.  MANUFACTURING NOT ELSEWHERE CLASSIFIED 17.  TRANSPORT, STORAGE AND COMMUNICATION (TELECOMMUNICATIONS) 18.  OTHER SERVICES 19.  HOTELS & RESTAURANTS 20.  ELECTRICITY SUPPLY 21.  PHARMACEUTICALS 22.  MANUFACTURE OF COKE AND REFINED PETROLEUM PRODUCTS 23. FINANCIAL INTERMEDIATION; REAL ESTATE; RENTING

  17. NEW AREAS • OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS – IS 18001:2000 FORMULATED BY BIS - INDIAN STANDARD MORE AKIN TO THE REQUIREMENTS LAID DOWN IN ILO GUIDELINES ON THE SUBJECT - IN TUNE WITH THE FACTORY ACT (1948) OF INDIA • INDIAN STANDARD IS:15150:2002 ON INFORMATION SECURITY MANAGEMENT SYSTEMS - REQUIREMENTS

  18. NEW AREAS (CONTD…) HACCP CERTIFICATION FOOD HYGIENE – HAZARD ANALYSIS AND CRITICAL CONTROL POINT (HACCP) - IS 15000:1998 HACCP – QMS CERTIFICATION

  19. CONSTRAINTS AND CHALLENGES • ALL MANAGEMENT SYSTEMS NOW PRESCRIBE COMPLIANCE WITH LEGAL REQUIREMENTS • PLETHORA OF LEGISLATIONS EXIST • TODAY’S NEED IS TRAINING AND AWARENESS TO FILL THE GAP IN UNDERSTANDING ACTS/RULES/ REGULATIONS

  20. BENEFITS OF MANAGEMENT SYSTEMS CERTIFICATION IN INDIA • HAS PROVIDED AN OPPORTUNITY TO INDIAN INDUSTRY AND SERVICE PROVIDERS TO IMPROVE AND BE DISCIPLINED • PEOPLE HAVE STARTED THINKING IN TERMS OF QUALITY, ENVIRONMENT, HEALTH AND SAFETY ASPECTS • PROVIDES A FRAMEWORK FOR MEETING REQUIREMENTS RELATED TO ALL MANAGEMENT SYSTEMS INCLUDING LEGISLATIVE/REGULATORY REQUIREMENTS

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