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The Information and Counseling Center

PATRONATO NACIONAL DE LA INFANCIA (PANI) National Institution for the Protection of Children. The Information and Counseling Center.

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The Information and Counseling Center

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  1. PATRONATO NACIONAL DE LA INFANCIA (PANI) NationalInstitutionfortheProtection of Children TheInformation and Counseling Center A goodpractice in the use of Information and ComunnicationTechnologyforthebenefit of children, adolescents and theirfamilies in Costa Rica Dra. Ana Teresa León Sáenz Presidente Ejecutiva PANI Junio 2014

  2. Introductoryremarks • Onbehalf of 1.3 millionchildren and adolescentswholive in Costa Rica, and alltheotherchildren of theworld • In a country whereaccesstotelevision and telephoneservicesisalmost total, and digital interestiswidespread • Thechallenges are inmense, consideringtheneedtoeducatechildren, parents, educators and thecommunity in general, withregardtothefactorsthat determine whethertechnologybenefitsorharmschildren • Powerfuleconomic, cultural, social, interpersonal, and personal interests are at stake. • Studiesonperception, use of technology in class and thepotentialwithadolescents so demonstrate

  3. In otherwords, howtopromote “digital citizenship (NAEYC, 2012, Position Statement) • “Adultshelpingchildrendevelopanemergingunderstanding of the use, misuse and abuse of technology and thenorms of appropriate, responsible and ethicalbehaviorsrelatedto online rights, roles, identity , safety, security and communication” (p.10) • Oneexample…

  4. The Center forCounseling and Information at PANI Created in 2009, itis a technologicalplatformthatincludes a communicationnetwork and a team of trainedprofessionals in thearea of childhood and adolescence Some of theservices are providedaroundtheclock 365 days a year, othersfrom 7:30 in themorninguntil 10pm

  5. Objectives of the Center • Toreceivereportsorclaimsrelatedtotheviolation of children´srights. • Toprovideinformation and counsellingregardingchildren´srights. • Tostrenghtenchildren´srighttoparticipate and togivetheiropinion. • Topromoteactionsthatguaranteetheirrights. • Toreflectthebestinterests of thechildinside and outside of theinstitution .

  6. Services are: Usingtechnology: Telephoneservices (especiallyforchildren and adolescents) 9-1-1 Emergencynumber INTERNET (web page and social networks) • Accesible • Inmediate • Developmentallyappropriateforclients • Free forall • Withnationalcoverage • Available • Providedbyprofessionals

  7. Strategicobjectives Counseling: Psychological and legal Promotion: Of childrenrights, takingintoaccounttheirdevelopment, languages and cultures Guarantee: Social empoweringthroughcitizenparticipation and monitoring Prevention: Strengthening of protectivefactors in thefamily and thecommunity

  8. COMPONENTES DEL COI

  9. 911 Network • Assumessituationsorinminentdanger and highrisksituations and initiatesalerts • Mobilizesinstitutionalservicesforattention and protectionforchildren • Offerscounseling in issuesrelatedtochildren and adolescents • Providespsychologicalintervention in crisis situations • Works 24 / 7 and istheresponsability of professionalteamswithpsychologists and lawyers.

  10. Telephoneservices • Telephoneservicesforpeoplewhorequireinformationonchildren´srights. • Works 7:30am – 4pm and alsoprovides legal services

  11. Counseling and reportsvia INTERNET (www.pani.go.cr) Works 24 hours, referrals are assumedonweekdays

  12. Tel. 800-226-2626 Free line foradolescentmothers Specializedservicesforadolescentmotherstopromotetheirdevelopment and tohelpthemguarantee a betterlifefortheirchildren. • Awareness • Counseling and information • Emotionalsupport • Adolescentmother´srighttoeducation • Serviceisprovidedbypsychologists 7 am – 10 pm.

  13. LÍNEA TELEFÓNICA GRATUITA 1147 PARA NNAMENSAJERÍA PRIVADA DE FACEBOOK PANICR • Toexpress, share ideas, feelings, doubts, experiencesabouttheirrights. • Theyreceivecounseling, information and help, tomakedecisionsaccordinatotheirdevelopment • Promotestherighttoparticipate, : tohelpchildren and adolescentsknowtheirrights, defendthem and therefore, strenghtenourdemocracy.

  14. ¿What do theycallusabout? Line 1147 and FACEBOOK PANICR PANICR

  15. FACEBOOK PANICRPARA ADOLESCENTES Iftheybotheryou in class, whydon´tyoucall 1147?

  16. RANKING DE INSTITUCIONES ESTATALES EN FACEBOOK PANI + PATRONATO NACIONAL DE LA INFANCIA 139.209 (TOTAL DE FANS) • CASA PRESIDENCIAL COSTA RICA 126.900 • MINISTERIO DE EDUCACIÓN PÚBLICA 97.117 • CAJA COSTARRICENSE DE SEGURO SOCIAL 93.820 • INAMU 89.417 • PANI (ADOLESCENTES) 82.570 • MINISTERIO DE CULTURA Y JUVENTUD 81.270 • MINISTERIO DE TRABAJO Y SEGURIDAD SOCIAL 71.056 • FUERZA PÚBLICA 73.195 • PATRONATO NACIONAL DE LA INFANCIA 56.639 • ICE A TU LADO 49.257

  17. ¿QUÉ ESTAMOS LOGRANDO GRACIAS AL USO DE LAS TICS? • We are taking in theirlanguage • Educatingthemabouttheirrights and responsibilities • Listeningtowhattheyneed • Answeringtheirquestions (throughprivatemessages) • Givingsupporttoprotecttheirrights • Helpingfamiliesestablishhealthierrelationshipswiththeirchildren and adolescents

  18. “Wecannotgettothepointthatweexpect more fromtechnologythanfromthepeoplearoundus, becausethen, wewillbereallyalone, and therefore, lost” (Diego Delfino,“I share, ¿then I exist?, La Nación, June 8, 2014)

  19. Thankyouverymuch

  20. MEMES, MEMES EVERYWHERE !!!

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