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. Lean at the University of St Andrews an introductory guide. The benefits of LeanWhy Lean at St Andrews?The five principles of LeanThe eight wastesHow can I implement Lean in my area?Knowing what your customer wantsMeasuring and data-gatheringUsing charts to interpret informationMapping the customer journeyUsing 5S to organise your workplaceUsing visual management toolsWhat next? Keeping Lean goingHow do I make Lean work for me?Ensuring great customer serviceWhere can I get more 15

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