In & Outs of the ARA Carrier & ARC Perspective. George Bartulevicz, AA Debbie Erickson, ARC. Agent Reporting Agreement - ARA. Facilitate the issuance of tickets to the public by agents of Carriers in a competitive and efficient manner. Establishes a principal-agent relationship
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George Bartulevicz, AA Debbie Erickson, ARC
What did they do?
Sold frequent flyer award tickets (business & first) as business/first class tickets;
Discountedbusiness/first class ticketswith unauthorized use corporate discount codes;
Business and first class passengers
Agent must send the Carrier upon request any and all supporting documentation, as listed previously...Failure of the Agent to do so may result in the Agent being liable for the transaction to which the documentation related
D. Agent’s records may be examined by a Carrier with respect to ARC Traffic Documents issued by the Agent on behalf of such Carrier at any time.
13. Engaging in a pattern of potential “bust-out” activity, such as sudden, sharp fluctuation of sales, which along with other relevant information, indicates to ARC that the Agent is engaging in fraud;
14. Issuing, writing up, or otherwise producing duplicate or invalid Credit Memos or other supporting documents, e.g., vouchers and/or credit certificates;
15. In the absence of specific permission of the Carrier, the Agent shall not use any credit card in the name of the Agent or Agent’s personnel; nor report a credit card transaction where at any time the Agent bills, invoices, or receives payment in cash from the customer.
Agent must appeal the Section XV action to the Arbiter within 10 Days or ARA is terminated
Debit memos – No
Line of Credit in favor of the airline – No
Terminate Frequent Flyer accounts – No
Restrict involvement/employment of
Individuals - No
Carrier’s can take independent actions regarding their agents, including Debit Memos, settlements, complaints with the Arbiter, and/or revoke the agent.
ARC can take action on behalf of all carriers, including settlements, complaints with the Arbiter and terminate the ARA on behalf of all carriers.