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The Role of Statistics in Organisational Knowledge Management

The Role of Statistics in Organisational Knowledge Management. What do we mean by knowledge management? . A definition

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The Role of Statistics in Organisational Knowledge Management

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  1. The Role of Statistics in Organisational Knowledge Management

  2. What do we mean by knowledge management? • A definition • “Knowledge management is applying the collective knowledge and abilities of the entire work force to achieve specific organizational objectives.” --Knowledge Management Working Group of the Federal Chief Information Officers Council (US 2001) • Not simply data and information management or technological tools and processes • The promise • “If we only knew what we know, we would be 30 percent more productive.” -- Lewis Platt, CEO Hewlett-Packard (1992-1999)

  3. Why the focus on KM at FaCS? • Complexity of issues requires drawing information selectively from an expanded range of sources • A line of policy enquiry through disparate sources • Producing a tightly crafted story • Knowledge base = information + skills, judgement and experience

  4. The Changing Nature of Information Needs • Types of inquiry • Interaction of many factors (social, behavioural, economic) • Pathways, transitions (longitudinal analysis) • Types of Information • Contextual • Basic background details and characteristics • Targeted • Focused on specific policy questions • Value-added • Modelling, statistical analysis

  5. Minister Information Sources Research community Data providers Centrelink NGOs Customers Community Press International Policy Development and Advice Program Delivery Knowledge Networks Evaluations Branches Strategic Partnerships FaCS Knowledge Model Data Strategies and Services Section, 2002

  6. KM - Where is FaCS at? • Knowledge and Information Committee • ISB – Information solutions and tools, library, INAs • Fact Sheets – distilling killer points • Strategic Plan – knowledge investment and management • Research and Evaluation Committee – research in a knowledge capability context • Bringing it all together in a knowledge framework

  7. FaCS Outcomes Evidence- Based Policy policy opportunities/problems   right products policy questions  Information  right knowledge Various Information Systems info management needs   right access resource mobilising  Organisational Design  right infrastructure HR needs  Skills and Abilities  right capacities raison d’être Organisational Culture  right behaviours FaCS Knowledge Framework (draft) Policy Strategies Section, 2002

  8. Fact Sheets • A key tool in promoting policy ideas • Synthesing the key facts relating to policy questions • Types • Minister’s fact sheets • Regular fact sheet/newsletters • Knowledge framework information sheets

  9. Knowledge Framework Information Sheets • A process starts with an information audit • Summary of sources • Information sheets on target groups or specific policy issues • Useful in identifying data gaps • A basis for research agenda and development of strategic information partnerships

  10. Information Needs Analysis • Identifying key sources of information • Understanding the nature of information flows • Questionnaire of information usage in the last 3 mths • Aim to improve information resources and access for FaCS staff

  11. How do stats fit in? • Statistics are a key knowledge product • Statistical sources are seen as one among many information sources • Relatability of data becomes more important • Development of indicators and performance measures • Changing role for ABS?

  12. Stats units / outposted officers • Become knowledge brokers in knowledge market • Leadership role in data usage and management • Networks assume greater importance as importance of knowledge sharing increases

  13. Statistical Co-ordination • National Statistics Service • agencies seeking to obtain greater knowledge from their administrative information resources • Information Development Plans (IDPs) • bringing together information needs across sectors, jurisdictions and agencies

  14. Discussion • Do you see similar trends in the approach to knowledge in your agencies? • Do these trends have implications for the role of the ABS? • How do we promote the role of the stats units in a KM context?

  15. Issues/Lessons • Must gain high level support from the start • Must be linked to corporate objectives • Cannot be bound by technical tools and processes

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