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Patient Opinion Learning and Sharing Workshop 14 March 2012 Sharon Hammell

Patient Opinion Learning and Sharing Workshop 14 March 2012 Sharon Hammell Head of Communications and Engagement Scottish Ambulance Service. Capturing Patient Feedback. MRUK Patient Survey Better Together Carers Survey Viewpoint

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Patient Opinion Learning and Sharing Workshop 14 March 2012 Sharon Hammell

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  1. Patient Opinion Learning and Sharing Workshop 14 March 2012 Sharon Hammell Head of Communications and Engagement Scottish Ambulance Service

  2. Capturing Patient Feedback • MRUK Patient Survey • Better Together • Carers Survey • Viewpoint • bespoke system which captures and tracks response to Four Cs • Ongoing PFPI activity • Air Ambulance Re-Procurement • PTS Improvement Programme • Research and development activity • diabetes, falls patients • Staff • Leadership Patient safety WalkRounds • Media stories

  3. Patient Opinion - Considerations

  4. Patient Opinion - Considerations Feel the Fear and Do it Anyway

  5. What Are We Doing With Feedback?

  6. What Are We Doing with Feedback?

  7. Positive Experiences Are Important, too

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