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The Information Context

In the new millennium, information is paramount for community service organizations. This article explores the critical role of information systems in managing recruitment, remuneration, and other essential functions. It distinguishes between data and information, emphasizing that processed data is vital for making informed decisions. Through examples of computer-based information systems, such as management information systems, the text underscores how these tools aid in planning, resource management, and performance evaluation. Discover how effective information management can enhance service delivery within communities.

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The Information Context

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  1. The Information Context Information is the currency of the new millennium

  2. A sampling of the information environment within a community services context • Recruitment • Salary • Remuneration • Holiday leave • Superannuation • Stocktake details • Contract Requirements • Web based information and resources • Transactions • Client numbers • Client profiles • Taxation • Databases • Electronic banking • Email • Staff development plans • Staff Performance appraisal data

  3. Information and Data • Now days these two terms are used interchangeably but they do have different meanings. • Data are facts and figures, eg list of clients, temperature, rainfall. They have not yet been processed or analysed. • Information is processed data, data that has been converted into a form that is useful. When data is processed the figures can be used to make connections, to clarify, to predict and to inform

  4. Information System • An information system is a a set of procedures set up to collect or retrieve, process, store and disseminate information to support planning, decision making, coordination and control.

  5. Information Systems • A computer-based information system (CBIS) uses computer technology to manage information. Examples of CBIS include off-the-shelf systems (E.G. Microsoft Excel, MYOB), industry-specific systems (E.G. DET’s Database system), and tailor made systems to meet specific requirements of an organisation.

  6. Information Systems cont. • A management information system (MIS) is a reporting system that uses information to link management process and functions. Collins and McLaughlin (1996) describe a well-designed MIS as allowing for storage, manipulation, organisation, retrieval and dissemination of structured, processed data.

  7. Information-to what purpose? • The skills of the management are traditionally grouped into five clusters. • Planning (deciding on a goal, and how best to achieve that goal) • Organising (people, schedules, payroll, resources, finances) • Staffing (recruiting, inducting, training) • Leading (influencing the organisation through effective leadership • Controlling or monitoring

  8. Management in the 21st century context • A well functioning management information system allows us to: • Manage resources better • Evaluate performance against objective criteria • Predict future patterns more accurately • Develop hypothetical scenarios • Manage finances and investments better • Develop customer profiles • Target marketing or services more effectively • Manage human resources more effectively • Store and record all information

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