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Reducing Risk - Putting Market Research to Work. Julie Luers, FSMPS Director of Marketing HGA Architects & Engineers. Goals for Today. An overview on the basics -- types and applications of market research Provide helpful resources

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Reducing risk putting market research to work

Reducing Risk - Putting Market Research to Work

Julie Luers, FSMPS

Director of Marketing

HGA Architects & Engineers

Goals for today
Goals for Today

  • An overview on the basics -- types and applications of market research

  • Provide helpful resources

  • Give YOU the opportunity to see first-hand the power of research

What is market research

The process of using data to link the customer to the marketer.

Information that is used to identify and define marketing opportunities and problems.

Market research will reduce, not eliminate risk in decision making.

What is Market Research?

Why conduct market research
Why Conduct Market Research? marketer.

It’s good business:

  • Financially

    • New business costs between 10-20% of initial fee

    • Repeat business costs between 1.5-2.5% of project fee

    • Firms that use research grow 3 to 10 times faster and are up to 2 times more profitable.

  • Competitively

    • 41% research potential clients

    • 38% research competition & business leads

    • 28% research emerging markets and new market positions

Types of research

Macro vs. Micro marketer.

International or National markets vs. local markets

Industries vs. targeted clients

Long-term vs. immediate

Strategic planning vs. proposal information

Types of Research

Types of research1
Types marketer. of Research

  • Primary research: data you gather specifically to respond to your information needs.

  • Secondary research: data that has been gathered for another purpose, but is applicable to your needs.

Research methodologies
Research Methodologies marketer.

  • Primary data collection methodologies

    • Telephone

    • Mail

    • E-mail

    • Personal Interview

    • Focus Groups

  • Secondary data collection methodologies

    • Literature search

    • Internet search

How do you use research
How Do You Use Research? marketer.

  • Strategic market analysis and trends

  • Firm positioning and perception

    • Brand awareness

    • Competitor analysis

  • Prospecting

  • Client Satisfaction

How to use research
How to Use Research marketer.

  • Strategic Market Analysis and Trends

    • General state of the economy

    • Legislation pending that will affect your market

    • Current trends

    • Demand and future demand (service or facility type) based on demographics, financing

How to use research1
How to Use Research marketer.

  • Firm positioning, brand awareness

    • Primary research

      • Phone interviews with past, current and prospective clients

      • Debrief with clients, following up after submitting proposals

    • Secondary research

      • Industry trends; compare what you’re doing with published articles on industry trends. Are you keeping up?

How to use research2
How to Use Research marketer.

  • Competitor Analysis

    • Primary research

      • Debrief clients following proposals

      • Talk w/ colleagues

    • Secondary research

      • Competitor’s web sites

      • Read press releases and articles published by competition

Research data sources
Research Data Sources marketer.

  • Primary data sources:

    • Interview current or prospective clients

    • Proprietary surveys

    • Observation

  • Secondary data sources:

    • Professional/Trade Organizations

    • Market Forecasts

    • E.D. Agencies

    • Government Agencies

    • Social Media

Research data sources1

Information sources have not changed; the access to the information has...

Technology has created access to information to the point of overload

Web based searches donot necessarily save you time, and the source of information may not necessarily be credibleor current - know your source

Research Data Sources

How to use research3
How to Use Research information has...

  • Prospecting and client analysis

  • New clients

  • Existing clients

Research resources
Research Resources information has...

  • Strategic Analysis and Market Trends




  • Public Libraries

    • (New York City Public Library)

    • (James J. Hill Library, Saint Paul, MN)

Research resources1
Research Resources information has...

  • Strategic Market Analysis and Trends

    • Higher Education: Society for College & University Planners -

    • K-12 & Post-secondary: American School & University magazine -

    • Healthcare: Modern Healthcare magazine -

    • Corporate: CoreNet Global -

Research resources2
Research Resources information has...

  • Strategic Market Analysis

    • Real Estate Advisory Firms







Research resources3
Research Resources information has...

  • Geographic Expansion

    • (City Mayors)

The largest US cities:Nine cities with more than one million peopleNew York City and Los Angeles grow fastestBy Tann vom Hove and Josh J Fecht

Introduction to largest US cities | Largest US cities 1 to 100 | Largest US cities 101 to 200 | Fastest growing US cities | The fastest shrinking US cities | Historical ranking of America's largest cities |These are some of the results of the 2012 survey by the US Census Bureau.

Research resources4
Research Resources information has...

Project Leads

  • Subscription databases such as the McGraw Hill network and Onvia


  • Consultants, vendors, other partners

  • News / Google alerts

  • Your personal network

Research resources5
Research Resources information has...

  • Client Satisfaction / Branding Studies

    • Pre/post proposal debrief meetings

    • Post occupancy evaluation surveys

    • Survey to clients, potential clients, vendors, strategic partners to measure brand perception and awareness

The research project
The Research Project information has...

  • When can we do our own research?

    • Secondary research

    • Debriefing sessions with prospective or current clients

  • When do we need to work with an outside consultant?

    • Large scale perception and satisfaction studies

    • Studies where confidentiality is key

The research experience
The Research Experience information has...

Let’s Try It: Over the next 20 minutes, you’ll use both primary and secondary resources to experience market research in action, studying and analyzing one of the following topics:

  • New market analysis

  • Positioning for the proposal

Assignment 1
Assignment #1 information has...

  • Your firm has expertise in student housing market. Your Principals feel they can leverage this expertise in the condo / apartment market.

  • Assignment:

    Conduct a brief market analysis to support this move or show evidence that it may not be the best time to invest.

Assignment 2
Assignment #2 information has...

  • You are submitting a proposal for the Regional Sports Stadium at the Rochester Community and Technical College

  • Assignment:

    Find information about the selection team – members are from RCTC, the City of Rochester, Lourdes High School, and the Rochester Amateur Sports Commission. What information about this team could be helpful in your proposal response?

Wrap up
Wrap Up information has...

  • Were you able to see the potential value in the research?

  • What challenges did you encounter in this assignment other than the time constraint?

  • What great resources did you find that you intend to bookmark?

Reducing risk putting market research to work

Q / A information has...

Thanks for your time and attention. If you have additional questions, I can be reached at