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E-Government Policies, Strategies and Implementation. Jamal Shahin Institute for European Studies, Vrije Universiteit Brussel 15:00 – 15:20, 21 December 2009. eGovernment. Trends Infrastructure to services to applications. Towards governance. Government for all.

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e government policies strategies and implementation

E-Government Policies, Strategies and Implementation

Jamal ShahinInstitute for European Studies, VrijeUniversiteitBrussel

15:00 – 15:20, 21 December 2009

egovernment
eGovernment
  • Trends
    • Infrastructure to services to applications.
    • Towards governance.
    • Government for all.
    • Reshaping the public sector.
  • Opportunities (and challenges)
    • Efficiency and effectiveness
    • Enhancing innovation
    • Engagement on a large scale
routes to egovernment
Routes to eGovernment
  • Four steps:

Vision

Strategy

Implementation

Monitoring

the european example
The European example

Caveat: each region has specificities

  • EU experience influenced by:

nature of the EU

political conditions

institutional environment

socio-cultural issues

infrastructure

a european vision
A European vision
  • The Internet, and other information networks, have played a central role in the European agendas for the public sector since 1979...
  • but the role has often been technologically, and not politically determined, leading to problems in implementation.
vision 1 0 eeurope 2002
Vision 1.0: eEurope 2002
  • Bringing every citizen, home and school, every business and administration online.
  • Creating a digitally literate Europe, supported by an entrepreneurial culture.
  • Ensuring that the whole process is socially inclusive, builds consumer trust and strengthens social cohesion.
vision 1 1 eeurope 2005
Vision 1.1: eEurope 2005

Cheaper

Faster

More secure

Internet

vision 1 9 egov action plan
Vision 1.9: eGov Action Plan
  • Leaving no citizen behind.
  • Making efficiency and effectiveness a reality.
  • Implementing high-impact key services for citizens and businesses.
  • Putting key enablers in place.
  • Strengthening participation and democratic decision making.
vision 2 0 egov declaration
Vision 2.0: eGov Declaration
  • User-centric eGovernment services.
  • Seamless eGovernmentservices.
  • Efficiency and effectiveness is enabled.
  • Implementation is made possible by appropriate key enablers and legal and technical preconditions.
adapting to change
Adapting to change
  • Vision and strategy development is:

Building technologies

Redesigning processes

Changing mindsets

building for change
Building for change
  • Implementation of policy, strategy
  • Institution and infrastructure building
  • Training in:
    • Technologies
    • Processes
    • Mindsets
  • User focus
    • Government employees are users too
monitoring change
Monitoring change
  • Monitoring of developments
    • Benchmarks
    • Clear objectives
  • Gathering feedback
  • Good practice frameworks
  • Knowledge portals / platforms
    • Sharing experience
    • Learning from others
recommendations
Recommendations
  • “eGovernment is not about technology”
  • Prepare for fundamental changes
    • Vision and strategy for implementation.
  • Invest in skills, not only technology
    • Training is crucial.
    • Share knowledge across borders.
  • Feedback and monitoring are vital
    • Global frameworks facilitate and encourage.
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