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N3 / Help the Hospices - Connecting Hospices Workshop. John Hemsley Business Leader N3 Self Funding Customers. Domestics. Objectives of the day. The objectives of today are to: Provide a description and background to N3 Benefits to a Hospice of being connected to N3

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n3 help the hospices connecting hospices workshop

N3 / Help the Hospices - Connecting Hospices Workshop

John Hemsley

Business Leader

N3 Self Funding Customers

slide3

Objectives of the day

  • The objectives of today are to:
  • Provide a description and background to N3
  • Benefits to a Hospice of being connected to N3
  • Present the options available to a Hospice
    • Overview and detailed
  • Provide an opportunity for questions and answers
  • Outline the next steps for up you to gain access to N3
gossip rumour and salacious tittle tattle

Gossip, Rumour and Salacious Tittle Tattle

Dr Steve Plenderleith

March 2008

Possibly !!

the magnificent 7 10 and me
“The Magnificent 7 10 and me”
  • Northern Cluster Meeting

Jason Coleman Cluster Lead JColeman@trinityhospice.org.uk

Dr Julia Riley Cluster Clinical Lead julia.riley@rmh.nhs.uk

  • Southern Cluster

South East Region -

-

South West Region - Peter Thomson Peter.Thomson@rowcroft-hospice.org.uk

- Chris Halling-Brown CHalling-Brown@prospect-hospice.net

  • Northern Cluster

North West Region - Liam McCarthy lmccarthy@sah.org.uk

North East Region - Darren Harvey DarrenHarvey@stoswaldsuk.org

Midlands Region - Tony Colson tony.colson@bsmh.org.uk

Eastern Region - Darren Holmes Darren.Holmes@stbarnabashospice.co.uk

  • Steering Group

Dr Steve Plenderleith s.plenderleith@helpthehospices.org.uk

proposed meetings
Proposed Meetings
  • Annual National Meeting – September/October
    • Organised by Help the Hospices
    • National speakers on new areas of interest
    • Followed by Steering Group Meeting
  • Cluster Group meeting – March/April
    • Formal in part, summary produced, may be followed by informal session
    • London
    • Southern
    • Northern
  • Regional Meetings – November/December

- June/July

    • Informal, mentoring/networking group
    • SE, SW
    • NW, NE, Midlands, Eastern
    • London
slide10

A letter to the SHA’s

I am writing to ask for your help in addressing some of the barriers that hospices, as key voluntary sector providers of palliative and end of life care, are encountering in gaining connection to the NHS IT network.Help the Hospices is the national membership body for hospice care, representing almost 200 independent hospices across the UK. We work to help our members to deliver the very best care for patients and their families through education, training and support, as well as providing a national voice for the hospice movement. I enclose, for your information, a list of hospices within your region. Hospices play a major role in the delivery of local services to those approaching the end of life. They provide holistic support to people facing a terminal diagnosis, and supply over 75 per cent of specialist palliative inpatient capacity within the healthcare system, by working closely in collaboration with NHS clinicians. Many hospices have been trying to establish a connection with the NHS network since the National Programme for IT began. Their success has been variable, depending often on the interest and good will of local IT professionals within the NHS. Others have faced significant barriers where professionals have either lacked interest in working with organisations outside the NHS or have been unsure whether they have the permission to develop such links. The latest guidance from the Department of Health on information management (Guidance on Preparation of Local IM&T Plans for 2008/09) clearly articulates an expectation that localities will work with NHS organisations on these issues. It stated that in developing local IT plans there is a need to “develop information sharing arrangements with independent sector providers of NHS funded care”. We hope that this unambiguous reminder will encourage greater local dialogue and progress in all areas. Palliative and end of life care is also receiving increasing attention from Government, with the development of a national End of Life Care Strategy, and recognition within the NHS Operating Framework and the emerging NHS Next Stage Review. A key part of improving and developing end of life care in all communities will be the technological infrastructure which supports the process. The availability of up-to-date patient information for all providers of palliative and end of life care is crucial to delivering service improvements. I hope that you will be able to clarify with those working to implement the roll out of the NHS IT network in your region, including PCTs in your area, that they can and must engage with hospices and ensure connection to the network.

NHS Operating Framework 2008 -09

cfh digital information governance team hospice requirements
CfHDigital Information Governance TeamHospice Requirements
  • Information Governance Management101, 102, 103, 105, 106 107, 109 (if applic.), 110, 111, 112, 113
  • Confidentiality and Data Protection Assurance 201, 202, 203, 204, 205, 206, 208, 210, 214 (if applic.)
  • Information Security Assurance 301, 303 (smart cards if applic.), 305, 306, 307, 308, 313, 314 (if applic.),
  • Clinical Information Assurance401, 403, 405
  • Not 603 FOIA
  • Tie in with Healthcare Commission standards?
thanks policies
THANKS - Policies
  • St Catharine’s Hospice
  • Saint Francis Hospice
  • St Mary’s Hospice
  • St Oswald’s Hospice
  • Farleigh Hospice
  • Rowcroft Hospice
  • Katharine House Hospice
  • N London Hospice
  • Southport & Ormskirk
  • St Peter’s Hospice
  • Pasque Hospice

More Needed

Library

software review
Software Review
  • RiO – A good work in progress.
  • Infoflex – update needs writing up.
  • SystmONE & Crosscare – need updating.
  • Palcare – Struggling with new MDS.
igsoc information governance toolkit help
IGSoC – Information Governance ToolkitHELP !
  • LPfIT London IG Group meets every 2 months 3.4.08, 29.5.08, 31.7.08 @ 14:00 - to attend please contact london.communications@nhs.net Invite from Stephen Elgar 
  • Others – by the time these slides go out.
slide17

N3 Spine

30

IGSoCRequirements Hospice Specific

Laboratory

Results

Activity

Data

Secure NHS e-mail

Clinic

Booking

e -Prescribing

EPR SNoMed CT

e -

Staff

Record

NELH

Community

Systems

INFO Prescrip-tions

PACS

Hospital

Systems

slide18
ESR
  • Electronic Staff Record
  • Do hospices need it ?
  • Can we have it?
slide19
Education, Training and Development (ETD) series replaces ECDL
        • NHS ELITE (eLearning IT Essentials)
        • NHS Health (eLearning for Health Information Systems)
        • NHS National Learning Management System (NLMS), linked to the Electronic Staff Record (ESR).
  • Electronic Staff Record http://www.esrsolution.co.uk/
  • Microsoft NHS Resource Centre
slide20

Laboratory

Results

Community

Systems

Secure NHS e-mail

  • Northern Clusters
      • Lorenzo by another name
      • Part of the LSP contract ?
    • London
        • RiO being rolled out to PCT’s & Mental Health Trusts
        • Is it available for hospices?
      • Southern
          • Millennium for all!
          • ACSS

Activity

Data

PACS

e -Prescribing

EPR SNoMed CT

INFO Prescrip-tions

slide21
ACSS
  • Additional Supply Capability & Capacity Framework Lot 2 Clinical Information Technology Services
  • Set up to cover specialities and areas of NHS IT need, not covered in the original LSP contracts.
  • Tendering has just closed for companies applying for eligibility to supply to specialities within Lot 2.
  • Long list of companies involved available on their website.
    • TPP not there
    • CSE Servelec are.
slide22
Service Category Hospice Care: (2.8)

Objective of this Service Category:

This Service Category encompasses the requirements for hospice services

Details removed as document not available for publication – yet.

slide23
ACSS
  • Further Info needed
  • Potential for bulk buys
  • Who negotiates for hospices and who pays
      • SHA ? - SHA ?
      • LSP ? - LSP ?
      • HtH ? - Hospice ?
      • Clusters ?
freedom of information act 2000 designation of additional public authorities
Freedom of Information Act 2000: Designation of additional public authorities
  • Consultation document
  • Cost implication or just another requirement
  • 603
agenda
Agenda
  • Introduction
  • The survey results
    • Basic hospice demographics
    • The IT team
    • IT governance
    • IT infrastructure
    • Business and system applications
    • Security
    • Hot topics
    • Skills, training and support
  • Next steps
it survey 2008 objectives
IT Survey 2008 Objectives

To enable HtH and its Hospice Connect cluster groups to focus on those areas where hospices most need help

To enable HtH to establish which common services and suppliers are being used, to apply leverage and gain value

To provide Hospice IT teams with useful sector data to benchmark against

hospice income
Hospice Income

Total replies = 90

52

17

15

6

number of it users
Number of IT Users

Total replies = 98

30

28

20

12

8

team size
Team Size

Of those with an in-house team, about 70% have 2 or less IT staff.

Average number of staff increases in line with number of users:

Total replies = 85

8

it budgets
IT Budgets

Operating

Budget

Capital

Budget

26

24

15

13

5

Total replies for both = 83

44

19

11

8

1

it decision making
IT Decision Making

Total replies = 75

57

48

40

9

6

it strategy
IT Strategy

21

24

25

13

Total replies = 83

policies and agreements
Policies and Agreements

Total replies = 83

  • Top 3 in place
    • Data Protection: 79 (95%)
    • Use of Internet/Email: 69 (83%)
    • Information Security Policy: 59 (71%)
  • Top 3 planned
    • Communications Policy: 20 (25%)
    • Information Security Policy: 18 (22%)
    • Internal Service Level Agreement: 17 (21%)
compliance
Compliance

Total replies = 82

Top ‘aware and compliant’ = Data Protection: 71 (87%)

Top ‘aware and planning response’ = Freedom of Information: 29 (35%)

Top ‘unaware’ = Email Retention: 26 (32%)

management processes
Management Processes

Total replies = 80

Top ‘have in place’ = incident/problem management: 47 (59%)

Top ‘planning’ = asset management: 22 (28%)

Top ‘no and not planning’ = change management: 28 (35%)

hardware
Hardware

Servers

Desktops

Laptops

PDAs

Printers/copiers

Network equipment

suppliers
Suppliers

The Top 4 (total replies = 76)

most common applications
Most Common Applications
  • Desktop = XP: 71 /77
  • Server = Server 2005: 63 /70
  • Email = Exchange 2003: 44 /71
  • Human Resource = bespoke: 13 /74
  • Payroll = Sage: 36 /75
  • Finance = Sage: 52 /74
  • Fundraising = Donorflex: 35 /75
  • Patient & Family Info = Palware: 30 /77
  • Lottery = Sterling Members: 26 /73
dr business continuity
DR/Business Continuity

Total replies = 71

data back ups
Data Back-ups

Total replies = 77

security measures
Security Measures

Total replies = 76

the top five planned
The Top Five Planned...

Total replies = 68

user competence and training
User Competence and Training
  • Competence:
    • Most are ‘Reasonably competent’: 36 /77 (47%)
  • Training:
    • Most done by the IT Team: 36 /75 (48%)
it staff
IT Staff
  • Training:
    • Most common: reading/self-study: 50 /58 (86%)
  • Formal qualifications:
    • Most common: technical: 27 /64 (42%)
    • ‘None’ is the same...
  • Pressure of work
    • Most common: ‘Busy’: 37 /62 (60%)
support for it team
Support for IT Team

Total replies = 53

next steps
Next Steps

Complete the summary results report and issue to responders

Complete recommendations report

Agree an action plan

Implement actions!

A similar survey may be done in 2009

what is n3
What is N3?
  • New National Network for the NHS
  • N3 connects all NHS locations to allow digital sharing and exchange of information.
  • NPfIT – February ‘04 – BT awarded contract as network integrator.
    • Live for 4 years now.
  • Probably the largest network in Europe.
  • Coverage for England & Scotland.
npfit contracts

NISP N3

NASP EBS

NASP NCRS

NPfIT contracts

LSP

LSP

LSP

LSP

LSP

the value of n3
The Value of N3
  • Metcalfe's lawstates that the value of a telecommunications network is proportional to the square of the number of users of the system (n²).
  • N3 has >34,000 sites with over 500,000 users.
savings from n3
Savings from N3
  • NAO report14th March 08
    • The Department of Health said that of savings totalling £208m, N3 generated £192m, with digital imaging and scanning saving a further £14m and software licensing and hardware maintenance contributing £617,000.
n3 service options for hospices
N3 Service options for Hospices
  • The question of resilience
n3 hospice configuration
N3 Hospice Configuration

Primary via IPstream Max Premium

N3 Core Network

IPstream Central

DSL

Network

Backup via ISDN

ISDN

N3 Customer Router

Local Network

n3 service options for hospices70

8M to 1G data centre (LSP, NASP)

256K to 1G sites (GP to Hospital)

Hospice

ISP and remote VPN (Home working)

N3 core

Internet

VPN

Gateway

Community network

Mobile

GPRS

N3 Service options for Hospices
hospice catalogue services
Hospice Catalogue Services

IPstream primary

No backup line

N3-9-5

N3-9-6

IPstream primary

+ 128kb/s ISDN backup line

N3-9-6

IPstream primary

+ 256kb/s ISDN backup lines

N3-2-53

2Mb/s Private Circuit primary

+ IPstream backup

N3-2-54

prices subject to site survey and vat
Prices (subject to site survey and vat)

N3-9-5

Installation Monthly Rental

  • £ 1,220 £ 31 (£2,336 3 yr)
  • £ 1,620 £ 75 (£ 4,320 3yr)
  • £ 4,220 £ 155 (£ 9,800 3yr)
  • £ 9,580 £ 705 (£34,960 3yr)

N3-9-6

N3-2-53

N3-2-54

set up configuration of n3 connection

Set-up & Configuration of N3 Connection

Name Kaushik Roy

Title Technical Consultant

NOT TO BE SHOWN OUTSIDE OF N3SP

slide75

Topics for Today

  • N3 Network Overview
  • Connectivity Options
  • An Example Solution Design
  • Questions & Comments

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide76

Access: N3 / Internet

N3 Network Overview

Care History

Care Plans

Care Services

CAB = Choose and Book

CRS = Care Records Service

CRS Spine

CAB

NHS CRS

ETP = Electronic Transfer of Prescriptions

PACS = Picture Archiving Communication System

ETP

PACS

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

what does the access to the n3 network give you

N3 Network Overview

  • Access to the following applications: NHS Email, CAB, PACS, ETP, Clinical Records, etc.
  • Access to local community applications - through your local PCT
  • Internet Access

What does the access to the N3 network give you:

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide78

N3 Network Overview

  • The N3 network is based on 58 PoP locations throughout England & Scotland
  • Each PoP location is an interconnection of thousands of individual connections
  • Each PoP is connected to the BT MPLS network to provide a private network with any-to-any connectivity

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide79

N3 Network Overview

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide80

Connectivity Options

  • Most connectivity options are based on a catalogue system
  • This offers various bandwidths and different levels of redundancy
  • Bandwidths options range from ADSL to Gigabit Ethernet
  • Bespoke designs are also available

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide81

Connectivity IPStream

  • Typical Consumer Broadband but for Business Use
  • Downstream bandwidth between 288kbps and 8128kbps
  • Upstream Bandwidth between 64kbps and 832kbps

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide82

Connectivity IPStream

  • Based on Max Premium service from BT Wholesale
  • Rate Adaptive – bandwidth related to distance from nearest BT Exchange
  • No QoS guarantees – QoS can be applied to packets
  • However no guarantee that packets will not be dropped within BT Wholesales network
  • However Max Premium will be prioritised over residential broadband

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide83

Connectivity: N3-9-5

  • Non-Resilient Connectivity
  • Single Cisco 1801 Router at Customer Site
  • Single IPStream Connection to N3

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide84

Connectivity: N3-9-6

  • Resilient Connectivity
  • Single Cisco 1801 Router at Customer Site
  • Primary IPStream Connection to N3
  • Secondary ISDN at 128kbps

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide85

Connectivity: N3-2-53

  • Resilient Connectivity
  • Single Cisco 2811 Router at Customer Site
  • Primary IPStream Connection to N3
  • Secondary ISDN at 256kbps

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide86

Connectivity: N3-2-54

  • Resilient Connectivity
  • Single Cisco 2811 Router at Customer Site
  • Primary 2Mbps private circuit Connection to N3
  • Secondary IPStream

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide87

Connectivity: N3-2-56

  • Resilient Connectivity
  • Single Cisco 3825 Router at Customer Site
  • Primary 10Mbps Ethernet Connection to N3
  • Secondary IPStream

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide88

Connectivity – What You Get

  • Managed Service
  • N3 Operations 0800 085 0503
  • HSCR Bandwidth utilisation Reporting
  • N3 Portal Access
  • Full Access to N3 - Internet and Applications

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide89

Connectivity – What we need

  • Power – 240V AC 24 x 365
  • Rack Space – eg., Cisco 1801 1RU
  • Space and Power for Access Circuits: IPStream/PSTN, ISDN, Private Circuit or Ethernet
  • Physical Security of equipment
  • LAN port to connect N3 router

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide90

Solutions Design

  • Thanks to Darren Holmes, Head of ITC for St Barnabas Lincolnshire Hospice
  • St. Barnabas consists of a 7 smaller sites and 1 main site
  • Solutions Design uses both non-resilient IPStream and Private Circuit connectivity

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide91

Solution – St. Barnabas

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide92

Solution – St. Barnabas

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide93

Solution – St. Barnabas

  • What kind of bandwidth can you expect from an IPStream connection?
  • Quick DIY guide http://www.samknows.com/broadband/

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

slide94

Setup & Configuration

Thank you for your time.

British Telecommunications plc

Registered office: 81 Newgate Street, London EC1A 7AJ

Registered in England No. 1800000

www.n3.nhs.uk

information governance

Information Governance

Connecting Hospices Workshop

BT Tower

18th March 2008

creating the environment

Organisational Controls

Physical Measures

Personal Behaviour

Creating the environment
key stakeholder drivers
Key stakeholder drivers
  • Care Record Guarantee
  • IG Statement of Compliance
  • IG Toolkit
contact
Contact
  • David Stone – Communications Manager
  • 0113 397 3698
  • 07947 052704
  • david.stone@nhs.net
information governance statement of compliance migration programme igsoc

Information GovernanceStatement of Compliance Migration Programme(IGSoC)

Hospice Training

Information Governance and IT Security

Dr Kevin J. King

IGSoC Processing Manager

Information Governance Statement of Compliance Migration Programme

18th March 2008

contents
Contents
  • Objectives
  • What – Integrating Quality Assurance
  • Why – Quality Assurance View
  • Document Details – Quality Assurance View
  • Information Governance
  • IT Security
  • IGSoC IT Security Headlines
  • Typical Specifics (1 to 3)
  • One Computer Model
  • Actions for One Computer
  • Computer Interchange
  • Contacts
  • Help! - Information Sources (1 to 12)
  • Help! - Summary
objectives
Objectives
  • To focus on:
    • The IGSoC Process Document Set
    • Information Governance
    • IT Security
    • Proposed ‘Single Computer’ Set-Up
  • To provide:
    • A guide to sourcing information
    • An overview of headline subject areas
    • Some specifics from a QA perspective
    • Discussion on Information Governance Toolkit (IGT) Requirements (questions and answers at end of day)
what integrating quality assurance
What is the IGSoC Process?

Application Form

NACS Code

Information Governance Toolkit (Acute Hospital Trust)

Sponsorship Letter

Logical Connection Architecture

IGSoC Declaration

Offshore Policy/ISMS

Quality Assurance Process

Audit

Purpose

Starts the Process (Register)

Unique Identifier

Self-Assessment of IG and IT Security Position

Confirms Validity of Need

Ensuring the Network is Fit for Purpose

Commitments and Obligations

Patient Identifiable Data Outside England

Checking Up

Fine Toothcomb

What – Integrating Quality Assurance
why quality assurance view
Why is the IGSoC needed by NHS CFH?

Availability

Confidentiality

Integrity

Protect Patient Identifiable Data

Patient Confidence

DPA for employee data

Care Record Guarantee

Why is the IGSoC needed by organisations?

Access to digital services

Service Delivery

Industrial Good Practice

Management of Public Image

Focus on central and local

DH Legal and Professional Obligations

Why – Quality Assurance View
document details quality assurance view
Simple Stuff

Application Form, look out for detailed business need, this helps NHS CFH assess submissions

IGSoC, read carefully, follow all links and complete the obvious like date, signatory name and position, submit from correct mailbox, if IT Outsourcer involved they must also submit an IGSoC

Sponsorship Letter, complete the obvious like date, NHS organisation name, signatory name and position and IP addresses

More Complicated

IG Toolkit, n requirements, long lead time activity, need to understand ISO 27001/2, conduct gap analysis, account for business need

LCA, network topology, show relationship to N3, other networks e.g. corporate, Internet, tell how user and device access to N3 is reduced to a minimum

Offshore Policy, if PID is stored or viewed outside England, includes back-ups

Document Details – Quality Assurance View
information governance107
Information Governance

Information Governance is a framework providing a consistent way for employees to deal with the many different information handling requirements, including:

  • Information Quality Assurance
  • The NHS Confidentiality Code of Practice
  • Information Security Assurance
  • The Data Protection Act (1998)
  • Records Management
  • The Freedom of Information Act (2000)

It allows organisations and individuals to ensure that personal information is dealt with legally, securely, efficiently and effectively, in order to deliver the best possible care

H. Cayton: IG must “provide sound policy, standard setting, independent

oversight, monitoring, arbitration and enforcement”

it security
IT Security

All based on:

  • Availability
  • Integrity
  • Confidentiality

Most recognised standard is ISO 27001/2

Other standards such as CobiT and ITIL help as can Basle 2, SOX, PCI

A large part of Information Governance

igsoc it security headlines
Network Access Management

User Access Management

Policies

S/W H/W Maintenance

Asset Management

Audit Controls

Legal Compliance

Stop network intrusion external and internal

Stop unauthorised user activity

N3, PID, Password etc.

Downloads, Hardening

Protecting What/How

Making sure

IGSoC, DPA, NHS Codes and Practices ...

IGSoC IT Security Headlines
typical specifics 1
Do this:

DH Legal and Professional Obligations

Penetration Testing

Password Policy

Asset Register

Software Updates

Risk Register

Hardening

and this:

Offshore PID

Security Incident Log

Anti-Spyware

Knowledge of Standards

Monitoring Systems

Anonymise PID Data

IGSoC from Correct Mailbox

IT Outsourcer (QA & IGSoC)

Typical Specifics (1)
typical specifics 2
and this:

Logging

Mobile Code

PID Guidelines

Audits

Documentation in General

External Audit

Headline Issues

Policy Expansion

and this:

Policy Range

Security Policy

Vulnerability Scanning

Anti-Virus Updates

BCP/DRP

Devices Connected to N3

Data Protection Act

Future Usage

Typical Specifics (2)
typical specifics 3
and this:

IGT Guidance

LAN Segregation

LCA Update

Legislation

NHS CFH Contact

Policy Deviation Numbers

Policy Training

RA Procedures

and this:

Review ISO 27001/2

Send IGSoC

Software Download

Sponsorship Letter

Standards Certification

Third Party Contracts

URL Filter

Typical Specifics (3)
one computer model
One Computer Model

Actions required

N3 Router

N3

  • Interchange:
  • CD
  • USB
  • Hard Drive
  • Hard Copy
  • Fax
  • E-mail
  • Etc.

Associate

Actions depend on Interchange

Corporate

Internet

actions for one computer
Actions for One Computer
  • All the IG Toolkit Requirements are mandatory
  • Pay attention to:
    • Anti-virus and anti-spyware updates
    • Security patch updates
    • Operating system updates
    • Productivity product updates (MS Office, Adobe etc.)
    • Account administration
    • Account monitoring
    • Third party access
    • Screen controls (password timeout, visibility)
    • Clinical or business application updates
computer interchange
Computer Interchange
  • Is the one computer really standalone?
  • No, not really, somehow updates are applied.
  • And the likelihood is that data exchanged with N3 via
    • The screen
    • File transfer
    • NHSMail
  • may need to be used elsewhere on the corporate LAN, or even
  • exchanged with other parties, so all the IG Toolkit requirements
  • for the one computer apply to the Corporate LAN.
  • An N3 or PID policy, signed by the relevant staff, is a good way to
  • address some of the IG Toolkit requirements.
contacts
Contacts
  • Dr Kevin J. King – IGSoC Processing Manager
  • 0113 397 3666
  • 07891 151304
  • kevin.king@nhs.net
  • IGSoC Team
  • 0113 397 3646
  • IGSoC@nhs.net
help summary
Help! - Summary
  • Everything you need is on www.connectingforhealth.nhs.uk
  • Like an Intranet the HOME tab contains current articles e.g. IGSoC
  • Afterwards moved to SYSTEMS and SERVICES tab
  • Multiple links of interest on SYSTEMS and SERVICES tab
  • Information Governance, NHS Number, NHSMail more…
  • NHS Codes of Practice
  • Records Storage
  • DH Legal and Professional Obligations
  • Knowledge Base
  • Remember RHS menus and contact details
it issues an nhs view

IT Issues – an NHS View

Dr David Butler

Macmillan Consultant in Palliative Medicine

Countess Mountbatten House

Southampton University Hospitals NHS Trust

setting the scene
Setting the Scene
  • SUHT main base - SGH
  • Unscheduled Care Division
  • Cancer Care Group
setting the scene133
Setting the Scene
  • Specialist Palliative Care Service
  • Based mainly at Moorgreen Hospital
  • IT links via Southampton City PCT
setting the scene135
Setting the Scene
  • SPC Service
  • Catchment approx 710,000
  • 2 PCTs (previously 5)
  • In patient unit
  • Day Care
  • Community Service
  • Hospital Palliative Care Team (SGH)
  • Education
it for spc
IT for SPC
  • Pallicare (1999)
  • Clinisys CIS Healthcare
  • Linked to PAS / Chemocare / RTcare
  • Terminals all areas and Winchester Hospital and SGH Chaplains
  • Runs on Citrix
a patient
A patient
  • Referral from GP on Friday 29th Feb.
  • Not known to me but had been in SGH.
  • Discharged previous day
  • Would it be appropriate to admit?
pallicare system
Pallicare System
  • Link to PAS
  • Possible use for Commissioning purposes
conclusion
Conclusion
  • Information on the hospital system enabled me to discuss the patient and agree admission was appropriate.
  • Then provided information prior to admission and before notes arrived.
the next steps

The Next Steps

John Ellis

N3 SFC Manager

hospice trial
Hospice Trial
  • 4 Hospice’s
  • Bespoke
  • Different Solutions
  • Results
  • Product availability

Stand Alone Site

Multi-Site

Hosted Site

Multi Solution

n3 helpdesk introduction
N3 Helpdesk Introduction
  • 0800 085 0503 , Option 3
  • Mike Atrill
  • Michael.atrill@bt.com
  • John.3.ellis@bt.com
  • 01977 595760
  • Connectivity Process:

IG SOC

Access Agreement

calling plan
Calling Plan
  • Product Options
  • Set Pricing Options
  • Advice on process
  • Placing orders
  • Advice on Implementation and timelines
support
Support
  • IG SOC Team
  • N3 Helpdesk

Option 1 In Life Faults

Option 2 Delivery

Option 3 Helpdesk

CRM and Service Portal

slide161

Review

  • The objectives of today were to:
  • Provide a description and background to N3
  • Benefits to a Hospice of being connected to N3
  • Present options available to a Hospice
    • Overview and detailed
  • Provide an opportunity for questions and answers
  • Outline the next steps for up you to gain access to N3