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Microsoft Operations Management & ITIL. Des McGuire Senior Technology Consultant Consulting & Integration Introductions . Neil Cuthbertson – Client Principal FSI (HP Services) 07850 753038 Des McGuire – Microsoft Management Lead (HP Services)

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Microsoft Operations Management & ITIL

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microsoft operations management itil

Microsoft Operations Management & ITIL

Des McGuire

Senior Technology Consultant

Consulting & Integration

  • Neil Cuthbertson – Client Principal FSI (HP Services) 07850 753038

  • Des McGuire – Microsoft Management Lead (HP Services) 07876 391036

  • Julian Colls – HP/Microsoft Partner Strategy Consultant (Microsoft) 07970 339946

  • Introductions - Neil Cuthbertson
  • Objective – Des McGuire
  • HP Services – Julian Colls
  • What is Microsoft Operations Management? – Des McGuire
  • Why MOM & OpsMgr? – Des McGuire
  • ITIL and MOF – Des McGuire
  • System Center Roadmap – Des McGuire

To give an overview of how Microsoft Operations Manager together with ITIL/MOF processes can;

  • Help proactively monitor your Windows environment
  • Assist in resolving problems before they become issues
  • Provide product knowledge to in assist in troubleshooting
  • Structure your teams to realise the full benefit of MOM
  • Reduce downtime on your Windows environment

In addition to the above objectives you will also learn about;

  • MOM Product Roadmap
  • System Center Roadmap
introducing hp microsoft solutions for the people ready business

Why HP?

BusinessProcess Integration


Content Mgmt


Business Intelligence


Core Infrastructure Services

What does this mean for you?

Introducing HP & Microsoft Solutions for the People-Ready Business

Microsoft has invested $20B in R&D in new product development called People-Ready Business. HP is Microsoft’s premier provider delivering People-Ready Business solutions in 5 key areas -

  • Proven Experience
  • HP uses the world’s largest Microsoft infrastructure
  • HP manages 14M Exchange &10M Windows seats
  • 100,000+ joint HP & Microsoft clients
  • HP delivers 2,000+ Microsoft projects annually
  • HP manages Microsoft’s employee help-desk
  • People
  • 26,000 Microsoft trained professionals and 3,400 certified engineers and developers
  • 1,500 Microsoft certified project managers
  • More certified architects than any other partner
  • 7 joint competency centers
  • Increased productivity
  • Reduced costs
  • Streamlined business operations
  • Cost-effective implementation of next-generation technologies
  • Optimised core infrastructure

Our products and services have to be uncompromising because of a key factor: Microsoft runs its business on HP platforms, and HP runs its business on Microsoft software.

how using mom 2005 and well defined processes using itil can improve your operations management
“How using MOM 2005 and well defined processes using ITIL can improve your Operations Management”
what is microsoft operations management
What is Microsoft Operations Management?

Stay Aware

Identify your IT health issues before they become problems

  • Effectively Respond
  • Improve your efficiency through actionable best practices
  • Be Accountable
  • Support your IT operations through sharing of key information
what is microsoft operations management9
What is Microsoft Operations Management?
  • MOM 2005
  • System Center OpsMgr 2007
  • Award winning application and operations management software
  • Event and performance monitoring and alerting
  • Built in Product Knowledge for Microsoft and non-Microsoft software.
  • Partner ecosystem for Management Packs
  • Microsoft Operations Framework
a brief history of mom
A Brief History of MOM
  • Mission Critical Software bought Sentry Enterprise Event Manager from UK company Serverware in 1996
  • One Point Operations Mgr re-Written with Latest Microsoft DNA Technology - DAS, MSDTC, COM\Com+, SQL
  • NetIQ Acquire Mission Critical Software and MOM 2000 is born
  • MOM 2005 SP1
    • Brand New .Net Console
    • State Roll-up View
    • New Web Console
    • SRS Based Reporting
    • More In-Built Security
    • Improved Agent Technology
    • Improved Performance
    • Increased Scalability
  • System Center Operations Manager 2007 RTM end March 2007
mom architectural overview
MOM Architectural Overview
  • Data sources
    • Events: Windows, application, WMI, service change, SNMP traps, timed events, missing events, UNIX syslogs…
    • Performance data: Used for graphs, reports, and to set thresholds
  • Alerts
    • MOMs indication of a particular issue  What operators see first
    • Based on events, performance thresholds or script output
  • Response
    • Reaction to an alert (auto-resolve, send e-mail, page, run script)
  • Management Pack (MP)
    • Set of Processing Rules to monitor applications
    • Supporting views and reports
management packs
Management Packs

Processing Rule Group





Processing Rule

Processing Rule

Processing Rule





Computer Attribute = registry key to create dynamic group





NT event log

Perfmon data



Log files


Timed rule



Command line

SNMP trap




Managed Code

File Transfer

Product Knowledge

Links to Vendor

Company Knowledge

Links to Centralized Company knowledge

  • Event Rules
    • Collection rules
    • Filtering rules
    • Missing event rules
    • Consolidation rules
    • Duplicate Alert Suppression
  • Performance Rules
    • Measuring
    • Threshold
  • Alert Rules



Wheresource=DCOM and Event ID=1006

product knowledge
Product Knowledge
  • Huge feature of Management Packs
    • Enable faster issue resolution
    • Facilitate correct targeting/escalationof issues
  • Lower TCO!
  • Authored/Reviewed by product experts
    • Development team
    • Support (e.g. Microsoft PSS)
  • Content drawn from key support issues and resolutions
exchange knowledge base
Knowledge is a key feature

Facilitates rapid issue resolution

Empowers front line operators

Less escalation

Faster resolution

ExchangeKnowledge Base
mom 2005 delivers

Event and performance management

  • Enterprise event collection
  • Rules based filtering and consolidation
  • Proactive alerting/action response

Enterprise ready

  • Central console
  • Full redundancy
  • Extensible
  • MCF


  • Web based management reports
  • Scheduled Publishing
MOM 2005 Delivers


  • Scripts
  • Tasks
  • Diagnostics

Apps/Role Monitoring

  • Health Model
  • Rules libraries
  • Built-in knowledge-base

MOM 2005 Console Overview

  • MOM 2005 – North England Police Force
  • MOM 2005 – South England Local Authority
  • MOM 2005 – Large Retail Bank
  • Ops Manager 2007 – A Life Assurance Company
  • Ops Manager 2007 – Large Chemical Manufacturer
why mom or opsmgr
Why MOM or OpsMgr?
  • Award winning application and operations management software
  • Used by most of the biggest financial organisations in the world
  • Best of Breed for Managing Windows systems
  • Introduction of Service based monitoring
system center operations manager 2007
System Center Operations Manager 2007
  • Proactive management of your IT services
  • Integrated monitoring of distributed applications, the end user perspective, and supporting infrastructure

End-to-End Service Management

  • Reduces your problem resolution time
  • Management packs that include Microsoft expertise for applications, servers, and clients

Best of Breed for Windows

  • Simplifies managing your IT environment and improves time to value
  • Role based security, self monitoring infrastructure, and improved scalability

Increased Efficiency and Control

ops mgr 2007
Ops Mgr 2007
  • Single integrated console with role based security
  • Leverages Active Directory for discovery, user accounts, groups & agent configuration
  • New self tuning thresholds adjust alerting to business usage patterns
  • Easier to use, customize, and author reports
  • Overview pages and integrated search
  • Client monitoring of Vista, XP, and the Office suite
  • Audit collection service archives security logs

Ops Mgr 2007 Console Overview

ops mgr 200725
Ops Mgr 2007

End to End Service Management

  • Proactive monitoring of IT service health
  • End user perspective monitoring
  • New service oriented views, dashboards, and reports
  • Easy to use templates and Service Designer
  • 3rd party management packs for other applications and infrastructure
ops mgr 2007 service modelling
Ops Mgr 2007 – Service Modelling


Health Models

itil and mof

ITIL (IT Infrastructure Library - was developed by the UK government as a set of best practices for IT service management and is now recognised internationally and used by the public and private sector. MOF (Microsoft Operations Framework - is based on ITIL with more specific focus and recommendations for Microsoft products. As the demand grows for IT organisations to be cost efficient and effective then the use of ITIL/MOF is growing. 

itil and mof29

System Center

Service Manager

system center roadmap
System Center Roadmap

Source Area: Future Book 14 pt

hp services delivering solutions for the people ready business
HP Services Delivering Solutions for the People-Ready Business

Collaboration, Search,Content Mgmt, Compliance

Portfolio for the People-Ready Business

Messaging & Unified Communications

End-to-End Business Intelligence

Business Process Integration & Workflow

MS Core


HP Services

SPRB Service-Oriented Architecture Design

  • Exchange 2003-to 2007 Migrations
  • Enterprise Messaging on Exchange 2007
  • LCS Implementation Services
  • Unified Communications & Converged Enterprise Solutions
  • HP Secure Messaging and Collaboration Solutions
  • Portals and Collaboration Solutions
  • SharePoint 2007 Content Management Solutions
  • SharePoint 2007 Migration
  • HP High-Performance Office Solutions
  • BI/DW Solution
  • BI Reporting
  • SQL Consolidation
  • SQL Migrations
  • Application Migration and Modernization
  • Application and Business Process Integration on BizTalk
  • Windows Infrastructure
  • Application Compatibility Factory
  • Vista Desktop Lifecycle Solution
  • Longhorn Design and Implementation
  • AD Optimization
  • Core Infrastructure Data Lifecycle Solution
  • SPRB End-to-End Security
  • Microsoft Core Infrastructure Management
  • Core Infrastructure Optimization

SPRB Application Development

why hp
Why HP?

Accelerate implementation

Reduce risk

Proven experience

Reduce complexity

Knowledge transfer

History of successful national and international projects

over 1500 Microsoft projects annually

#1 provider of Microsoft services

Windows/XP migration: 12 million+ seats

Exchange migrations: 14 million+ seats

More MCSEs & MCSDs than any other company (3,400 resources)

Industry leadership

HP’s Windows/Exchange internal deployment is one of largest

Participated in pre-release programs for Exchange 2007, Vista & Longhorn

Many books, articles and conference presentations

Leading hardware benchmarks

Proven methodology & flexible approach

Total end-to-end solution