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E-Commerce: The Second Wave Fifth Annual Edition Chapter 9: Electronic Commerce Software Objectives In this chapter, you will learn about: Finding and evaluating Web hosting services Basic functions of electronic commerce software Web Hosting Alternatives Self-hosting

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e commerce the second wave fifth annual edition

E-Commerce: The Second Wave Fifth Annual Edition

Chapter 9:

Electronic Commerce Software

objectives
Objectives

In this chapter, you will learn about:

  • Finding and evaluating Web hosting services
  • Basic functions of electronic commerce software

E-Commerce: The Second Wave, Fifth Annual Edition

web hosting alternatives
Web Hosting Alternatives
  • Self-hosting
    • Running servers in-house
  • Commerce service providers (CSPs)
    • Provide Internet access to companies and individuals
    • Offer
      • Web hosting services
      • Web server management and the renting of application software

E-Commerce: The Second Wave, Fifth Annual Edition

web hosting alternatives continued
Web Hosting Alternatives (Continued)
  • Shared hosting
    • Client’s Web site is on a server that hosts other Web sites simultaneously
  • Dedicated hosting
    • Service provider makes a Web server available to client

E-Commerce: The Second Wave, Fifth Annual Edition

the list web host directory
The List Web Host Directory

E-Commerce: The Second Wave, Fifth Annual Edition

basic functions of electronic commerce
Basic Functions of Electronic Commerce
  • All electronic commerce solutions must provide
    • A catalog display
    • Shopping cart capabilities
    • Transaction processing

E-Commerce: The Second Wave, Fifth Annual Edition

basic functions of electronic commerce continued
Basic Functions of Electronic Commerce (Continued)
  • Additional software components
    • Middleware
    • Application integration
    • Web services
    • Integration with enterprise resource planning (ERP) software
    • Supply chain management (SCM) software

E-Commerce: The Second Wave, Fifth Annual Edition

catalog display
Catalog Display
  • Catalog
    • Listing of goods and services
  • Static catalog
    • Simple list written in HTML that appears on a Web page
  • Dynamic catalog
    • Stores information about items in a database

E-Commerce: The Second Wave, Fifth Annual Edition

small electronic commerce site
SmallElectronic Commerce Site

E-Commerce: The Second Wave, Fifth Annual Edition

shopping cart
Shopping Cart
  • Problems with forms-based shopping
    • Shoppers had to write down product information before going to order form
    • Customers sometimes forgot whether they had clicked the submit button
    • Confusing and error prone

E-Commerce: The Second Wave, Fifth Annual Edition

shopping cart continued
Shopping Cart (Continued)
  • Forms-based method of ordering
    • Has given way to electronic shopping carts
  • Shopping cart
    • Keeps track of items customer has selected
    • Allows customers to view contents of their carts, add new items, or remove items

E-Commerce: The Second Wave, Fifth Annual Edition

typical shopping basket page
Typical Shopping Basket Page

E-Commerce: The Second Wave, Fifth Annual Edition

transaction processing
Transaction Processing
  • Occurs when shopper proceeds to virtual checkout counter by clicking a checkout button
  • Calculation complications
    • Computing taxes and shipping costs
    • Provisions for coupons, special promotions, and time-sensitive offers

E-Commerce: The Second Wave, Fifth Annual Edition

web services
Web Services
  • Combination of software tools that let application software in one organization communicate with other applications over network
  • Companies are using Web services
    • To offer improved customer service and reduce costs

E-Commerce: The Second Wave, Fifth Annual Edition

electronic commerce software for small and midsize companies
Electronic Commerce Software for Small and Midsize Companies
  • CSPs
    • Offer free or low-cost electronic commerce software for building electronic commerce sites

E-Commerce: The Second Wave, Fifth Annual Edition

interland web hosting services home page
Interland Web Hosting Services Home Page

E-Commerce: The Second Wave, Fifth Annual Edition

yahoo store
Yahoo! Store
  • Serves as the business Web host for
    • Kennedy Space Center Space Shop
    • The Sharper Image
    • PalmPilotGear
  • Merchants
    • Can create, change, and maintain their Yahoo! storefronts through a Web browser

E-Commerce: The Second Wave, Fifth Annual Edition

bigstep
Bigstep
  • Received many industry awards for its CSP offering
  • Provides series of four different storefront packages
  • Others:
  • MonsterCommerce
  • ShopFactory
  • http://www.shopsite.com/
  • Nexternal
  • Bazaar

E-Commerce: The Second Wave, Fifth Annual Edition

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