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Case Study Presentation: Too Far Ahead of the IT Curve?. Catherine De La Torre-Martinez Dr. Minder Chen Bus 550 California State University Channel Islands November 3, 2009. Case Study Presentation Too Far Ahead of the IT Curve?.

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case study presentation too far ahead of the it curve

Case Study Presentation: Too Far Ahead of the IT Curve?

Catherine De La Torre-Martinez

Dr. Minder Chen

Bus 550

California State University Channel Islands

November 3, 2009

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Case Study PresentationToo Far Ahead of the IT Curve?
  • “15 million patients at U.S. hospitals are harmed, an estimated 100,000 people die as a result annually, according to the Centers for Disease Control & Prevention”*

What is Health Information Technology?

  • Definition of Health Information Technology

Types of Healthcare IT include:

  • EHR (Electronic Health Records)
  • CPOE (Computerized Provider Order Entry)
  • CDSS (Clinical Decision Support System)
  • PACS (Picture Archiving and Communications System)
  • RFID (Radio Frequency Identification))
  • ADM (Automated Dispensing Machines)
  • EMM (Electronic Materials Management)

Bar Coding/ Interoperability

Potential of Health Information Technology

  • Quality Health Information Care/Technology

*http://www.businessweek.com/innovate/content/nov2008/id20081117_820750.htm

  • *http://www.businessweek.com/innovate/content/nov2008/id20081117_820750.htm
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Case Study PresentationToo Far Ahead of the IT Curve?
  • How Healthcare Agencies Use IT Systems
  • Type of Information Technology/Applications
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Case Study PresentationToo Far Ahead of the IT Curve?
  • Who is Peachtree Healthcare?
  • Mission
  • Ensure quality
  • Provide consistency and continuity of care across the entire network
  • To deliver care with the highest levels of efficiency and economy
  • Maintain respect for patients and staff
  • History
  • Rapid and Tremendous Growth in 12 years
  • From a single teaching hospital into a regional network of 11 large and midsize institutions
  • Supported by ancillary clinics, physician practices, trauma centers, rehabilitation facilities and nursing homes
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Case Study PresentationToo Far Ahead of the IT Curve?
  • Who is Peachtree Healthcare?
  • Data:
  • 4000 employed and affiliated physicians
  • One million patients are treated annually throughout the state of Georgia and beyond
  • Patients rage from new born to nonagenarian
  • All races, ethnicities, lifestyles and economic conditions among patient population
  • Every imaginable injury and disease treated
  • Many patients over the past year would be seen at more than one Peachtree Healthcare facility
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Case Study PresentationToo Far Ahead of the IT Curve?
  • Who is Peachtree Healthcare?
  • Decision-Makers for Peachtree Healthcare
  • CEO, Peachtree Healthcare: Max Berndt
  • Board Chairman, Peachtree Healthcare: Paul Lefler
  • CIO, Peachtree Healthcare : Candace Markovich
  • CFO, Peachtree Healthcare : Tom Drane
  • Small Task Force Group
  • Stakeholders for Peachtree Healthcare
  • Employees
  • Patients/Family
  • Business partners
  • Board

Question:What is Peachtree Healthcare’s Business Model?

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Case Study PresentationToo Far Ahead of the IT Curve?
  • Current Peachtree Healthcare Challenges:

Pressure to standardize processes/practices

  • Incompatible current technology with future goals
  • High maintenance costs for current IT system/Recent meltdown of clinical information system
  • Seeking competitive advantage
  • Conflicted support for IT-based innovation
  • Several institutions with unique doctor-oriented identities

Question: What should the strategy to select an IT system of Peachtree Healthcare include?

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Case Study PresentationToo Far Ahead of the IT Curve?
  • Proposed IT Systems: SOA vs. Monolithic Systems
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Case Study PresentationToo Far Ahead of the IT Curve?
  • What the heck is missing here?
  • Business Perspective:
  • Difficult to support
  • Costs
  • Benefits
  • Healthcare Environment
  • Vision
  • Outcomes

IT Perspective:

  • Expertise
  • Immediate solutions, Practical solutions
  • Incremental Implementation

Medical Perspective:

  • How to carry out the mission

Life or death

  • Priorities
  • Efficiency/Quality

Question: Evaluate Peachtree Healthcare’s response to their problem. Is their problem clearly identified?

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Case Study PresentationToo Far Ahead of the IT Curve?
  • Potential Solutions
  • Business Perspective:
  • Initiate strategy to identify of vision for what they want to accomplish, desired outcome, look at business processes, seek input from those who are involved in processes
  • IT Perspective:
  • Place IT expert in charge of research of IT systems
  • Incremental implementation will minimize risk, make project easier to control
  • Have IT expert research SOA
  • Medical Perspective:

Clinical systems carry out the mission

Incorporate business dynamics/identify differences with company

Question: How can an IT system provide value to Peachtree Healthcare patients? Employees? Stakeholders?

references
References
  • Glaser, John P. "Too Far Ahead of the IT Curve?" Harvard Business Review July-August 2007.
  • Laudon, Jane P and Kenneth C. Laudon. Management Information Systems: Managing the Digital Firm. Upper Saddle River: Pearson Prentice Hall, 2009.
  • MEdpAC. "Report to the Congress: New Approaches in Medicare." Congressional Report. June 2004.
  • Scanlon, Jessie. "Donald Berwick: Curing the Healthcare System." BusinessWeek (2008).

Gracias!