Aviation and the Travel Industry By Randi Richmond The Past Beginnings of Aviation Kitty Hawk on Thursday, December 17, 1903 Industrial Revolution, especially railroads, causes massive population expansion Supervening social necessity – delivery of mail across great distances
By Randi Richmond
Jeffrey Grau, Senior Analyst at eMarketer, 2005
“Everything their system can deliver is already in existence…we see the threat to the airlines, not to travel agents.
Customers will use the information to compare airline and hotel prices, then most of them will still book through their agents."
Dick Knodt, executive director of the American Society of Travel Agents, 1996