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The Excellent Organization. About These Sample Slides . This sample contains the first 10 slides only . To Receive 2 Complete Free Courses Contact oaksales@oaktraining.com Special Offer Now Available

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About these sample slides l.jpg
About These Sample Slides

  • This sample contains the first 10 slides only.

  • To Receive 2 Complete Free Courses Contact

    oaksales@oaktraining.com

  • Special Offer Now Available

    • Get All 52 Courses For Only $10 Eachhttp://www.oaktraining.com/All-Training-Content.html


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Learning Objectives

  • Participants will gain an understanding of

    • What defines an excellent organization

    • Components of excellence

    • Excellence awards - Baldrige & EFQM

    • Obstacles to excellence



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The Excellent Organization

A Bias

For

Action

Close to

The

Customer

Autonomy

&

Entrepreneurship

Productivity

Through

People

Hands-on

Value Driven

Stick to

The Knitting

Simple Form

Lean staff

Simultaneous

Loose-tight

Properties

Source: Peters & Waterman In Search Of Excellence


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The Excellent Organization

  • A Bias For Action

    • Fast decision making

    • Experiment & Implement

    • End result is in mind

  • Close to the Customer

    • Learn from who you serve

    • Good service is the norm

    • Customers are involved


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The Excellent Organization

  • Autonomy & Entrepreneurship

    • Practical risk taking

    • Innovation

    • Opportunity spotting

  • Productivity through People

    • People are the source of quality

    • Respect for the individual

    • Appropriate training & support


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The Excellent Organization

  • Hands-on, Value Driven

    • Values are clear and communicated

    • Management walk the talk

  • Stick to the Knitting

    • Stay close to the business that you know

    • Develop and utilize expertise


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The Excellent Organization

  • Simple Form - Lean Staff

    • Straightforward and simple structure

    • Top level staffs are lean

  • Simultaneous Loose-Tight Properties

    • Decentralization of functions

    • Central belief system based on values


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What is Excellence ?

  • Excellence is defined as outstanding practice in managing the organization and achieving results, based on the following fundamental concepts:

    • Results orientation

    • Customer Focus

    • Leadership & Constancy of Purpose

    • Management by Processes & Facts

    • People development and involvement

    • Continuous learning, innovation & improvement

    • Partnership development

    • Public responsibility

      source: EFQM


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News At Oak Training

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