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The Excellent Organization. About These Sample Slides . This sample contains the first 10 slides only . To Receive 2 Complete Free Courses Contact oaksales@oaktraining.com Special Offer Now Available

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about these sample slides
About These Sample Slides
  • This sample contains the first 10 slides only.
  • To Receive 2 Complete Free Courses Contact

oaksales@oaktraining.com

  • Special Offer Now Available
    • Get All 52 Courses For Only $10 Eachhttp://www.oaktraining.com/All-Training-Content.html
learning objectives
Learning Objectives
  • Participants will gain an understanding of
    • What defines an excellent organization
    • Components of excellence
    • Excellence awards - Baldrige & EFQM
    • Obstacles to excellence
the excellent organization5
The Excellent Organization

A Bias

For

Action

Close to

The

Customer

Autonomy

&

Entrepreneurship

Productivity

Through

People

Hands-on

Value Driven

Stick to

The Knitting

Simple Form

Lean staff

Simultaneous

Loose-tight

Properties

Source: Peters & Waterman In Search Of Excellence

the excellent organization6
The Excellent Organization
  • A Bias For Action
    • Fast decision making
    • Experiment & Implement
    • End result is in mind
  • Close to the Customer
    • Learn from who you serve
    • Good service is the norm
    • Customers are involved
the excellent organization7
The Excellent Organization
  • Autonomy & Entrepreneurship
    • Practical risk taking
    • Innovation
    • Opportunity spotting
  • Productivity through People
    • People are the source of quality
    • Respect for the individual
    • Appropriate training & support
the excellent organization8
The Excellent Organization
  • Hands-on, Value Driven
    • Values are clear and communicated
    • Management walk the talk
  • Stick to the Knitting
    • Stay close to the business that you know
    • Develop and utilize expertise
the excellent organization9
The Excellent Organization
  • Simple Form - Lean Staff
    • Straightforward and simple structure
    • Top level staffs are lean
  • Simultaneous Loose-Tight Properties
    • Decentralization of functions
    • Central belief system based on values
what is excellence
What is Excellence ?
  • Excellence is defined as outstanding practice in managing the organization and achieving results, based on the following fundamental concepts:
      • Results orientation
      • Customer Focus
      • Leadership & Constancy of Purpose
      • Management by Processes & Facts
      • People development and involvement
      • Continuous learning, innovation & improvement
      • Partnership development
      • Public responsibility

source: EFQM

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