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Mobile Protection for Trustmark Insurance
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Mobile Protection for Trustmark Insurance

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  1. Mobile Protection for Trustmark Insurance Protecting the Confidentiality and Integrity of Corporate and Client Data When in the Hands of a Mobile Workforce

  2. Topics

  3. External / Internal Approach • External Protection – Protection of data on a device that has the potential to be externalized – Products: MDM, MDP • Internal Protection – Protection of data before it is moved to a device – Products: DLP, SIEM

  4. Proposed Approach and Tools Market Classification of Tools Monitoring and Compliance Smart Phones Data Laptops Notes: Data Loss Prevention products are sometimes referred to as Data Leak Prevention Mobile Data Protection is sometime referred to as Endpoint Protection because they can protect both internal and external

  5. Mobile Data Protection • Mobile data protection (MDP) is a category of products for securing data on movable storage systems - laptops, smartphones, and removable media. • Provides common protection policies across multiple platforms • Provides auditable proof that data is protected. • Should entail minimal support costs • Should provide FIPS-140 certified encryption* *Federal Information Processing Standards, issued by NSIT

  6. Mobile Device Management • Mobile Device Management (MDM) is a category of applications for managing smartphones. Includes the following functionality: • Software Distribution — The ability to manage and support mobile application including deploy, install, update, delete or block. • Policy Management — Development, control and operations of enterprise mobile policy. • Inventory Management — Beyond basic inventory management, this includes provisioning and support. • Security Management — The enforcement of standard device security, authentication and encryption. • Service Management — Rating of telecom services.

  7. Data Loss Protection • Data loss protection (DLP) is a category of tools that protects data as it leaves the network (sometimes referred to as “Content-Aware” DLP). Includes the following functionality: • Enables the dynamic application of policy based on the classification of content • Can be applied to data in rest (storage), data in use (during an operation), and data in transit (across a network) • Can dynamically apply policies , such as log, report, classify, relocate, tag , or encrypt protections. • Helps organizations develop, educate and enforce better business practices concerning the handling and transmission of sensitive data. • Designed to: • Protect customer information, HIPPA privacy, and intellectual property • Stop data leaks to media • Provide device and port control when protected data is passed to laptops, USB drives, CDs, etc. • Provide endpoint auditing and discovery – where’s my data?

  8. SIEM – Security Information and Event Management • Security Information and Event Management (SIEM) is a category of tools that aid in regulatory compliance and threat management. Includes the following functionality: • Supports the real-time collection and analysis of events from host systems, security devices and network devices combined with contextual information for users, assets and data • Provides long-term event and context data storage and analytics • Not limited to mobile data

  9. Functions

  10. Steps in the Mobile Protection Program Education RISK

  11. Justifying Costs to Management Explaining to senior management the costs of doing nothing and making a case for mobile protection

  12. Project Phases and Estimated Costs Phase 1 Assumptions: 2 implementation consultants for 3 weeks at $1600/day; 4 hours of security and tool training per employee at internal cost of $40/hour Phase 2 Assumptions: 1 implementation consultant for 4 weeks at $1600/day 4 hours of security and tool training per employee at internal cost of $40/hour Phase 3 Assumptions: 1 implementation consultant for 8 weeks at $1600/day 8 hours of security and tool training per employee at internal cost of $40/hour Additional servers can be created through virtualization at minimal cost Total Cost of Program: 576K – 631K Software: 136K – 191K Consulting: 120K Internal Costs: 320K Estimated Duration: 4 mos.

  13. Justifying Costs to Management • Leakage of personally identifiable information (PII) and personal health information (PHI), direct costs: • The average cost per record associated with a leak to make affected parties whole • Fees for legal representation • Engaging a PR firm to minimize damage and restore reputation to the extent possible • Consumer credit monitoring for all customers (not necessarily only those affected by the leak) • Up to five years of system and process audits conducted by an independent third party • Forrester estimates $218 per leaked record, so a leak of 100,000 records would cost $21.8M Source: Trends: Calculating the Cost of a Security Breach. Forrester Research, Inc. April 10, 2007.

  14. Justifying Costs to Management • Intellectual property, direct costs: • Fees for legal recourse to address who leaked the data and discover if it is being used inappropriately • Short-term impact to R&D cost recuperation • Long-term impact to profitability/revenue projections • System and process audits to identify and correct the source of the leak • Forrester estimates the average leak results in $1.5M loss Most IP data losses go unreported because there are no public disclosure laws that apply to intellectual property and the impact on valuation from a publicized loss would likely be tremendous.

  15. Justifying Costs to Management • Total economic impact in one lost laptop: $49,256 (incl. replacement cost, detection, forensics, data breach, lost intellectual property costs, lost productivity and legal, consulting and regulatory expenses) • Occurrence of data breach represents 80 % of cost; intellectual property loss is 59% of cost • If the company discovers the loss in one day, it is $8,950. After one week, it is $115,849 • Average cost for senior management is $28,449. For a manager or director it is about $61,000 • Productivity loss is only about 1% of the cost • Loss if laptop is encrypted: $29,256 (> $20,000 less) • Loss varies by industry – financial services: $112, 853, healthcare: $67,873, manufacturing: $2,184 • Loss of intellectual property for healthcare is quite high - $17,999 Source: The Cost of a Lost Laptop, Ponemon Institute (sponsored by Intel), February 9, 2009

  16. Justifying Costs to Management Source: The Cost of a Lost Laptop, Ponemon Institute (sponsored by Intel), February 9, 2009

  17. Confidentiality Current Trustmark Security Profile Integrity Authentication Availability Border Router RADIUS Proxy Server Firewall PEAP Cisco uRPF Verizon MPLS LDAP Server Network NAT VLANs NAC Departmental VLANs S-FTP HTTPS Confidentiality Integrity Microsoft Certificate Server VPN Database Security Internet Content Filter Business Application Level Security IPsec WS-Security PPTP Application Network/ Application GlobalSCAPE FTP server Role-Based Access Control OpenPGP Edifecs EDI Translator Data Loss Protection Single-Factor Authentication Security Policy Refresher Training End User Two-Factor Authentication PKIs P-Synch End User Security Policy Refresher Training Laptop Biometrics MS WSUS PPTP McAfee Anti-Virus GFI LANGuard Patch Mgmt McAfee Anti-Spyware Host Platform VMware RAID-5/RAID-6 EMC Key Mgmt Appliance Encrypted Tape Backups McAfee Anti-Virus Device Protection Laptop Automated Backup to Network McAfee Anti-Spyware Host Platform Laptop Automated Backup to Network Hardware Security Token Door Locks CCTV SunGard Disaster Recovery Subscription levels? Device Protection Security Guards Mantrap Iron Mountain Physical CO2 Fire Suppression System Secure Paper Documents ID Badges Enterprise SANs

  18. User View of Situation

  19. Vision for What to Accomplish

  20. Key Questions • Since we are not starting from a clean slate: • How is the organization using McAfee and will the mobile security products we select be compatible with McAfee? • Utimaco SafeGuard is being used to manage laptop hard drive encryption, lock down, and auditability: • How is it being used specifically? • Are there other products that may be better choices?

  21. Phase 1 Product Selection Identifying vendor products, comparing features, developing final selection pros and cons

  22. Phase 1 – MDP Selection MDP – Gartner Magic Quadrant • McAfee • Sophos • Symantec • Check Point Software Technologies

  23. MDP Product Comparison  - meets criteria; + - exceeds criteria; ++ greatly exceeds criteria

  24. Phase 1 – DLP Selection DLP – Gartner Magic Quadrant • Symantec • McAfee • Websense • Verdasys

  25. DLP Product Comparison  - meets criteria; + - exceeds criteria; ++ greatly exceeds criteria

  26. Most Suitable Product - MDP • Winner of MDP Category – Sophos • Pros • Content-aware, integrated DLP to help decide when to enforce encryption on information being written to external devices. • Platform support is provided for Windows 2000 through 64-bit Windows 7, Mac OS X, and Linux. • Embedded system support includes TPM, TCG encrypting drives, Intel vPro and UEFI. • Smaller mobile devices to be separately supported under an MDM product include iPhone, iPad, and Android. • Cons • North American penetration and brand recognition needs to improve

  27. Most Feature-Rich Product - DLP • Winner of feature-Rich DLP Category – Verdasys • Pros • Offers strongest controls for the protection of sensitive information. • Has strong workflow and case management • Simple and easy-to-use process for creating custom dashboards and reports. • Can audit every access to (and control the movement of) files that contain sensitive data (sought after by IP firms and organizations fearing WikiLeaks-type data disclosures) • Sensitive files are encrypted when copied to mobile media and devices. • Cons • High-end controls and complexity • Priced at premium market • Limited RBAC (role-based access control) capabilities • Offers just endpoint DLP

  28. Best DLP for Trustmark • Best DLP for Trustmark – Websense • Pros • Less costly • Easier to implement • “Fast, effective security leak prevention without a lot of hassle” (Forrester) • Offers both network and endpoint DLP • Cons • Less robust solution for complex business processes

  29. Question and Answer

  30. Extra Slides NOT IN PRESENTATION

  31. Mobile Data VulnerabilitiesOriginal Scope Confidentiality and Integrity Authentication & Availability

  32. Mobile Data Vulnerabilities:Is that everything?

  33. D User View of Situation Presenting ‘as is’ and ‘to be’ situations and a vision for the future

  34. Vision for What to Accomplish

  35. Mobile Security Program Management Defining solution categories and putting the initiative within a project framework

  36. Tool Descriptions Data Loss Protection (Endpoint Protection) Mobile Device Protection (Endpoint Protection)

  37. Preparing the Users and Infrastructure • Putting it all together: • How do we select compatible products and vendors? • What will it cost to buy and implement? • How should we roll it out to the organization? • How do we justify the costs to management?

  38. Selecting Potential Products Classifications of Products # of vendors: 13 # of vendors: 25 # of vendors: 23 # of vendors: 14 Source: Gartner Group

  39. Selecting the Best Products Market Leaders or Visionaries • Data Loss Protection – DLP • Symantec • McAfee • Verdasys • Websense • RSA (EMC) • CA Technologies • Security Information Event Mgmt - SIEM • HP/ArcSight • Q1 Labs • RSA (RMC) • Symantec • NitroSecurity (McAfee) • LogLogic • Novell • Mobile Device Management - MDM • Good Technology • Sybase • AirWatch • MobileIron • Mobile Data Protection - MDP • McAfee • Sophos* • CheckPoint Software Technologies • Symantec *Trustmark uses Utimaco SafeGuard Enterprise, which was purchased by Sophos

  40. Selecting the Best Products • For everything except MDM, trend is for vendor consolidation in the marketplace, so that vendor can be “one-stop shop”. Example: • McAfee bought NitroSecurity • Sophos bought Utimaco • Symantec already has products in MDP, DLP, and SIEM categories • Selection should follow a disciplined process for evaluation examining comparative features, ease of configuration, price, and vendor support

  41. Scope of Vision

  42. Mobile Data ProtectionSecurity Features • Desired security features for a MDP product: • Central console features: • Controls client activations • Pushes data protection policies • Interfaces with the help desk • Acts as a key management facility • Generates alerts and compliance reports. • Endpoint device features: • Encryption management • Device lockouts, i.e. “Poison Pill” • Vendors • Several niche vendors, but just a few market leaders • Trustmark’s current product, Utimaco SafeGuard Enterprise, is now owned by Sophos

  43. Causes of Security Breaches

  44. The Mobile Workforce • 75% of US workers are mobile; One billion mobile workers worldwide* • 12,000 laptop were lost in US airports**; 10,000 cell phones are left in London taxis per month*** • 62% of mobile devices that were lost or stolen contained sensitive or confidential information** • 35% of organizations report that a lost or stolen mobile device caused the data breach they experienced** Sources: * IDC ** Ponemon Institute *** The Register

  45. Data Loss ProtectionSecurity Features • Desired security features for a LDP product: • Content-aware • Advanced content inspection and analysis techniques • Ability to define data policies • What data is governed? • How it can be moved outside the network to external media? • Ability take action when a policy violate is detected • Log, block, encrypt, etc. • Can also be triggered based on data quantity • Vendors • Several well-known vendors are considered market leaders

  46. Mobile Device ManagementSecurity Features • Desired security features for a MDM product: • Enforced password • Device wipe • Remote lock • Audit trail/logging • "Jailbreak" detection • Vendors: • Very crowded marketplace, but most vendors are considered niche players

  47. SEIM Compliance/Security Features • Desired compliance/security features for a SEIM product: • Security information management (SIM) — log management and compliance reporting • Security event management (SEM) — real-time monitoring and incident management for security-related events from networks, security devices, systems, and applications • Primary uses: • Compliance — log management and regulatory compliance reporting • External Threat management — real-time monitoring of user activity, data access, and application activity and incident management • Internal Threat Management - authorized user misuses of electronic health records (employee, partners, contractors). Medical record snooping, internal identity theft, internal medical identity theft • Vendors • Many vendors to choose from; healthcare specialized features may limit the field