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Nine Tough Questions Mayors Should Ask Their Geeks. For Mayors’ Technology Summit Fox School of Business, Temple University 8 October 2004 Bill Schrier, Chief Technology Officer City of Seattle, Washington [email protected] The CIO. Chief Geek, aka CIO

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nine tough questions mayors should ask their geeks

Nine Tough Questions Mayors Should Ask Their Geeks

For Mayors’ Technology Summit

Fox School of Business, Temple University

8 October 2004

Bill Schrier, Chief Technology Officer

City of Seattle, Washington

[email protected]

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

the cio
The CIO

Chief Geek, aka CIO

Chief Information Officer – The person, reporting to the CEO, who determines the overall strategicdirection and insures business contribution of the information systems function in a business.

Geek, noun, slang

a person who is extremely interested and knowledgeable about computers, electronics, technology, and gadgets; also called gearhead, propellerhead

Propeller-less

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

slide3
Wi Fi

Viruses

Internet

VoIP

Phishing

XML

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

tough questions
Tough Questions
  • Information technology must serve constituents
  • Information technology and networks:
    • an enabler of government
    • also a dependency, vulnerability
    • new threats: cyber-attacks, info theft, reputation loss
  • How do you know your IT is effective and secure?
  • Hard questions to help you - the City’s CEO – insure IT serves you and your constituents

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

1 priorities
1. Priorities

Tough question number 1: Do your geeks (technology staff) know your priorities?

  • Increasingly, technology enables every department to deliver faster, better, cheaper
  • IT works across the government – interdepartmental cooperation, interoperability
  • Technology makes your priorities “real”: 24x7 services, web, 311, community notification
  • But there is so much to do! And it is costly! How do you decide where to invest $$$ ?

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

mayor nickels priorities
Mayor Nickels’ Priorities
  • Get Seattle moving
  • Keep our neighborhoods safe
  • Jobs, opportunity for All

Greg Nickels Mayor of Seattle

  • Build strong families and healthy communities
  • Make a difference in the lives of people!

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

2 city employees
2. City Employees

Toughie #2: Are your City’s employees ready and able to secure your information?

  • Effective government depends upon information & communications
  • Employees – your greatest asset and vulnerability
  • Hiring – background checks
  • Internet, e-mail usage policies
  • Remote access, security policies, two-factor authentication
  • Security awareness – “post-it” note terror
  • Computer forensics – “personal” computers

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

3 ciso
3. CISO

Toughie #3: Do you have Chief Information Security Officer?

  • THE single “go to” official, responsible for information security policy, awareness, resources and programs
  • Advises departments on risk, issues, compliance and the law: HIPPA
  • A check on too-rapid deployment of technology – the “idea virus”
  • Need help? Call my CISO!

Kirk Bailey, CISO Seattle

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

4 it and eoc
4. IT and EOC

Toughie #4: Are your IT staff an integral part of your Emergency Operations Center?

  • Communications are critical in both daily emergencies and disasters
  • Radio, telephone, computer networks, e-mail, web, GIS (maps), applications
  • Multiple redundant communications
  • Second responders
  • WTO, Nisqually Earthquake

Public Safety Radio Tower

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

it incident command
IT Incident Command

Toughie #5: Do your geeks know and practice incident command?

  • Worms and viruses and hackers, oh my!
  • Sasser, Randex F, MyDoom
  • Cyber attacks on utilities, communications
  • Alki Vulnerability Exercise
  • TOPOFF2 Cyber-Exercise 2003

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

cyber wormslayer
Cyber Wormslayer

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

real life
Real Life

TOPOFF2 Cyber @ Washington State EOC

6-7 May 2003

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

6 message
6. Message

Toughie #6: Is IT ready to broadcast your message?

  • Website
  • Electronic mail lists, listserv’s
  • Your TV Channel, emergency messages
  • Video streaming, library
  • Broadcasting from your EOC
  • Backup website, electronic mail

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

what scares schrier
What Scares Schrier

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

7 disaster recovery
7. Disaster Recovery

Toughie #7: Do you have an IT disaster recovery plan?

  • Constituents understand an earthquake
  • But not water leaks or building fires
  • Data secured off-site
  • Backup sites and plans
  • Not just computers: phones, web, e-mail
  • All departments – business continuity

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

8 securing data
8. Securing Data

Toughie #8: It is 11PM. Do you know where your constituents’ data are?

  • Rigorous policy for new public web applications: hardening, outside review
  • Safeguarding names, social security numbers and identity theft
  • Privacy policy for your website
  • A certain county …

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

9 protect your brand
9. Protect Your Brand

Toughie #9: Can your CIO protect your City’s branding and good name?

  • Impersonating, identity theft of your City’s good name
  • Integrity and trust
  • Phishing – policy “we don’t”
  • Protecting the “.gov” domain
  • Spoofing and e-mail …

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

the bottom line
The Bottom Line

City government is about making a difference in the lives of people.

  • Information technology:
    • enables better constituent service
    • allows citizens more access to and better interaction with their government
    • but is a two edged sword
  • Hard questions, sound policies, make for effective, secure information technology

Nine Tough Questions

Bill Schrier, CTO, City of Seattle

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