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Information Systems and Small Business. M. Gordon Hunter The University of Lethbridge Visiting Professor – London South Bank University School of Management Royal Holloway University of London March 18, 2008. Agenda. Introduction Qualitative Perspective PCT and RepGrids

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information systems and small business

Information SystemsandSmall Business

M. Gordon Hunter

The University of Lethbridge

Visiting Professor – London South Bank University

School of Management

Royal Holloway

University of London

March 18, 2008

agenda
Agenda
  • Introduction
  • Qualitative Perspective
  • PCT and RepGrids
  • Narrative Inquiry
  • Small Business
  • Research Projects
  • Conclusions
introduction
Introduction
  • Canada, eh?
  • Education
  • Work Experience
  • Research Approach
    • People Emphasis
  • IS/IT
qualitative research perspective
Qualitative Research Perspective
  • Interpretive approach to research participants in their natural surroundings
  • Attempt to make sense of, or interpret, phenomena in terms of the meanings attributed by individuals
grounded theory method
Grounded Theory Method
  • The discovery of theory from data
  • A general method of continual comparative analysis
  • Generates conceptual categories from the data
    • Themes
personal construct theory kelly
Personal Construct Theory(Kelly)
  • Individuals are scientists
  • System devised by individuals in their attempt to interpret and predict interpersonal situations
repertory grids kelly
Repertory Grids(Kelly)
  • Technique to elicit and document personal construct systems
  • Elements – subjects within the domain of discourse
  • Constructs – the ways research participants differentiate elements
  • Elicitation – method of generating constructs
  • Laddering – method of exploring interpretations
excellent systems analysts
“Excellent” Systems Analysts
  • Research Objectives
    • Skills and personal characteristics
      • Better understanding
      • Possible to differentiate
    • Application of results
recruitment and retention of medical doctors
Recruitment and Retention of Medical Doctors
  • Research Objectives
    • What motivates medical doctors?
      • Motivation: the extent to which persistent effort is directed toward a goal
    • Provide input to recruitment and retention policies
research themes
Research Themes
  • Lend structure to the interview
  • Allow flexibility in discussion
  • Support grounding the interview data within the domain of the research participant
  • Reduce researcher bias
narrative inquiry
Narrative Inquiry
  • Documentation and analysis of personal accounts from a specific domain of discourse
  • Allows research participants to tell their own story
  • Contextually rich
    • Personal accounts of experiences are vividly remembered
  • Temporally bounded
    • Structured in a sequence with a beginning and an end
long interview mccracken
Long Interview(McCracken)
  • Review the literature
  • Review self in relation to research context
  • Conduct interview
    • Grand-tour
    • Planned prompts
    • Floating prompts
  • Identify emerging themes
projects employing narrative inquiry
Projects EmployingNarrative Inquiry
  • Information Systems and Small Business
  • Multi-Generation Small Business
  • Information Systems Professionals: Voluntary Turnover Decisions
  • ERP Implementation Issues
  • The Contemporary CIO: Management Experiences
small business
Small Business
  • Definition
  • Unique Aspects
    • Strategic orientation
    • Decision making
    • Resource poverty
the outcome of information systems development a case study of stakeholder interpretation
The Outcome of Information Systems Development:A Case Study of Stakeholder Interpretation
  • This project documented the development and installation of an integrated accounting system for a small business
the use of information technology by independent business
The Use of Information Technology by Independent Business
  • This project documented the approaches taken by small business in an eastern region of Canada regarding the implementation and use of information technology
  • Results
    • Dependency
    • Efficiency
research results
Research Results
  • Theme 1: Dependency
    • Internal Champion
    • External Influence
      • Competitors
      • Customers
      • Suppliers
      • Consultants
    • Little evidence of systematic assessment
research results20
Research Results
  • Theme 2: Efficiency
    • Information systems are primarily used at the transactional/operational level
    • Very little strategic use or adoption of information systems for competitive advantage
information systems in small business what s in the wind in l a
Information Systems in Small Business:What’s in the Wind in L, A?
  • This project investigated how information systems are employed by small businesses located in Lethbridge, Alberta
recommendations
Recommendations
  • Small business managers
    • Establish long-term relationship with an independent advisor
  • Consultants
    • Understand the nature, timing, and acquisition process of resources
  • Vendors
    • Make a visible commitment
    • Address functionality
  • Government
    • Pro-active facilitation
small business and information technology
Small Business and Information Technology
  • A virtual research group conducted a “worldwide” research project studying the use of information technology by small business
  • Countries
    • Australia (Victoria and Tasmania)
    • Canada (Alberta)
    • Portugal
    • South Africa
    • USA (Colorado and Rhode Island)
information systems effectiveness
Information Systems Effectiveness
  • Examined the applicability of a model of information systems effectiveness
    • Developed in Singapore
    • Replicated in Alberta
  • Results
    • Managerial and vendor support promote effective IS use
    • Singapore: same consultant – Canada: many
the extended website stages model
The Extended Website Stages Model
  • Examined an existing stages model (Rao, Metts, and Mors Monge, 2003)
    • Presence; Portals; Transactions Integration;
    • Enterprise Integration
  • 206 winery web sites in Canada
  • Introduces the concepts of Market Integration
    • Internal
    • External
conclusions research themes
Conclusions:Research Themes
  • Lend structure to the interview
  • Allow flexibility in discussion
  • Support grounding the interview data within the domain of the research participant
  • Reduce researcher bias
  • Facilitate cross-cultural qualitative research