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Utility computing for stability and growth. Henare Howard Computerworld Conference Rendezvous Hotel, Auckland 24 th June, 2008. Overview. Te Roopu Taurima O Manukau Trust The issues we faced Why we chose the utility computing model How it has helped to transform the business

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utility computing for stability and growth

Utility computing for stability and growth

Henare Howard

Computerworld Conference

Rendezvous Hotel, Auckland

24th June, 2008

overview
Overview

Te Roopu Taurima O Manukau Trust

The issues we faced

Why we chose the utility computing model

How it has helped to transform the business

The next level of transformation

te roopu taurima o manukau trust
Te Roopu Taurima O Manukau Trust

The largest kaupapa maori provider of services for intellectually disabled people in NZ

A certified and accredited Health provider

A registered charitable trust since 1999

Provide services from Kaitaia to Tokoroa and and top half of the South Island to over 150 clients or “mokopuna”

services
Services

Residential facilities for mokopuna with High and Complex needs (RIDSAS)

Residential facilities for mokopuna requiring longer term care

Vocational services, Nga Mahi o te Ra

Awhi Whanau, family support, respite services

Tikanga fundamental to the delivery of services

organisation structure
Organisation structure

Head Office in Auckland

CEO and Executive Team

Administrative services based in Auckland

Offices in Northland, Hamilton, Christchurch

Employ approx 450 full time staff

45 Residences with 180 mokopuna

and we are growing...

information services team
Information Services team
  • Team of four responsible for
    • Information and Communications Technology
    • Information and Records Management
    • Communications (Website, Marketing, PR)
    • Quality & Risk Management
    • Research & Development
    • Clinical Management
2006 business challenges
2006 – Business challenges

Branch offices in Hamilton and Northland

Employing approx 400 full time staff

Organisation growing since 2004

Newly established Executive Team

Unreliable IT infrastructure

Accreditation pending in 2007

2006 it infrastructure
2006 – IT Infrastructure

Inconsistent server and pc infrastructure

PC’s and servers near end of life

No dedicated server room or infrastructure

Non-standard and poor networks

Lack of data security

Lack of internal IT resources

Lack of Capex to fund infrastructure upgrade

it solution requirements
IT Solution Requirements
  • Had to provide
    • Robust and scalable architecture
    • Consistent hardware and software experience
    • Secure and managed networks and servers
    • Backups and disaster recovery facilities
    • Technical Support services
    • Avoid the cost of a large capital spend
reviewed three models
Reviewed three models
  • In house model
    • Environmental, resource and redundancy issues
  • Outsourced model
    • Required large capex spend and solution was inflexible
  • Utility computing model
    • No large capital outlay
    • Access to secure and latest technologies
    • Secure and managed networks and servers
    • Backups and disaster recovery facilities
2007 implementation
2007 – Implementation

New One Office networks to all sites

New pc’s and laptops at all sites

New Terminal servers with network apps

New Exchange and SQL servers

Remote access for laptop users via VPN

Wireless access points at all sites

New multifunctional printing devices

transforming the business
Transforming the business

IT far more stable and secure

Staff are more productive

Data loss minimised

Change is staff habits

Focus on strategic issues

Opened new offices Christchurch & Hamilton

2008 a platform for growth
2008 – A platform for growth

User base has grown by 66%

Deployed 20% more disk space

Deployed new server for replacement of Financials and HR systems

Plans to deploy servers for Microsoft OWA, Live Communication Server and SharePoint

Plans to open two more regional offices

Plans to virtualise more servers in the future

what our it challenges were
What our IT Challenges were

Growth

Security

Reliability

Environmental

Resource

Processes

what the utility model delivered
What the Utility model delivered

Capacity ☑

Security ☑

Managed ☑

Environmental ☑

Resource ☑

Process es ☑

ad