1. American Express solution for FLSmidth in the US • Improved Technology Support • Online booking tool solutions • Policy compliance by deployment of automated Pre-Trip Auditor tool • Automated tracking of refundable and non-refundable tickets 1 3 4 2 • Proactive Client Management • Program Management • Improved local sourcing for Air, Hotel and Car supporting your global program • Maintain Service Configuration • Onsite Team Leader Role • Hiring Process • Knowledge transfer/training • Risk Management • Trackpoint web based tool • Automated Traveler Alerts & Notification serviced by Account Manager