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  1. Cisco Support Community Expert Series Webcast:Cisco TMSXE 3.0 Installation/Troubleshooting Training Speaker Name: Tim Walker Speaker Title: TSG Escalation Engineer Date: June 26th, 2012

  2. Cisco Support Community – Expert Series Webcast • Today’s featured expert is Cisco Support Engineer Expert • Ask him questions now about Cisco TMSXE 3.0. Tim Walker TSG Escalation Engineer 2

  3. Thank You for Joining Us Today Today’s presentation will include audience polling questions We encourage you to participate!

  4. Thank You for Joining Us Today If you would like a copy of the presentation slides, click the PDF link in the chat box on the right or go to https://supportforums.cisco.com/docs/DOC-25186

  5. Polling Question 1 What is your level of experience with Outlook Resource Scheduling? • I have heard that it can be done. • I have scheduled resources through Outlook in the past. • I schedule resources through Outlook all of the time, it’s part of my normal daily operations. • What is a resource?

  6. Submit Your Questions Now! Use the Q&A panel to submit your questions. Experts will start responding those

  7. Cisco Support Community Expert Series Webcast:Cisco TMSXE 3.0 Installation and Troubleshooting Training Speaker Name: Tim Walker Speaker Title: TSG Escalation Engineer • Date: June 26th, 2012

  8. Agenda • System Overview • System Requirements • Migration process • Uninstalling Cisco TMSXE 2.2 or 2.3.x • Disabling Outlook Direct Booking • Installation/ Migration • Performing a Clean installation • Deploying the Cisco form • The Booking Process • Troubleshooting • Other Errors • References

  9. System Overview

  10. System Overview

  11. System Requirements

  12. Systems Requirements • System requirements for Cisco TMSXE3.0 • Microsoft .NET Framework 4.0 or later • Microsoft Windows Server 2008 Service Pack 2 • Microsoft Windows Server 2008 R2 Service Pack 1 • Virtual Server Support • Installing and running Cisco TMSXE on a virtual machine is supported, as long as the VM meets the recommended requirements for running Windows Server 2008 or Windows Server 2008 R2. • Migration requirements • Cisco TMSXE 3.0 supports migration from the following previous versions of Cisco TMSXE: • 2.3.1 • 2.3 • 2.2

  13. Microsoft Exchange System Requirements • Microsoft Exchange Supported versions: • Microsoft Exchange 2010 Service Pack • Microsoft Exchange 2007 Service Pack 3 • Exchange Web Services (EWS): • Must be enabled on the Exchange server. • Throttling policies For Microsoft Exchange 2010 SP1, special throttling policies must be applied. See Applying the Cisco TMSXE Throttling Policy for Exchange 2010 SP1

  14. Client Requirements • Cisco TMSXE supports booking with: • Microsoft Outlook 2007 SP2 • Microsoft Outlook 2010 • Outlook Web Access (Exchange 2007) • Outlook Web App (Exchange 2010)

  15. System Requirements

  16. Cisco TMS Requirements CTMSVersion: 13.1.2 or later Network: HTTPS (recommended) or HTTP connectivity is required from the Cisco TMSXE server to Cisco TMS. Licensing: One Cisco TelePresence Management Suite Extension for Microsoft Exchange option key per 25 endpoints integrated with Cisco TMS, usually recommended for smaller deployments. See below for detail on how system licenses are activated. ---- OR ---- One Application Integration Package option key per Cisco TMSXE installation. This option is recommended for deployments with a large number of systems to be integrated.

  17. Migration Process

  18. Supported Migration Scenarios • Three different scenarios for migrating data from Cisco TMSXE 2.3.1, 2.3, or 2.2 to Cisco TMSXE 3.0 are supported: • Both deployments are with Exchange 2007 • Original deployment uses Exchange 2007, new deployment uses Exchange 2010 • Original deployment uses Exchange 2003, new deployment uses Exchange 2010

  19. Exporting Settings from Cisco TMSXE 2.3 or 2.2 • To export your existing Cisco TMSXE configuration: • Choose the correct export application for your Exchange server; a 64-bit and a 32-bit version are available. • Place the application on a network location accessible to both the original Exchange server and the new Cisco TMSXE server. • On the original Exchange server, run the application by double-clicking it, or start it from the command line. • All settings and endpoint data except passwords will be exported to exported_cisco_tmsxe_settings.txt, which will be placed in the same folder as the application.

  20. Migration Process

  21. Uninstalling Cisco TMSXE 2.2 or 2.3.x

  22. Uninstalling Cisco TMXSE 2.2 or 2.3.x • To uninstall the product, either: • Select Uninstall from the product's Start menu group on the Exchange Server. • Use Add/Remove programs from the server's Control Panel of the server. • The program will leave its log folder, registry keys, and associated accounts in place to accommodate future installations or upgrades. • Removing remaining files and data • If an administrator wishes to remove remaining elements of the installation, the following must be deleted after uninstalling: • The Registry key at HKEY_LOCAL_MACHINE\SOFTWARE\TANDBERG\TANDBERG Management Suite Exchange Integration. Suggest searching the registry for ”C:\Program Files\TANDBERG ” this will capture all registry keys.

  23. Uninstalling Cisco TMXSE 2.2 or 2.3.x

  24. Disabling Exchange Integration Service Account Settings • This setting was used by previous versions of Cisco TMSXE, but is no longer in use. In Cisco TMS: • Go to Administrative Tools > User Administration > Users. • Search or browse to locate the service user for Cisco TMSXE. • Hover the list entry and click the dropdown arrow to display the menu. • Select Edit. • Change the setting Exchange Integration Service Account to No. • Save the change.

  25. Uninstalling Cisco TMXSE 2.2 or 2.3.x

  26. Disabling Outlook Direct Booking

  27. Disabling Outlook Direct Booking on resource mailboxes • Due to changes in the architecture and technologies of both Cisco TMSXE and Exchange, the direct booking model used with previous versions of Cisco TMSXE on Exchange 2003 and some deployments of Exchange 2007 is no longer available. • Outlook Direct Booking is incompatible with the automatic accept feature for room mailboxes in Exchange 2010 and will create conflicts if not disabled prior to migration. • Before moving the mailboxes to Exchange 2010, do the following: • Log into Outlook as the resource mailbox to be converted. • Go to Tools > Options... > Calendar Options... > Resource Scheduling... • Uncheck Automatically accept meeting requests and process cancellations. • Repeat these steps for each mailbox before proceeding to Moving mailboxes.

  28. Disabling Outlook Direct Booking on resource mailboxes

  29. Installation/ Migration

  30. Installation/ Migration

  31. Installation/ Migration

  32. Installation/ Migration

  33. Installation/ Migration

  34. Installation/ Migration

  35. Installation/ Migration

  36. Installation/ Migration

  37. Installation/ Migration

  38. Installation/ Migration

  39. Installation/ Migration

  40. Installation/ Migration

  41. Installation/ Migration

  42. Installation/ Migration

  43. Installation/ Migration The local tmsconfuser is the user which the export application recognizes as the TMSXE 3.0 user during the export process. You could also use the TMS-Service domain user here.

  44. Installation/ Migration The local tmsconfuser is the user which the export application recognizes as the TMSXE 3.0 user during the export process. You could also use the TMS-Service domain user here.

  45. Installation/ Migration The local tmsconfuser is the user which the export application recognizes as the TMSXE 3.0 user during the export process. You could also use the TMS-Service domain user here.

  46. Installation/ Migration The local tmsconfuser is the user which the export application recognizes as the TMSXE 3.0 user during the export process. You could also use the TMS-Service domain user here.

  47. Polling Question 2 How familiar are you with Cisco TelePresence Systems Scheduling? • What is TelePresence Scheduling? • I have minimal hands on with TelePresence system scheduling but is not running in my production network. • We are planning to deploy Cisco TelePresence Systems in our network environment. • I have Cisco TelePresence Systems in my network and schedule them on a daily basis.

  48. Submit Your Questions Now! Use the Q&A panel to submit your questions. Experts will start responding those

  49. Performing a Clean Installation

  50. Clean installation