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Wild Apricot Membership Management Software Table of contents Overview Trade-offs Feedback from existing customers Key Functionality Client examples Wild Apricot vs. other solutions Links for more information Overview Overview All-in-one Economical pricing

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Wild Apricot

Membership Management Software

Table of contents
  • Overview
  • Trade-offs
  • Feedback from existing customers
  • Key Functionality
  • Client examples
  • Wild Apricot vs. other solutions
  • Links for more information
  • All-in-one
  • Economical pricing
  • Centralized records
  • On-demand software
  • Ease of use
  • Administration automation
  • Online member engagement and self service
  • Data safety and security
  • Tech support
  • About the vendor
all in one
  • Replaces 7 separate systems by combining:
    • Membership management
    • Webpage editing software
    • Website hosting
    • Event calendar and registration
    • Online fundraising and payments
    • Emailing tool
    • Discussion forums
  • Can also be integrated into an existing website
economical pricing
Economical pricing
  • Flat monthly fee from $25/month (max. $200/month)
  • No other surcharges (per-transaction, per-record, per-module, per-user)
  • 10% discount for annual subscriptions
  • No long-term contracts, no cancellation fees
  • Free updates included (new features added every 2-3 months)
  • Free tech support
  • Full details online:
centralized records
Centralized records
  • Information flows automatically from website to member database to online member directory to event registration system
  • Centralized data storage shared between all components
  • Saves time spent on keeping records in sync between different functions
  • Up-to-date records are accessible online at any moment
  • Secure remote access by authorized board members, staff & volunteers
  • Can be used from home or office – only needs browser and Internet connection
on demand software
On-demand software
  • Instant availability – runs in the web browser
  • No software to install
  • No special hardware required, just an Internet connection
    • Typical time to go live: from a few days to 2-3 weeks(customizing settings, importing database records, copying content)
  • All client accounts are automatically upgraded when new releases are published
ease of use
Ease of Use
  • Designed for non-techies
  • Makes it easy to involve volunteers, board members or others
    • If they can use Microsoft Word, they can use Wild Apricot
  • Saves money on training
  • Top scores in Idealware review of 8 packages:
administration automation
Administration automation
  • Replaces time-consuming manual tasks with automated routines
    • Online application process, including approval workflow, automatic invoices and receipts for membership applications
    • Sending renewal reminders
    • Processing lapsed memberships
    • Automatically emailing event announcements and reminders
  • Puts members in charge of updating their own data and processing renewals via self-service web portal
online member engagement and self service
Online member engagement and self-service
  • Website comes with built-in tools for online member community:
    • Member directory (public or member-only)
    • Discussion forum
    • Blog
    • Email newsletter tool
  • Saves staff and volunteer time & increases member satisfaction with online instant self-service for members:
    • New applications
    • Contact information and profile updates
    • Event registrations
    • Renewals
    • Online payments
data safety and security
Data safety and security
  • Automatic daily backups ensure data safety
  • Member list, event registration, etc. can be exported into Excel at any moment
  • Vendor security team monitors security bulletins and updates servers as necessary
  • Product tested and certified on Microsoft Platform
tech support
Tech support
  • Free tech support
    • Email support
    • Online support portal
      • Response time 1 business day
    • Toll-free telephone support
  • Extensive online help database
  • User community (discussion forums)
about the vendor bonasource inc
About the vendor - Bonasource Inc.
  • Reliable vendor: est. 2001, references from Fortune 500 companies.See
  • Microsoft Gold Certified Partner (top designation)
  • Safe choice: Over 15,000 organizations signed up as of February 2009 (probably #1 by number of clients for small associations and non-profits market)
    • Regular and frequent product updates based on customer feedback - on average every 2 months. see
  • Current clientele survey results positive (details in the following sections)
trade offs and counterpoints
Trade-offs (and counterpoints)
  • Ongoing monthly subscription fee
    • Good value for what it includes (hosting, free tech support, free updates)
    • Total cost of ownership is lower than other options
    • Account can be switched to a free ad-supported plan any time, all data stays intact
  • As a packaged solution, functionality can not be customized to meet 100% of individual needs
    • Designed for associations and non-profits, so out-of-the-box covers ~75-90% and new features are added every 6-8 weeks based on user feedback
  • Built-in design templates are nice but on the simpler side
    • Unique design / look and feel requires investment in web design (offered by third parties, typical cost $1,000-$5,000)
    • New features have been added in spring 2009 to enhance out of the box design options and templates
Feedback from existing customers

Wild Apricot Client Survey

December 2008

See more:


Survey results: Would you recommend Wild Apricot?

78.8% of Wild Apricot clients give it 8, 9 or 10


Key Functionality Summary

  • Website
  • Selection of starting templates
  • Customization tools to personalize look and feel
  • Unlimited numbers of pages, pictures and documents
  • Able to integrate video, photo albums
  • Interactive pages (e.g. online member directory)
  • Event registration
  • Online event calendar
  • Customizable event registration form
  • Event registration report
  • Sends notices, reminders and confirmations automatically
  • Online fundraising
  • Donation form and online payment
  • Donor database, donations report
  • Customizable donation email receipt
  • Membership management
    • Customizable database fields
    • Automation of application workflow and renewals
    • Online payments
    • Member history, search and reports
    • Individual and corporate memberships
  • Member self-service portal
    • Online application for new members
    • Renewals
    • Update own profile
    • Event registration at special member price
    • Access member-only web pages
  • Online community tools
    • Blog
    • Discussion forum
    • Member directory
    • E-newsletters
    • Member Groups (e.g. board, committees)
website customization
Website Customization
  • Selection of starting templates
  • Range of customization capabilities (optional advanced design customization requires help from web designers)
  • Point and click interface to add interactive components like member directory, event calendar, membership application form, etc.
website content management
Website Content Management
  • Unlimited web pages, document and picture attachments
  • Easy to update web pages – no tech skills needed
website security
Website Security
  • Unlimited number of website administrators
  • Individual logins for each administrator and each member
  • Granular access control: full / website / membership / events / fundraising
membership management online payment options
Membership Management – Online Payment Options
  • Authorize.Net
  • PayPal Pro
  • Paypal Standard
  • Google Checkout
membership management
Membership Management
  • Multiple membership levels
  • Unlimited custom membership database fields
  • Automated application workflow: from online sign-up to online payment to adding a record to your member database to sending a receipt and welcome email
member self service
Member Self-Service
  • Saves staff and volunteer time by letting members use online self service:
    • Online application
    • Profile updates
    • Renewals
    • Accessing secure member-only content
    • Event registration
    • Online community participation – discussion forums and blog
automate membership renewals
Automate Membership Renewals
  • Automatically send reminders
  • Let members renew with online self-service and pay online
  • See up-to-date picture of membership at any time
online member directory
Online Member Directory
  • Point and click to add searchable member directory to your website
  • Directory is automatically updated with new member records and updates of existing records in the member database
engage members online
Engage Members Online
  • Point and click to add a blog page or a discussion forum
  • Send out email newsletters to all contacts – or a specific subset of records
  • Let members interact online to energize your community
membership administration and reporting
Membership Administration and Reporting
  • See your member database summary instantly at any time
  • Access and update member records
  • Run payments reports
  • Custom reports to analyze membership data
event management
Event Management
  • Add unlimited events to event database
  • Events automatically appear on your online calendar page
  • Past events are automatically archived
  • Send event announcements automatically
event registration
Event Registration
  • Customize each event registration form
  • Automatically send event confirmations
  • Instant online access to current list of registrations
online fundraising
Online Fundraising
  • Collection donations from your supporters on your website
  • Customize your donations form
  • Analyze your donations with integrated reporting and follow-up with your donors
wild apricot clients
Wild Apricot Clients

Over 15,000 nonprofit and association clients

  • Professional and business associations
  • Nonprofit and charitable organizations
  • Clubs


Online membership application form

Member profile page



Searchable member directory


Event calendar

Event list and registration

Event details



Customizable Donation Form

main options and examples
Main Options and examples
  • On-demand all-in-one software
    • Wild Apricot
    • MemberClicks
    • Avectra NetForum
  • Custom/customized systems
    • IRM Software
  • Collection of disparate services
    • Website content management: Regular web hosting + FrontPage/Dreamweaver
    • Event registration: EventBrite, Cvent
    • Email newsletters: Outlook, Constant Contact
    • Membership Database: Excel, Access, FileMaker
    • Blog: Typepad
    • Discussion Forums: Yahoo Groups
    • Private websites (for members/board/committees) :
    • Etc.
wild apricot vs other on demand all in one software
Wild Apricot vs. Other on-demand all-in-one software
  • Best way to compare – try out each system on your shortlist(As opposed to scripted demos)
  • In general, Wild Apricot key advantages vs. similar online systems are:
    • Easier to use
    • Lower cost and simpler pricing
    • Larger client base (which makes the vendor more reliable and also ensures ongoing development of the product)
For more information:
  • Free 30-day trial account at No credit card required, free support, including pre-sales questions
  • Video tutorials:
  • Webinars:
  • Client feedback:
  • Online help:
  • Wild Apricot on TV: