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Managing High Availability Systems with IT Monitor. Where is Powerlink Queensland ?. What is Powerlink Queensland ?. Transmission Network Service Provider (TNSP) in National Electricity Market (NEM) ISO is NEMMCO (National) Powerlink is a State government owned corporation

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slide2

Where is Powerlink Queensland ?

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

what is powerlink queensland
What is Powerlink Queensland ?

Transmission Network Service Provider (TNSP) inNational Electricity Market (NEM)

  • ISO is NEMMCO (National)
  • Powerlink is a State government owned corporation
  • Plan, Design, Build, Own and Operate assets
  • More than 700 staff - based at Virginia in Brisbane
  • AU$3 billion assets - Cairns to Gold Coast
  • Serving approx 1,700km (half) Australia’s eastern seaboard
  • 8300MW max demand
  • 29% load growth in SE Qld last 3 years
  • 6% pa load growth in Qld next 3 years
  • 40% share in South Australian TNSP - ElectraNet

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

powerlink s role
Powerlink’s Role

Our

role

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

our network management system
Our Network Management System …

Our Network Management System…

Security monitor & control Powerlink Queensland’s assets and most power stations in Queensland via one control centre

SNC Lavalin ECS – EMS

Marconi Telecomms - NMS

Operations regarded as critical infrastructure by Federal and State governments

Facilities regarded as being amongst best in Australia

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

background with osisoft
Background with OSIsoft

A few years ago, we installed a PI System to

integrate data from 3 databases…

  • EMS Historical Data Server – SCADA, Weather
  • NEMMCO Market info (ISO) – Dispatch and pre-dispatch
  • Powerlink Outage Management System

Called the Power Operations Web – POW – thisdata was made available to the whole business via a custom set of web applications.

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

slide7

Sample DASHBOARD view

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

the challenge
The challenge

Better performance and fault management of High Availability Real Time Technology.

Our existing systems rely on their own internal infrastructure to alert and report a condition. This has the inherent limitation that if the infrastructure is unavailable, no alerts can be received. Also, no historical information can be captured.

This problem is compounded by the rapid expansionof both our network and the number of systems we manage.

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

the solution it monitor
The solution - IT Monitor

Underpinned by Proven Time Series Database, which allows for rapid retrieval of event data.

IT Monitor has interfaces for just about everything:

  • SNMP
  • SNMP Traps
  • Perfmon
  • Ping
  • TCP response
  • Netflow
  • Syslog

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

it monitor
IT Monitor

There is no requirement for additional Agents to be installed.

We already had experience configuring and administering our existing PI systems.

We could lever off our knowledge of PI and the Web Visualisations we had built for POW.

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

itm tag creation
ITM Tag creation

Load appropriate MIBs

Create XML Templates

Create interfaces

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

itm tag creation12
ITM Tag creation

SNMP walk and apply template

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

itm tag creation13
ITM Tag creation

Assign and build tags

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

benefits of tag templates
Benefits of Tag Templates

By spending time on creating templates, we were able to automate our deployment processes and create all PI Tags for 60 Tru64 UNIX Servers in one day.

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

display creation
Display creation

Created custom package files to suit our technology.

These packages enabled us to:

  • assign a role and create MDB structure
  • automate Processbook display building

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

tru64 unix on alpha
Tru64 UNIX on Alpha

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

red hat linux on hp dl380
Red Hat Linux on HP DL380

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

hp ux on pa risk
HP-UX on PA Risk

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

cisco 48 port 3560
Cisco 48 port 3560

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

one off ups display
One-off UPS display

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

snmptraps display
SNMPTraps display

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

syslog display
Syslog display

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

navigation network overview
Navigation - network overview

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

navigation network segments
Navigation – network segments

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

navigation device overview
Navigation – device overview

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

web visualisation
Web visualisation
  • Allows remote visibility
  • Levered off existing web development from POW
  • Derived wrapper libraries to create equipment relationships:
      • Module database records
      • Ping tags
      • Syslog tags
      • TCP response tags
      • Web page type templates
  • Standardised displays based on Processbook

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

web visualisation tru64 unix on alpha
Web visualisation - Tru64 UNIX on Alpha

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

web visualisation windows 2003 server on hp dl380
Web visualisation – Windows 2003 server on HP DL380

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

alerts implementation
Alerts implementation

Main driver of IT Monitor was to get reliable automated alerting.

Portal combines RT Alerts, IT Monitor web displays, on-call roster, diary and activity logs.

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

alerts implementation portal
Alerts implementation - portal

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

alerts implementation31

RT Alerts

Sends alert

E-mail parser

Sends SMS/E-mail

NMS Portal

Logs Alert and relevant Tag information

Alerts implementation

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

alerts implementation32
Alerts implementation
  • Portal only sends to active on call person.
  • It does this by interfacing to the roster held on the portal
  • It also logs the alert along with any relevant tag information such as –
      • Threshold exceeded
      • Current value
      • Device name
      • Time stamp

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

alerts implementation33

RT Alerts

Sends alert

E-mail parser

NMS Portal

Support staff

Log of Acknowledge Alert + add Comment

Alerts implementation

Sends SMS/E-mail

Logs Alert

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

alerts implementation34
Alerts implementation

At this stage, the on-call person acknowledges the alert which also gets logged in the Portal along with an optional comment.

If the alert is not acknowledged within a specified time, the Portal will escalate the alert to the next level support staff member.

If no acknowledgement is received at this stage, ALL support staff will receive the alert.

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

alerts implementation35

RT Alerts

Sends alert

E-mail parser

NMS Portal

NMS Portal

Support staff

Log Fix + Comments

Alerts implementation

Sends SMS/E-mail

Logs Alert

Log of Acknowledge Alert + add Comments

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

recap of process
Recap of process

Any alert generated is logged.

Only sends alert to active on-call person.

The on-call person acknowledges the alert via the portal and adds comments if needed.

The on-call person logs the fix via the portal as well as any other relevant information.

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

benefits
Benefits

Automated alerting via IT Monitor and RT alerts

Logging of faults for reporting

Logging of fixes to aid in future fault resolution

Alerting and fault information

Available via mobile devices – eg. Phone/PDA

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

what next
What next?

Increased automated alerting by RT Alerts to include EMS PI Historian

Re-design and enhancement of Portal

Further expansion of network devices monitored by IT Monitor

All devices out to sub-station local control facility by June 2007

Integration with IEC 61850 compatible devices.

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.

any questions
Any questions?

Copyright © 2007 OSIsoft, Inc. Company Confidential. All rights reserved.