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Cisco IOS IP Service Level Agreements An Overview Assuring the Delivery of IP Services & Applications. Internet Technologies Division November 2004. Cisco IOS IP Service Level Agreements Presentation Agenda. Introduction Cisco IOS IP SLAs Overview Business Drivers Benefits

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cisco ios ip service level agreements an overview assuring the delivery of ip services applications

Cisco IOS IP Service Level AgreementsAn OverviewAssuring the Delivery of IP Services & Applications

Internet Technologies Division

November 2004

cisco ios ip service level agreements presentation agenda
Cisco IOS IP Service Level Agreements Presentation Agenda
  • Introduction
  • Cisco IOS IP SLAs Overview
    • Business Drivers
    • Benefits
  • Cisco IOS IP Service Level Agreements (SLAs) for VoIP
  • Cisco IOS IP SLAs for IP/MPLS
  • Partners & Roadmap
vpns with ios based managed services

Branch Office

VPNs with IOS-based Managed Services

Security

With Cisco IOS Firewall & Intrusion Prevention System

Routing

With Cisco Enhanced Interior Gateway Routing Protocol

Management

With Cisco IP SLAs

Corporate Intranet

Local or Direct

Dial ISP

SP

Converged IP/MPLS Network

PE

MPLS to IPsec/PE

Remote Users/ Telecommuters

Head Office

VPN B

Provider

Networks

Internet

PE

Cable/DSL/ISDN ISP

Business Partner

Remote Access

Corporate Extranet

slas for ip mpls networks
SLAs for IP/MPLS Networks
  • Cisco IOS IP SLAs’ operations measure per VPN
  • Allows measurements from a PE to CE routers

Cisco Exclusive

SP Converged IP/MPLS Network

P Router

Measure Either CE–PE or CE–CE Links

CRS-1

Enterprise

Site 2

Enterprise

Site 1

Measure Either CE–PE or CE–CE or

PE-PE Links

Service Provider: Improved and flexible SLA management

Enterprises: Access to comprehensive SLA reports

© 2003, Cisco Systems, Inc. All rights reserved.

cisco ios ip service level agreement a new direction

Enterprise Premise Edge

Service Provider Aggregation Edge

Service Provider Core

Access

Enterprise Backbone

Cisco IOS IP Service Level Agreement:A New Direction
  • Cisco solution that assures IP service levels, proactively verifies network operation, and accurately measures network performance
    • Comprehensive hardware support
    • Committed Cisco partner support
    • Cisco IOS Software, the world’s leading network infrastructure software

Enterprise and Small Medium Business

Service Providers

Understand Network

Performance &

Ease Deployment

Verify Service Levels

Verify Outsourced SLAs

Measure and provide

SLAs

Cisco IOS Software

cisco ios ip slas understanding ip service levels
Cisco IOS IP SLAsUnderstanding IP Service Levels
  • Optimize IP business applications and services
    • Voice over IP, Video, and VPN
  • Reduce total cost of ownership
  • End to end service level measurements
the need for ip based service levels
The Need for IP-Based Service Levels

1 2003 Infonetics Research Study “Cost of Enterprise Downtime”

www.infonetics.com/services/green.shtml?2004/service.provider.and.user.plans.shtml

2 2003 Network World Application Performance Market Study

www.nwfusion.com

3 Forrester Research

www.forrester.com

cisco ios ip slas benefits

Measurements and Metrics

Continuous

Predictable Reliable

Automated Intelligence

Proactive

Cisco IOS IP SLAs Benefits
cisco ios ip slas life cycle

Assureapplication

and service deployment

Cisco IOS IP SLAs Life Cycle

Understand network performance baseline Confidence to deploy

new IP services

and applications

Baseline network

performanceVerify network readiness for new services with Cisco IOS IP SLA capabilities.

2

1

  • Quantify results
  • Reduce deployment time
  • Prove service and application differentiation
  • Verify service levels
  • Reduce network down time
  • Manage demand for the network

Fine tune and optimize

Ongoing measurements to understand behavior

with proactive notification

3

4

cisco ios ip slas advantages
Cisco IOS IP SLAs Advantages
  • VPN
  • SLAs are essential to VPN services
  • Quality of Service (QoS)-based measurements
  • Revenue for differentiated services
  • Brings IP service customer confidence
  • VoIP
  • Demonstrate how VoIP is working
  • Deploy with confidence
  • Enhanced customer satisfaction
  • Metrics useful for trouble shooting & and reducing down time
  • Business Applications
  • Assure delivery with network performance
  • Meet business objectives with guaranteed service levels
  • Assure network quality of service
  • Reduce downtime

Key Services Benefit from Cisco IOS IP SLA

I

II

III

slide11

Comprehensive Hardware Support

Enterprise & Aggregation/Edge

Core

Cisco IOS Software Release 12.2S

Cisco 12000 Series

Cisco Catalyst 6500; Cisco 7600 Series

Cisco 10000Series

Cisco 4500Series

Cisco 7300Series

Cisco 7200 Series

Access

Cisco IOS Software Releases 12.3T and 12.4

Cisco 2900, 3550, & 3750 Series

Cisco 7200 & 7300 Series

Cisco 2600Series

Cisco 3700Series

Cisco 1700Series

Cisco 800Series

cisco ios ip slas uses and metrics
Cisco IOS IP SLAs Uses and Metrics

* Currently available

**Limited availability in 9/04; complete in CY’05

ip sla for voice over ip
IP SLA for Voice over IP
  • VoIP may be difficult to deploy when the network behavior is not well understood
    • Cisco IOS IP SLAs will verify network readiness and QoS
    • Measure critical performance for VoIP deployment
    • Real time warning of network performance degradation
    • IP SLA is universally available across Cisco IOS Software routers

Standard jitter, Packet loss,

latency

measurements

Voice quality

score

measurements

Call setup

measurements

Hardware-based

VoIP

measurements

slide15

A

IP SLA WAN Measurements

A

IP SLA End to End Measurements

Cisco IOS IP SLAs for VoIP

  • Voice quality measurements between any two network points on any path
  • Continuous, reliable, predictable performance monitoring
  • Cisco IOS IP SLAs thresholds and hop-by-hop details isolate problems

IP SLA Network to Server Measurements

PSTN

IP

WAN

Branch

Headquarters

cisco ios ip slas voip roadmap
Cisco IOS IP SLAs VoIP Roadmap

November 2003, Release 12.3(4)T

VoIP Codec Simulations using Cisco IOS IP SLA active monitoring

Voice Quality Scoring

March 2003, Release 12.3(7)T

New Threshold traps, one-way packet loss, jitter, latency and MOS

cisco ios ip slas example united states service provider
Cisco IOS IP SLAs ExampleUnited States, Service Provider
  • Jitter: telephony and multi-media conferencing
  • Packet Loss: telephony, multi-media conferencing, streaming media, low latency data
  • Delay: telephony, multi-media conferencing, streaming media
vpn slas and performance measurement
VPN SLAs and Performance Measurement
  • Cisco IOS Software is an MPLS leader
  • How can SLAs be measured with a specific VPN?
    • Cisco IOS IP SLA operations are vrf-aware and measure an SLA per VPN
    • Allows measurements from a PE or multi-vrf CE router

10.10.10.1

10.11.10.1

(PE)

10.12.10.1

CEs with VRFs Red, Blue and Yellow.

slide21

Cisco IOS IP SLAs Partners

THIRD PARTY PRODUCTS

references
References
  • Cisco IOS IP SLAs
    • www.cisco.com/go/ipsla
slide23

Cisco IOS IP SLA, Technical, 9/04

© 2004 Cisco Systems, Inc. All rights reserved.

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