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10 years of mobile evolution

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  1. 10 years of mobile evolution Anders Heick CTO, HandStep ah@handstep.com 21-04-2009

  2. Contents • The Mobile Market • About HandStep • The mobile evolution • 10 years – so what? • Challenges • Mobile Applications Today • Looking ahead • Advices

  3. The market • 27 % of European enterprises has more than 1,000 mobile workers (Gartner, November 2008) • Strategy, architecture and device management are the most important issues for companies (Gartner, November 2008) • 40 % of Danish companies plan to increase investments in mobility in 2009 (IDC, September 2008) • Nine out of ten Danish companies believe mobile solutions will increase business benefits (HiQ, September 2008)

  4. About HandStep

  5. HandStep in brief Founded in 2001 History Leading provider of mobile software solutions for public sector and private enterprises Position User-friendly and simple mobile software solutions for Windows Mobile Devices Focus Nominated Entrepreneur of the Year by Ernst & Young (2008) Received ‘Børsen Gazelle’ Award for four years (2004-2007) Growth Solutions are used by more than 50,000 users across 20 countries Volume Awarded ‘Best in Class’ by Microsoft and Sybase iAnywhere Dominance

  6. Our business model Business solutions Solutions Business Critical Applications Bespoke solutions Standard products .NET Integration (MS, SAP…) • Infrastructure • Device Management • Deployment • Managed services • Strategic partner: • 12 certified employees • 3 partner awards Strategic partner: Beta test and development of new products ’Best in class’

  7. Our approach 8. Evaluation and future development • Business objectives 7. Support 2. Strategy Business process 3. Application development 6. Education 5. Infrastructure 4. Implementation

  8. Our solutions • Solutions for public transport 50% of all public commuters in Denmark are affected by HandStep’s mobile solutions • Sales solutions More than 25,000 customers across nine countries are serviced with a sales solution from HandStep • VITAE Handheld Mobile care solution for more than 7,000 users • Labka IIPDALaboratory solution, handling 6,000 blood samples per day! • Infrastructure Design and implementation of the largest mobile infrastructure solution in the Nordics with more than 15,000 mobile users • TaskManagerMore than 900 users register time and materials with TaskManager on a daily basis

  9. Enterprise customers

  10. Århus Kommune Brøndby Kommune Public sector Customers in public sector

  11. The mobile evolution

  12. The challenges 10 years ago • Bleeding edge technology • Immature hardware, software and tools • No really working synchronization technologies • Very few hardware vendors / low device availability • Loss of all data when battery died • Limited hardware features and 3rd party devices • Scanners, RFID, Cameras, GPS, GSM modem, low performing CPUs, very limited memory, Bluetooth anarchy, no built-in GSM/GPRS/Phone • First generation OS • High cost for wireless data transport • Low (advanced) device penetration to end-users • Lack of enterprise readiness • Lots of security concerns

  13. The challenges today • Still new technology • Mature hardware, software and tools • Working synchronization technologies – but still not perfect • Lots of hardware vendors / high device availability • No loss of data when battery dies but… • A lot of hardware features and 3rd party devices • Drains the battery even faster…  • First generation OS – new players: iPhone, Android • Medium cost for wireless data transport • High device penetration to end-users – but a scattered consumer market • Lack of enterprise readiness – for some new players • Still some security concerns • The Danish multimedia tax

  14. The mobile evolution... “The definition of insanity is doing the same thing over and over and expecting different results.” - Benjamin Franklin

  15. Mobile trends • Strategic enterprise enablement • Primary focus: • Mobilising multiple business processes • Deployment to multiple business groups • Re-invent/re-engineer business processes • Stakeholders: • C-level, IT, LOB • Project enablement • Primary focus: • Field sales • Field force • Legacy applications • Stakeholders: • IT, LOB • Mobilize PIM & e-mail • Primary focus: • Key infrastructure • Stakeholders: • IT

  16. Identifying potential Look for • Groups of mobileco-workers • Employeesperformingtasks in the field • Large (central) administrative tasks • Sales process – knowledge in the field? • Competencygaps • Manuals and guidelines • Recruitmentchallenges • Areaswithstronggrowth • Use of paper and forms • Phonecalls and bills • Intensive emailcommunication • Data entry • Employeechurn • Deviations / customercomplains • Lost orders • Delivery time • Error rates • Time usedontransportation • Waiting time • Communication flow and stops A strategy workshop can help you identifying your potential!

  17. Mobile applications today- architecture challenges and customer demands

  18. Standard Mobile Infrastructure DMZ Intranet Internet Device Management Client Device Management Server Mail Systems PIM Sync LOB Applications Secure Tunnel Data Sync Mobile Database ERP & CRMSystems Databases Internal Services External Services

  19. Challenges when building mobile solutions • Our customers are very diverse • Different requirements for every customer • Functionality, documentation, validation, test, user interface, backend, etc. • Backend-systems • Axapta, Navision, C5, XAL, SAP, CRM-systems, Oracle, SQL Server, Sybase, Scala… • The technology is still young and volatile • Hardware changes every 6-12 months • Choosing the right data synchronization technology • Size of data, filtering, near real-time or not, conflict handling, seamless online vs. offline • Customer maturity

  20. Challenges when building mobile solutions • Primary customer challenges • The customer’s lack of knowledge about own business processes • Integration to multiple systems • Typically the biggest challenge for a customer • Availability of knowledgeable backend resources? • Limited knowledge about cross organizational business processes and data • Corporate security – choosing the right device • Windows Mobile, Android, Symbian, iPhone, Tablet • More challenges • Changing requirements • Agile vs. waterfall project model • Usability • Lack of functionality/features • Performance

  21. HandStep Mobile Framework • HMF • Tried and tested • components • Optimised development • process • Short delivery time • Higher RoI

  22. HandStep Mobile Framework Internaltest Pilot test Go-live

  23. Application and Synchronization Architecture • Web Services? • Enterprise Message Bus? • .NET Sync Services? • SQL Server Merge Replication? • Sybase MobiLink? • SOA? • Direct Data Access? • REST? • And many, many more… • JDI KISS! • Is the online/offline application architecture still an issue?

  24. Business Continuity

  25. Mobile service solution Mobile service solution for ticket checkers 650 users in Denmark and Sweden Passenger count CPS verification Quality control Coordination Time management Phase 1: Introduction of mobile workers Phase 2: Work planning Phase 3: Quality control Device Management: Afaria

  26. Connection Lost...?

  27. Deviation reports

  28. Managing the mobile infrastructure

  29. Post Danmark Largest mobility solution in the Nordics Mobile infrastructure Solution for 15,000 postal workers Real-time route planning Registration of mailbox pick-ups Electronic payment Scanning parcels PIM – Calendar, email, contacts Device Management tool - Afaria Result: 15,000 mobile postal workers Only two administrators 2,000 sessions per hour <5 errors per day 135 units implemented per working day • Largest Afaria solution in the Nordics • Supports different mobile standards: • Windows Mobile Standard devices (SmartPhones) • Windows Mobile Professional devices (Pocket PCs) • Windows CE devices (wall terminals with barcode readers)

  30. Application deployment made easy...

  31. Looking ahead • Changes in infrastructure and services • Cloud Services, Hosted Device Management, fully out-sourced DLM (Device Lifecycle Management) • More advanced devices • Companies will see mobility as a key business driver • Mobile strategy and mobile architecture will be corporate decisions • Managed diversity will be a common scenario

  32. Advices on building mobile business • Decide upon one or two corporate platforms • But be sure that the platform is manageable • Let LOB own the business applications / projects • But the IT-department should help in planning • Address security and device management at the start of the project • A corporate IT-project • Dedicated ownership, support, monitoring and change management is key to success • Spot business problems and act BEFORE they become critical! • Plan for changes…! • "Plans are nothing, but planning is everything", Eisenhower

  33. Anders Heick ah@handstep.com Bregnerødvej 139DK-3460 Birkerød +45 30 38 90 00www.handstep.com Questions?