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10 years of mobile evolution. Anders Heick CTO, HandStep ah@handstep.com 21-04-2009. Contents. The Mobile Market About HandStep The mobile evolution 10 years – so what? Challenges Mobile Applications Today Looking ahead Advices. The market.

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10 years of mobile evolution

10 years of mobile evolution

Anders Heick

CTO, HandStep





  • The Mobile Market
  • About HandStep
  • The mobile evolution
    • 10 years – so what?
  • Challenges
  • Mobile Applications Today
  • Looking ahead
  • Advices

The market

  • 27 % of European enterprises has more than 1,000 mobile workers (Gartner, November 2008)
  • Strategy, architecture and device management are the most important issues for companies (Gartner, November 2008)
  • 40 % of Danish companies plan to increase investments in mobility in 2009 (IDC, September 2008)
  • Nine out of ten Danish companies believe mobile solutions will increase business benefits (HiQ, September 2008)

HandStep in brief

Founded in 2001


Leading provider of mobile software solutions for

public sector and private enterprises


User-friendly and simple mobile software solutions for

Windows Mobile Devices


Nominated Entrepreneur of the Year by Ernst & Young (2008)

Received ‘Børsen Gazelle’ Award for four years (2004-2007)


Solutions are used by more than 50,000 users across

20 countries


Awarded ‘Best in Class’ by Microsoft and Sybase iAnywhere


our business model
Our business model

Business solutions


Business Critical Applications

Bespoke solutions

Standard products


Integration (MS, SAP…)

  • Infrastructure
  • Device Management
  • Deployment
  • Managed services
  • Strategic partner:
  • 12 certified employees
  • 3 partner awards

Strategic partner:

Beta test and development of

new products

’Best in class’

our approach
Our approach

8. Evaluation and

future development

  • Business objectives

7. Support

2. Strategy

Business process

3. Application


6. Education

5. Infrastructure

4. Implementation

our solutions
Our solutions
  • Solutions for public transport

50% of all public commuters in Denmark are affected by HandStep’s mobile solutions

  • Sales solutions

More than 25,000 customers across nine countries are serviced with a sales solution from HandStep

  • VITAE Handheld

Mobile care solution for more than 7,000 users

  • Labka IIPDALaboratory solution, handling 6,000 blood samples per day!
  • Infrastructure

Design and implementation of the largest mobile infrastructure solution in the Nordics with more than 15,000 mobile users

  • TaskManagerMore than 900 users register time and materials with TaskManager on a daily basis



Brøndby Kommune

Public sector

Customers in public sector

the challenges 10 years ago
The challenges 10 years ago
  • Bleeding edge technology
  • Immature hardware, software and tools
  • No really working synchronization technologies
  • Very few hardware vendors / low device availability
  • Loss of all data when battery died
  • Limited hardware features and 3rd party devices
    • Scanners, RFID, Cameras, GPS, GSM modem, low performing CPUs, very limited memory, Bluetooth anarchy, no built-in GSM/GPRS/Phone
  • First generation OS
  • High cost for wireless data transport
  • Low (advanced) device penetration to end-users
  • Lack of enterprise readiness
  • Lots of security concerns
the challenges today
The challenges today
  • Still new technology
  • Mature hardware, software and tools
  • Working synchronization technologies – but still not perfect
  • Lots of hardware vendors / high device availability
  • No loss of data when battery dies but…
  • A lot of hardware features and 3rd party devices
    • Drains the battery even faster… 
  • First generation OS – new players: iPhone, Android
  • Medium cost for wireless data transport
  • High device penetration to end-users – but a scattered consumer market
  • Lack of enterprise readiness – for some new players
  • Still some security concerns
  • The Danish multimedia tax
the mobile evolution1
The mobile evolution...

“The definition of insanity is doing the same thing over and

over and expecting different results.” - Benjamin Franklin

mobile trends
Mobile trends
  • Strategic enterprise enablement
  • Primary focus:
  • Mobilising multiple business processes
  • Deployment to multiple business groups
  • Re-invent/re-engineer business processes
  • Stakeholders:
  • C-level, IT, LOB
  • Project enablement
  • Primary focus:
  • Field sales
  • Field force
  • Legacy applications
  • Stakeholders:
  • IT, LOB
  • Mobilize PIM & e-mail
  • Primary focus:
  • Key infrastructure
  • Stakeholders:
  • IT
identifying potential
Identifying potential

Look for

  • Groups of mobileco-workers
  • Employeesperformingtasks in the field
  • Large (central) administrative tasks
  • Sales process – knowledge in the field?
  • Competencygaps
  • Manuals and guidelines
  • Recruitmentchallenges
  • Areaswithstronggrowth
  • Use of paper and forms
  • Phonecalls and bills
  • Intensive emailcommunication
  • Data entry
  • Employeechurn
  • Deviations / customercomplains
  • Lost orders
  • Delivery time
  • Error rates
  • Time usedontransportation
  • Waiting time
  • Communication flow and stops

A strategy workshop can help you identifying your potential!

standard mobile infrastructure
Standard Mobile Infrastructure




Device Management


Device Management


Mail Systems

PIM Sync

LOB Applications



Data Sync



ERP & CRMSystems


Internal Services

External Services

challenges when building mobile solutions
Challenges when building mobile solutions
  • Our customers are very diverse
  • Different requirements for every customer
    • Functionality, documentation, validation, test, user interface, backend, etc.
  • Backend-systems
    • Axapta, Navision, C5, XAL, SAP, CRM-systems, Oracle, SQL Server, Sybase, Scala…
  • The technology is still young and volatile
  • Hardware changes every 6-12 months
  • Choosing the right data synchronization technology
    • Size of data, filtering, near real-time or not, conflict handling, seamless online vs. offline
  • Customer maturity
challenges when building mobile solutions1
Challenges when building mobile solutions
  • Primary customer challenges
    • The customer’s lack of knowledge about own business processes
    • Integration to multiple systems
      • Typically the biggest challenge for a customer
      • Availability of knowledgeable backend resources?
      • Limited knowledge about cross organizational business processes and data
    • Corporate security – choosing the right device
      • Windows Mobile, Android, Symbian, iPhone, Tablet
  • More challenges
    • Changing requirements
      • Agile vs. waterfall project model
    • Usability
    • Lack of functionality/features
    • Performance

HandStep Mobile Framework

  • HMF
  • Tried and tested
  • components
  • Optimised development
  • process
  • Short delivery time
  • Higher RoI

HandStep Mobile Framework


Pilot test


application and synchronization architecture
Application and Synchronization Architecture
  • Web Services?
  • Enterprise Message Bus?
  • .NET Sync Services?
  • SQL Server Merge Replication?
  • Sybase MobiLink?
  • SOA?
  • Direct Data Access?
  • REST?
  • And many, many more…
  • Is the online/offline application architecture still an issue?
mobile service solution
Mobile service solution

Mobile service solution for ticket checkers

650 users in Denmark and Sweden

Passenger count

CPS verification

Quality control


Time management

Phase 1: Introduction of mobile workers

Phase 2: Work planning

Phase 3: Quality control

Device Management: Afaria

post danmark
Post Danmark

Largest mobility solution in the Nordics

Mobile infrastructure

Solution for 15,000 postal workers

Real-time route planning

Registration of mailbox pick-ups

Electronic payment

Scanning parcels

PIM – Calendar, email, contacts

Device Management tool - Afaria


15,000 mobile postal workers

Only two administrators

2,000 sessions per hour

<5 errors per day

135 units implemented per working day

  • Largest Afaria solution in the Nordics
  • Supports different mobile standards:
  • Windows Mobile Standard devices (SmartPhones)
  • Windows Mobile Professional devices (Pocket PCs)
  • Windows CE devices (wall terminals with barcode readers)
looking ahead
Looking ahead
  • Changes in infrastructure and services
    • Cloud Services, Hosted Device Management, fully out-sourced DLM (Device Lifecycle Management)
  • More advanced devices
  • Companies will see mobility as a key business driver
  • Mobile strategy and mobile architecture will be corporate decisions
  • Managed diversity will be a common scenario
advices on building mobile business
Advices on building mobile business
  • Decide upon one or two corporate platforms
    • But be sure that the platform is manageable
  • Let LOB own the business applications / projects
    • But the IT-department should help in planning
  • Address security and device management at the start of the project
    • A corporate IT-project
  • Dedicated ownership, support, monitoring and change management is key to success
    • Spot business problems and act BEFORE they become critical!
  • Plan for changes…!
    • "Plans are nothing, but planning is everything", Eisenhower

Anders Heick


Bregnerødvej 139DK-3460 Birkerød +45 30 38 90 00www.handstep.com