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Request For Enhancements. What is the IBM RFE Community?. A partnership to provide transparency in product support A community of IBM and IBM Customers to interact and collaborate on Requests for Enhancements (RFEs) in IBM products

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Request For Enhancements


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    Presentation Transcript
    1. Request For Enhancements

    2. What is the IBM RFE Community? A partnership to provide transparency in product support • A community of IBM and IBM Customers to interact and collaborate on Requests for Enhancements (RFEs) in IBM products • Strategic replacement for the IBM Internal only FITS MO database, process and tooling • Hosted on the IBM developerWorks website

    3. Community response RFE lifecycle response IBM Triage How it works Community submits an RFE • Breaks down barriers between client & product engineers • Empowers clients to influence product direction • Provides engineering with first-hand understanding of the enhancement request • Enables the community to vote and define what's most important to them • Fosters collaboration with users commenting on RFEs submitted by others IBM triages RFE • Provides a mechanism for interaction between IBM and the community to ensure proper understanding of the enhancement requested. • Ensures consistent closed loop communication to clients across products Community receives IBM response • Drives client satisfaction as clients see the direct results of their requests

    4. The RFE community is open to everybody E N G A G E • Create RFEs C O L L A B O R A T E / I N T E R A C T • Public & private RFEs • Vote on RFEs • Watch RFEs • Comment on RFEs • Attachments on RFEs • Start / Join a group to discuss RFEs • Search for RFEs • View RFEs N O T I F Y • Email this RFE • Watchlist email notifications • RSS feeds

    5. IBM Worklight now in RFE • You can now raise and track requirements using the new IBM RFE system for IBM Worklight • See all brands RFE’s here : https://www.ibm.com/developerworks/rfe/ • All new requirements need to be opened via this RFE Community, and not via your IBM account rep/FITS MO database

    6. Thank you