911 Dispatch Centers: How to Select the Best Furniture and Equipment

1. 911 dispatch workers show a lot of competence when it comes to handling emergencies and saving lives. They spend hours at their workstations waiting and responding to these emergencies. Therefore, it is only fair that their workstations are comfortable and welcoming. Although change can be challenging, introducing modern and technologically advanced furniture and equipment improves overall health, maintains posture, and makes work enjoyable. There’s one vital thing that you should note; the console is the main piece of furniture in a 911 dispatch center. Most, if not all the equipment, is attached to the console. Therefore, to find and purchase the best furniture and equipment, you need to buy a reliable dispatch console. Here’s how.

2. 1.Interact with an experienced manufacturer The only way you can ensure your dispatch furniture is of the highest quality is by dealing with a reputable dispatch furniture manufacturer. An experienced manufacturer will understand your vision, help you develop practical ideas, and facilitate your console furniture and equipment installation. Apart from helping you with the design and installation, reputable companies, such as Americon, will still dispatch their staff to your center for maintenance and repairs. 2.Consider the ergonomics As mentioned before, 911 dispatch workers spend hours seated at their workstations. That can affect their back, eyesight, or general health. Therefore, the dispatch equipment you choose needs to maintain their health. It would be impactful if the furniture height were adjustable for the monitor, work surface, and seat depth. The workers should be able to move around and place their knees and feet comfortably under the table. 3.Durability is vital Consoles and the console furniture and equipment can cost you an arm and a leg. Therefore, replacing them every few months can be costly. Furthermore, most dispatch centers operate 24/7, as the employees work in shifts. That means you need to invest in furniture that can withstand 24/7 workflow and protect your equipment. A good console fitted with PSAP technology can last up to ten years if it is well-maintained. Remember, a reliable dispatch furniture manufacturer will guide you to the right equipment. 4.Consider the needs of your dispatch center What does this mean? Well, every department in a 911 dispatch center is different. Some deal with surveillance, others handle emergency calls, and some take administrative work. Therefore, furniture and equipment that is functional in

3. one work zone may not apply to the next. You can figure out which furniture and equipment will be applicable for each work zone. For example, the flip screen furniture from Americon works well in conference rooms and surveillance, and their Omni-series furniture might work well in the dispatch center's administrative areas. It would help if you did an inventory of the entire center before purchasing furniture. Finally, the console furniture and equipment you purchase should be easy to integrate into your system. Technology is a significant part of any dispatch center. From calls, text, video, and VoIP, everything should align together. Additionally, the dispatch furniture manufacturer should prove to you that the furniture adapts to modern technology. To sigh out, check out more console furniture and equipment ideas on the Americon website.