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Analysis of 2-1-1 for Health and Human Services Organizations: Using the Hatch 5-Circle Model

This analysis explores how the 2-1-1 service provides information and referrals in the US and Canada, covering basic needs, health resources, employment supports, and more. Utilizing Mary Jo Hatch's 5-Circle Model, the study examines 2-1-1 in terms of social structure, culture, technology, physical aspects, and the environment it operates in. The text delves into implementing changes, offering cancer assessments, disaster relief, and connecting individuals in need with essential services. The functioning of 2-1-1 across different states, the impact of natural disasters, and the influence of programs like Obamacare underline the significance of this crucial service.

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Analysis of 2-1-1 for Health and Human Services Organizations: Using the Hatch 5-Circle Model

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  1. Analysis of 2-1-1 Western Washington University HSP 402 – Organizational Systems Brittney Sims

  2. What is 2-1-1? • 2-1-1 is the abbreviated telephone number that is reserved for the United States and Canada ; where it is used to provide information, and referrals to health , and human services organizations.

  3. Examples of Services 2-1-1 offer Access • Basic Human Needs • Physical and Mental Health Resources • Employment Supports • Support for Older Individuals • Individuals with disabilities • Support for Children/Youth/Families • Volunteer Opportunities • Disaster Relief/Help • Donation

  4. Analysis of 211 Using Hatch 5-Circle Model • Mary Jo Hatches 5-Circle Model breaks down an organization into 5 dimensions • Social Structure • Culture • Technology • Physical • Environment

  5. 2-1-1 & Its Social Structure

  6. Culture: This is how 2-1-1 relates to everyone

  7. Technology – How can 2-1-1 Implement Change? • Example of how 2-1-1 can implement change is: • When caller utilizes service, user can also be screened for cancer assessment • This is effective for change because is can : • Give callers resources and referrals for health care/Preventative care • Make callers aware of options/education on cancer • Early Detection

  8. Physical Dimension of 2-1-1 • 2-1-1 offers coverage in all 50 states and Canada • Some states and counties do have more or referral service stations; which is dependent upon the amount of resources in that area, the need for resources, and population • More referral services would have a need for more staffing and volunteers to run each facility

  9. Environment Functioning of 2-1-1 • The environment plays a huge role in 2-1-1 because changes in the economy increase or decrease call volume for human needs • Natural Disasters utilize 2-1-1 to connect survivors to shelters, and food • Also, people connect to 2-1-1 when wanting to help those in need when disasters hit • An example of how 2-1-1 is influenced by environment: • OBAMACARE • Since everyone will be required to obtain affordable healthcare; new holders will need to connect with resources, referrals to learn about healthcare plans, get seen by doctors or specialists

  10. 2-1-1 is…..

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