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Collaborative Services Delivery A Customer-Centric Approach to Ensuring Business Solutions Implementation Success. OpsManage’11 NA Marc Vermette 11/08/11. Agenda. Towards Operational Excellence Business Optimization Challenges What are customer expecting from Vendors/Partners (Services)

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slide2

Collaborative Services DeliveryA Customer-Centric Approach to Ensuring Business Solutions Implementation Success

OpsManage’11 NA

Marc Vermette

11/08/11

Invensys proprietary & confidential

agenda
Agenda
  • Towards Operational Excellence
    • Business Optimization Challenges
    • What are customer expecting from Vendors/Partners (Services)
    • New Approach to Services Delivery
    • Collaborative Services Delivery (CSD)
    • Collaborative Project Methodology
    • Project Management Platform

Operational

Excellence

Level 3

(Multi-plant/Multi-site)

Environment

And Safety

People

Level 2

(Plant Floor/Area)

Asset

Level 1

(Resource/Asset)

Control

slide4

The Business Optimization Challenge -

How to achieve, sustain, and improve exceptional performance?

Optimizing Business:

. . . produce to make profits

. . . execute a strategy to grow

. . . manage my resources to add value

These three must run in concert to optimize business

These three must be controlled in real-time to optimize business

Solving this challenge requires collaboration between customer and partners

no single partner can do it all
No Single Partner Can do it All

Who candeliver?

  • Cloud

Enterprisevendors/delivery models

Level 4

(business mgmt)

  • Supply Chain
  • ERP
  • EMI

Level 3

(operations mgmt)

Operationsvendors/delivery models

  • MOM
  • MES
  • Cyber-security
  • HMI
  • Networked DCS

Automationvendors/delivery models

Level 1 & 2

(process control)

  • PLC
  • DCS
  • Historian

1970 1980 1990 2000 2010

is there a better way

Wouldn’t it be simpler?

Is There a Better Way?

Traditionally

Customer Stakeholders

  • Single point of accountability
  • Clear rules of engagement

Services

Software

Hardware

Asset Lifecycle

Design

Operate

Build

Islands of Expertise

  • Unified Program management methodology and platform
    • Right project, right delivery model, right time, right people
    • Visibility and compliance
what customers expect from vendors
What Customers Expect from Vendors?

“… holistic service approach that goes beyond point solutions to prevent problems before they can affect business operations and to help them prepare for the future.” (Cisco)

Single Point Of Accountability

“No single vendor can provide an entire solution portfolio required to address every end-to-end business process, industry requirement or niche need of a particular business“ (Invensys Customer)

“Army of experts”

collaborative services delivery vision
Collaborative Services Delivery Vision

Customer Intimacy

Operations Complexity

  • Customer-centric / Partnership
  • Business focus – value realization
  • Collaborative management framework
  • Multivendor project methodology
  • Project Management Platform –enforcing mechanism

+

Towards

True

Partnering:

CSD

(Value Management)

  • Long-term relationship
  • Accountability
  • Standardized project methodology
  • Global support infrastructure
  • Industry/customer/product-specific expertise

Traditional

Partnering

(Cost Efficiency)

1990 2010

when to apply

Who can lead?

When to Apply?

Assisting

Coordinating

  • Business / Process Transformation
  • Heavy business/operations context
  • Diversity of expertise required
  • Enterprise-to-Plant integration
  • Global Structure / Scalability
  • Multiple geographies / languages
  • Migration / Modernization
  • Standardization

PARTNER

PARTNER

PARTNER

PARTNER

what makes successful projects
What makes Successful Projects?

Industry Domain expertise

Client Intimacy

Value Realization

Sustainability/ Commitment to long term

People and Change Management

Technology Domain Expertise

(across diverse automation environment

24/7 Operations

Cost Containment (onshore/ offshore)

Global Presence / Local Execution (support/language)

Accountability

Consistent Delivery Methodology

csd key pillars
CSD – Key Pillars

Industry &Process Expertise

Lifecycle Mgmt& Support

Collaboration

Consulting

Product / ITExperience

Customer IntimacyCulture / Language

Project & ProgramManagement

Location & GeoCoverage

The right pool of experts to deliver reliable Business Solutions forming the foundation of your organization

key enablers
Key enablers

Industry Solution Providers

OEMs/VARs

Strategic Alliances

Hardware & SoftwareProviders

InFusion

Enterprise Control System

Collaborative Project Methodology

SystemsIntegrators

Distributors

Project Management Platform

Delivery Ecosystem

Invensys Delivery & Consulting Services

ConsultingPartners

how to assemble the right team
How to Assemble the Right Team?

Governance

Cooperation

Standardization

Integration

Flexibility

Information & Communication

engagement examples
Engagement Examples

Lexmark

SATORP

Invensys (prime)

Single Point of Accountability

Program Management

Refining & Operations Management

Strategic Vertical Applications

Wipro

SAP

Microsoft

OSI

Hardware Infrastructure

Organizational Change Management

Sogeti (prime)

Trusted advisor to Lexmark, previous experience, relationships and knowledge of Lexmark business and practices

Program and Project Management

Business Intelligence and KPIs

Invensys (Operational Improvement Services)

Knowledge of MES Application

MES implementation methodologies/process for success

Products Expertise

collaborative project methodology
Collaborative Project Methodology…
  • Collection of 30+ Best Practices: Processes, Tools, Templates
      • Business Development
      • Value Discovery and Delivery
      • Project/Program Execution, Management & Governance
      • System Development Life Cycle
      • Supporting Activities
      • Quality Assurance
  • Adaptable to the size and complexity of projects
  • Leverages Industry Standards and Experience from our Partner Network Top Tier
  • Enables Collaborative Services Delivery
  • Develops Maturity of Project Management

maturity

critical to successful project program delivery
Critical to Successful Project & Program Delivery
  • Common terminology and understanding of project management
  • Uniform execution driving consistency and repeatability
  • Drives time and efficiencies for project development and execution … lowering cost
  • Minimizes risks – Increase probability of success
  • Defines Roles and Responsibilities driving collaboration efficiencies
  • Ensures People interoperability
  • Facilitates new or transfer of project resources
  • Drives adoption of information management solutions

End Goal – Successful Project Delivery. Satisfied Customers.

format plans procedures checklists workflows
Format: Plans, Procedures, Checklists, Workflows
  • Risk Management Plan
  • Quality Management Plan
  • Communication Management Plan
  • Configuration Management Plan
  • Progress Report
  • Definition and Design Guidelines
  • Test Plan and Procedure
  • Site Preparation Checklist
  • Etc.
overall umbrella encompassing different delivery models
Overall Umbrella … encompassing different delivery models

Execution Flow

InFusion Enterprise Control System

Common Project Management Methodology - Collaborative

applying it to a project
Applying it to a Project

Client

(Process, Standards, Templates)

Invensys Collaborative Project Methodology

(Process, Standards, Tools, Templates)

Project/Program

Processes, Templates and Standards

Workshop

Partners

(Process, Standards, Templates)

Project Management Platform

delivering
Delivering
  • QualityTools and systems used certified as ISO 9001 compliant
  • Consistency of communications, procedures and deliverables

QUALITY

  • Reduces Project Risk with controlled project management

RISK

CONSISTENCY

ENSURES DELIVERY WITH NO SURPRISES

  • Visibility – Project Managers give customers visibility at every phase of the project

COST

  • Lowers Costs through repeatability of project development and execution

SCHEDULE

  • Meets Customer Expectations Comprehensive Project methodology ensures delivery with no surprises.
  • Collaboration links all project resources – Invensys, Integrator partners and third parties, on-site globally
slide23

Collaborative Project Methodology

Adapting World-class Methodology and Standards to MES, Control and Information Management Systems for Operations Management

Successful Project Delivery.

Satisfied Customers.

With more than 100 years of combined experience managing hundreds of large-scale MES projects in almost every industry and corner of the globe, we know what works and what is needed.

what is
What is?
  • Integrated Project Environment
    • Driving Consistency in Project Execution
    • Through the Enforcement of Processes, Standards, Tools and Templates
    • leveraging the Collaborative Project Methodology
    • In a Collaborative Environment
    • Workflow Web Based
    • Invensys Proprietary

“Creating a dynamic environment, seamlessly linking all aspects of project execution”

key features
Key Features
  • Key Features
    • Role based personal portal view
    • Definition of delivery processes for Project Management & Engineering
    • Linkage to associated tools, standards, documents, templates
    • Automated “push” to user (workflow)
    • Stage gate process with formal approval mechanism
    • Personalized Metrics, KPI’s and associated reports
    • Governance model
the value of the platform
The Value of the Platform

Risk Management

  • Implements consistent process execution & governance across Invensys Delivery & Partners
  • Enables collaboration between our engineering teams & partners with consistent use of standards, tools, templates etc
  • Enables visibility & auditability in execution
  • Provides traceability of compliance (a must for regulatory compliance environment)
  • Enables scalable & flexible process governance models to suit different project types

Unified Customer Experience

Standardization

Continuous Knowledge Sharing

Enhanced Governance

Moving from

Enabling to Ensuring

a winning strategy
A Winning Strategy

Sebastian Vettel

2nd F 1 Championship Title in a row

4

Adrian Newey

Notorious F1 Designer, RBR CTO

5

Red Bull Racing Team

2nd Constructor Championship in a row

1

2

3

  • F1 Winning Strategy
  • Great Driver
  • Great Team
  • Right Technology and Design
  • Right People, Doing the Right Thing, at the Right Time, for the Right Purpose
  • Systematic and Repeatable Approach
  • Invensys’ CSD Winning Strategy
  • Customer Centricity
  • Invensys Delivery Ecosystem
  • Infusion Enterprise Control System
  • Collaborative Services Delivery Model
  • Collaborative Project Methodology
  • Project Management Platform

1

2

3

4

5