“THE SILVER BULLETOF LEADERSHIP” OCTOBER, 2004byEdward D. Hess
FACULTY Edward D. Hess Adjunct Professor Of Organization & Management Goizueta Business School Emory University – Atlanta, Georgia Executive Director: Values-Based Leadership Institute Executive Director: Center for Entrepreneurship & Corporate Growth Edward_Hess@bus.emory.eduwww.EDHLTD.com
MY CONSULTING CLIENTS • The Beach Company, Charleston, SC • Hixon Properties, San Antonio, TX • Knowledge Analysis Technologies, Boulder, CO • Edens and Avant, Columbia, SC • Cousins Properties, Atlanta, GA • Oncor International, Washington, DC • Portman Interests, Atlanta, GA • Polar-Bek, Birmingham, AL • Senior Managing Director – Jackson Capital, LLC, Atlanta, GA • Burroughs & Chapin, Myrtle Beach, SC
Leadership Articles in Catalyst Magazine • “Managing Execution” January, 2003 • “Why Should Anyone Follow You?” June, 2003 • “What Do Leaders Actually Do?” September, 2003 • “What is the Meaning of Business?” October, 2003 • “What Do Leaders Actually Do – Part II?” November, 2003 • “Are Your Employees a Means to Your End?” May, 2004 • “Managing VUCA” June, 2004
Friday, Oct. 15, 2004 2:00-2:30PM Dean Kembrell Jones Introduction 2:30-3:15PM Fellows & Coaches Introduction 3:15-3:30PM Break 3:30-5:30PM Prof. Hess “The Silver Bullet” 5:30-6:00PM Coaching 6:00 PM Dinner Saturday, Oct. 16, 2004 8:30-10:30AM Prof. Drazin and Prof. Glynn “Tasks/Reflective Writing” 10:30-10:45PM Break 10:45-12:45PM Prof. Hess “The Silver Bullet” 12:45-2:00PM Lunch 2:00-3:00PM Andy Fleming “Values Assessment 3:00-3:30PM Coaching Q&A Next Session Conclusion Leadership Fellows Agenda
Introduction • What is leadership? • What are the necessities to lead? • What are the key Leadership models? • Why is trust so important? • Do you have the right stuff? • What skills are critical? • Can you learn Leadership? • What are the three components of the High Performance Profit Maximization Model?
HPP Maximization Model • You • Employees • Customers
What is Leadership? • Please write out your definition:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
There are over 200 definitions of Leadership.Major Leadership Models: • Great person model – traits or personality • Situational – Context – Circumstances • Level V Leadership • Transformational Leadership • Servant Leadership • Authentic Leadership
All Leadership models require: • A Leader • Followers • Goal(s) or Objective(s) Some require a good, responsible, or moral objective.
Leaders must have: • Technical competence • Communication skills • Management skills Is that enough?
What is the most important aspect needed for you to follow and believe in a leader? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Why is TRUST so important? Trust to do what? The essence of trust is that followers believe you will do what is right – in their best interest - not just what is in your best interest.
What is trust? How do you create trust? How do you earn trust? Who do you trust? _____________________________________________________________________
Why do you trust them? _____________________________________________________________________ How did they earn your trust? _____________________________________________________________________
David Gergen The heart and soul of Leadership is the relationship of the follower and Leader. Trust is key. How do you earn trust? 5 Cs: • Candor • Competence • Consistency • Compassion (empathy) • Character
And according to Gergen, character is key. What is Character? • ____________________________________ • ____________________________________ • ____________________________________ • ____________________________________ • ____________________________________ • ____________________________________
Leadership • Size • Gender • Nationality • Charisma • Where you went to school • Pedigree • Your religion DO NOT PRECLUDE YOU LEARNING TO BE A LEADER
What matters is what is in your heart. Your character Your values Your attitudes And How you act and express that.
Why should anyone follow you? Right attitude Right motivation Right values Emotional Intelligence Unless you understand yourself and your emotions, you cannot understand other people and lead them.
The right stuff is within you – Deal with you Be self-aware Be sensitive Be disciplined
Great Athletes Musicians Singers All have one thing in common: Ratio Ratio Practice Performance
Tough part of the business world is a leader has to perform all day, every day! On stage! Showtime!
Learning to be a Good Leader is a life-long pursuit. You will get better as you: • Experience life; • Lead and learn; • Become emotionally more aware and secure; • Learn not to focus on “me”; and • Truly adopt a servant leadership approach.
What precludes you from being a good leader? • Laziness • Arrogance • Lack of self-discipline • Bad attitude
How does this trust translate into business success? Profits? Leader employees customers $ • Number one determinant of employee job satisfaction and job performance is you – the Leader.What do your employees think about you? How do they view you? Do they trust you?
Happy, productive employees create happier, more loyal customers and that is the essence of making $ $ $ $. So what makes employees happy? Satisfied? $ $ $ $ is NOT enough. Money is NOT enough.
Employees want: • Respect • Meaning • Opportunity • Fairness
Leadership is all about YOU and how you relate to your followers. Relationships are hard work.
Let’s Focus on You! Why do you want to lead? • _________________________________ • _________________________________ • _________________________________ More $$$$$? More power? More respect? More perks?
Honestly… • _________________________________ • _________________________________ • _________________________________ Most people are promoted to a leadership position not because they are a good Leader, but because they did their job well.
And most people then try to get their employees to do and act like they did – this is what they know. “This is what worked for you?”
Leadership is different than doing a job well; Leadership is motivating, inspiring, and leading others to accomplish certain goals.
Inspiring and leading others to accomplish certain goals: Efficiently & Excellently & On time & On budget
Who are your followers? Why are they important to you? _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________
Because they help you meet your budget, your goals, your objectives, your bonus! Why should they care about you? Why should they care about your bonus?
What I am trying to do is: • Change your attitude about Leadership; • Change your frame of reference and mindset; • Change your behavior
I know change is hard. I know people are creatures of habit. But I know you are here for a reason. To be all you can be and you can only be all you can be through others.
LEADERSHIP IS NOT ABOUT YOU! LEADERSHIP IS ABOUT THEM!
LEADERSHIP IS NOT ABOUT WHAT IS IN IT FOR YOU! LEADERSHIP IS ABOUT HOW YOU CAN HELP THEM!
LEADERSHIP IS NOT THE END RESULT… IT IS THE MEANS TO AN END! LEADERSHIP IS ABOUT HOWYOU IMPACT OR AFFECT YOUR FOLLOWERS.
I submit that you will never, never, achieve your leadership potential until you: • Get the right attitude; • Get the right mindset; and • Adopt a servant leadership mentality.
Change the focus from ME to THEM. Great Leaders help people be all they can be! Great Leaders help peoplereach their potential.
What is Leadership? A Relationship between a Follower and a Leader “Oh, darn…here we go.”
To have a great relationship – FriendshipLoveLeader What do you need? _________________________________ _________________________________ _________________________________ _________________________________
RespectOpennessHonestyAuthenticityCommunicationListening skillsOpenness to learn and adjust