American Red Cross Greater Chicago Preparedness Summit

1. American Red Cross – Greater ChicagoPreparedness Summit September 29, 2010

2. Workplace Violence

3. Background Create opportunity for dialogue on Workplace Violence and Shelter in Place Shelter in place programs need to recognize long term - extended duration, vs. short term – specific event – Violence in Workplace scenario Recent events/trends (Mumbai, downturn in the economy, wars, etc.) have heightened need for a roundtable discussion on these two topics In preparation of this part of session, we have met with representatives from five (5) separate law enforcement organizations and reviewed plans published by FBI, ASIS, IFMA & DHS Every Law enforcement person spoken to acknowledges that focus over the past 7 years has been on school/education sector for these two topics Limited discussion about training for situations within Commercial multi tenant facility Education sector is best model for shelter in place program in the US

4. Objectives of Session Scenario-based review of existing and defined practices at the property Provide current thought process for law enforcement response Incorporate Lessons Learned into existing programs to continue a national dialogue and encourage groups to expand the dialogues we have started and train people. We have adapted a program we have used for our real estate operations to fit this setting and diverse meeting group. Lets take stock of who is here?

5. Forms of Violence in the Workplace Definition – Violence – Physical Force - the use of physical force to injure somebody or damage something Destructive Force - extreme, destructive, or uncontrollable force, especially of natural events Forms * Non Physical – intimidation, abuse, threats, bullying, harassment Physical – Slapping, spitting, punching, kicking, pushing, etc. Aggravated Physical violence – use of weapons (guns, knives, syringes, pieces of furniture, bottles, glasses, etc.) Focus today is on Aggravated Physical Violence – specifically Active Shooter/Hostage *Source – IFMA Foundation 2008 study pg 13

6. National StatisticsViolence in the Workplace In 2005 there were 787 workplace fatalities resulting from Assaults & Violent Acts in the U.S. (U.S. Dept. of Labor) Approximately 2 million workers are victims of workplace violence each year, though many instances are not reported to Law Enforcement (OSHA) Homicide is the 2nd leading cause of death in the workplace overall, and the #1 cause for women (U.S. BLS) Most sources agree that warning signs were missed or ignored in the vast majority of severe WPV events

7. Profile of anActive Shooter Event Actively engaged in killing or attempting to kill in a confined and populated area No pattern or method to selection of victims Unpredictable and evolves quickly Often over in 90-120 seconds or 15-20 minutes…before law enforcement arrives

8. Scenario One On Monday morning, a tenant/firms employee/HR dept on the a floor with the bldg/facility calls the Property/Facility Management/Security office to notify them of an employee termination on Monday afternoon: Who takes this call? What do you do? What is the policy (firm/ bldg/other)? Communications with security? What should property/facility management do? Information from tenant/firm? Follow up with tenant/firm?

9. Scenario One(continued) Tuesday 9:30am Property/Facility Management/Security is notified by Tenant/Firm that the employee they discharged yesterday made some threats to his supervisor and others. They don’t want him back in building. He has made vague remarks about getting even. Communications with team members? Engineering, cleaning, management staff, security, parking Revoke card access? Pictures Report to police? Order of protection, by whom, details

10. Scenario One(continued) Wednesday 9:15am A telephone call has just been received at the office of property/facility management. The caller is a new employee of the tenant/firm on the 3rd floor. She is asking if there are any planned evacuations today. There are a lot people from the neighboring space heading out towards the stairs. What do you do? 9:16am At the security desk in the lobby, a group of tenants has just come through the lobby heading outside. All are flushed, one person yells “Call the police, CALL THE POLICE!” and heads out the door. What do you do?? Communications with staff? What will police need?

11. Scenario One(continued) Wednesday 9:18am The employee who called earlier calls back and says that they believe there are shots coming from inside the adjacent office space. “Oh my God, someone has blood on them”. The phone stays connected, but clearly the phone was dropped. What do you do? What actions steps are the employees/tenants expected to take?

12. DHSActive Shooter Booklet

13. Good Practices to Cope With A.S. Situation Always be aware of your environment Always know where two (2) nearest exits are If in a safe location… barricade yourself in and stay there If in a hallway … get into a room and lock the door If quick escape route exists ….run and find first responders to provide information As a last resort…when the shooter is close and you cannot flee … chance of survival is greater if you try to incapacitate the shooter.

14. How to Respond Decisions to be reached– “Evacuate, Hide out, or Take Action” Evacuate Have an escape route and plan in mind Leave belongings behind Keep hands visible Hide Out (Shelter-In-Place) Hide in area out of shooters view Block entry to hiding place and LOCK the DOORS Identify potential escape routes Mentally prepare to defend yourself Silence your cell phone and pagers Be Quiet and ARM yourself (scissors, stapler, telephone handset, etc.) Take Action – “only when your life is in danger” Attempt to incapacitate the shooter Act with physical aggression and throw items at Active Shooter

15. When Law Enforcement Arrives First Responders Make up of Team – from 2 – 4 officers, preferably one with a patrol rifle Primary Mission Objectives – Locate threat, contain and neutralize Equipment – rifles, kevlar helmets and other tactical items, becoming standard equipment with cruisers Take action based on available information – move to gunfire or where survivors direct them. No sound, move slow. Follow on team(s) Take stock of situation (timing, tenant info, etc.) Meet with Engineering team representative to understand Layout of floor and tenant space Basics of HVAC, Elevator, electrical distribution Larger contingent with special equipment Cordon area will be established and bldg/adjacent areas will be shut down to support actions to include garage areas, etc.

16. How to React toLaw Enforcement Occupants Remain calm, follow instructions Put down any items in your hands Immediately raise your hands with spread fingers Keep hands visible Avoid quick movements or grabbing officers Avoid pointing/screaming or yelling If evacuated, go to the designated area and stay Expect to be questioned during and post event Property Team Building drawings (as builts, special equipment/rooms, etc.) Number and make up of occupants/ how many on floor(s) Assistance with set up and delivery of equipment to bldg and floor

17. Wrap Up and Post-Event Emergency Services – Care for injured!! Law Enforcement Confirm/release areas (floor, stairs, storage areas, vehicles, etc.) Crime Scene – areas will need to be processed (CSI) – hours to days to weeks Building/Facility Clean up - Repairs – Occupants -

18. Wrap Up and Post-Event Media – Insurance Claims/Legal Actions – What did we know? When did we know it? What did we do? Notifications Lessons Learned – Serves as documentation of event Identifies successes and failures that occurred Provides an analysis of current EAP Provides an outline of “To Do’s”

19. Prepare and Prevention Review existing emergency response plans (ERP’s) to confirm suggested attributes of AS plan to include: Signs of potential violence by employee/vendors or clients Roles and duties during an event Confirm distribution of “key” phone numbers Access control procedures Distribution of critical items (floor and office plans, etc.) How to and when to communicate with property management (layoffs, firings, disgruntled clients, etc.) Properly train all staff members to include outsourced members of staff as to evacuation routes and gathering places Include local law enforcement in training Prevention – Foster a respectful workplace

20. Rockville, Md.September 1, 2010 1 Dead

21. Manchester, ConnAugust 3, 2010 8 dead, 2 wounded

22. Dallas, TX March 8, 2010 3 Wounded

23. Pentagon March 5, 2010 1 Killed, 2 Wounded

24. Orlando High Rise  November 6, 2009 1 Killed, 5 Wounded

25. Fort Hood November 5, 2009 13 Dead, 31 Wounded

26. Case Study: Joe Jackson 2006 Chicago High-Rise: 4 Killed (Jackson by police), 1 Wounded

27. Case Study: Howard Trang 2008 Randolph, MA Shooting: Killed self, 1 Seriously Wounded

28. Case Study: John Harrison 2002 New York City Office Shooting: 3 Killed (including self)

29. Case Study: Anthony LaCalamita 2007 Detroit Office Shooting: 1 Killed, 2 Wounded

30. Case Study: Jing Hua Wu 2008 Santa Clara, California Office Shooting: 3 Killed

31. Acknowledgements Department of Homeland Security Shots Fired, When Lightning Strikes, Center for Personal Protection and Safety Arlington County Police Dept., SWAT Bellevue, Washington – SWAT Team Fairfax County Police Depart, Special Operations Division Los Angeles, Calif – LA SWAT Team Oakland, Calif – SWAT Team National Tactical Officers Association (NTOA) NYC Police Department, Hostage Negotiating Team Pentagon Force Protection Agency San Francisco SWAT Team Seattle, Washington – SWAT Team Universal Protection Services