CHF Policies and Procedures Webinar

1. CHF Policies and Procedures Webinar January 2013

2. Policies and Procedures Webinar • Webinar will last approximately an hour and a half. • Recording will be posted on CHFpartnership.org, along with slides. • Audience members are “muted” due to the high number of participants.

3. Policies and Procedures Webinar • If you have technical difficulty with the audio or video portions of this webcast, try: • Logging off, then logging in again • Our Typing the issue in the message board on the screen.

4. Policies and Procedures Webinar Resources – Interim Regulations – http://www.hudhre.info/documents/HEARTH_ESGInterimRule&ConPlanConformingAmendments.pdf Resource Exchange – http://www.hudhre.info/index.cfm OHCD Website – http://www.Chfpartnership.org

5. Policies and Procedures Webinar How to read Regulations • May vs Shall vs Will vs Should • Encouraged vs required • Definitions: • Program participant - an individual or family who is assisted under CHF program. • Recipient – State/City. • Subrecipient – Non-for-profit program provider.

11. General Overview

12. General Overview • Requirements apply to: • CHF-Funded Activities. • Not entire agency, just those programs with funding from CHF. • Shelter and Service Activities • Does not apply to HMIS or planning activities.

13. General Overview Program Intent • Part of a Continuum of Resources • Quickly Stabilize Housing Situations • Positive Outcomes: • Increased program exits to permanent housing, • Increased client participation in mainstream resources, • Decreased length of shelter stays, • Elimination or reduction of repeated episodes of homelessness, • Increase income (employment and/or benefits) to clients, & • Decreased shelter program entries because of prevention or diversion efforts.

14. General Overview Program Philosophies • Crisis intervention & Emergency Services • Permanent housing services • Case management services

15. General Overview Case Management: • Identify service needs before the move into permanent housing; & • Ensure clients have access to resources necessary to sustain permanent housing including: • Source of income; • Case management (to help solve problems that may arise that threaten the clients' tenancy); • Landlord/Tenant Education or Mediation; & • Connection with any other applicable community-based services (to meet long term support/service needs).

16. Eligible Activities

17. Eligible Activities • CHF Eligible Activities • Shelter Operations/Maintenance • Essential Services • Shelter Prevention and Shelter/Street Services • Shelter Improvements • HMIS Management & Coordination

18. Eligible Activities Ineligible Activities • Depreciation, bad debts and late fees • Recruitment, staff training, entertainment, conferences, and retreats • Public relations or fundraising • Any activities not explicitly detailed in this manual;

19. Eligible Activities Ineligible Activities • Payment of client credit card or other consumer debt; • Payment of client mortgage costs and mortgage arrears; • Construction or rehabilitation (unless an award or written approval has been received from the CHF Partnership); &

20. Eligible Activities Ineligible Activities • Tenant based rental and/or utility assistance (only allowed under IHSP) • Support of administrative expenses, including but not limited to: • Administrative Personnel • Attendance of Conferences and Trainings • Space and other indirect costs associated with Administrative Personnel

21. Eligible Activities • CHF Eligible Populations • There are two eligible populations identified for Consolidated Homeless Fund programs:* • Homeless as defined by HUD (Categories 1 – 4) • Literally Homeless • Imminently homeless (within 14 days) • Unaccompanied youth/families who meet other Federal homeless definition (must also meet additional criteria for HUD, similar to 2) • Fleeing/attempting to flee Domestic Violence • At risk of Homelessness as defined by HUD *Please refer to HUD’s full definition of homelessness and at risk of homelessness; what is listed above is only a summary.

23. Recordkeeping

24. Recordkeeping See the recordkeeping webinar posted on www.CHFpartnership.org

25. SHELTER OPERATIONS

26. Shelter Operations • Major Requirements – • Provide services for entire grant period. • Any family shelters/safe homes cannot deny entry to families with children under 18 on basis of age. • All family shelters, transitional housing facilities, and other shelters that utilize a waitlist that are funded under this activity must participate in Statewide Family Shelter Hotline and Waitlist (operated by 211). • All family shelters, transitional housing facilities, and other shelters will target their services to the most vulnerable families on the waitlist.

27. FAMILY SHELTERS

28. Family Shelters CHF Family Shelter Providers have a typical length of stay around 4-6 months. A minimum of 50% of clients that exit activities funded under CHF will exit to Permanent Housing. No more than 10% of clients who exit activities funded under CHF will exit to Emergency Shelter. The average length of stay shall be 6 months. CHF Providers are prohibited from using the gender of parent as a basis for denying any family’s admission (including both male and female parents). Waivers may be requested, contact the CHF Partnership for more information.

29. Family Shelters All family shelters, transitional housing facilities, and other shelters that utilize a waitlist that are funded under this activity must participate in Statewide Family Shelter Hotline and Waitlist (operated by 211). All family shelters, transitional housing facilities, and other shelters will target their services to the most vulnerable families on the waitlist. CHF Providers are prohibited from using the age of a child (under 18) as a basis for denying any family’s admission (including both male and female children).

30. INDIVIDUAL SHELTERS

31. Individual Shelters CHF Emergency Shelter Providers have a typical length of stay around 2-4 months. CHF Transitional Housing Providers have a typical length of stay around 6-8 months. CHF Providers are prohibited from using sexual orientation and/or gender identity a basis for denying admission.

32. Individual Shelters A minimum of 20% of clients that exit activities funded under this contract will exit to Permanent Housing. No more than 25% of clients who exit activities funded under this contract will exit to Emergency Shelter. No more than 15% of clients who exit activities funded under this contract will exit to Unknown Destinations. The average length of stay shall be 6 months.

33. OPERATION FIRST STEP

34. Operation First Step Program • OFS – • Community Based “Home-like” • INTENSIVE Case Management • Bridge to permanent housing. • OFS: Return Home • Newly Homeless • Recent Exit from Institution • Quickly help client move to permanent housing

35. Operation First Step Program • OFS: Almost Home • Medium to Long Term Homeless • Select Target Population: • Lesbian, Gay, Bisexual, and/or Transgender clients • Clients with a History of Substance Abuse • Clients with a History of Incarceration • Clients with a History of Mental Health Issues • Clients ages 18-25 (Youth)

36. Operation First Step Program A minimum of 50% of clients that exit activities funded under this contract will exit to Permanent Housing. No more than 15% of clients who exit activities funded under this contract will exit to Emergency Shelter. The average length of stay shall be 4-6 months.

37. HOUSING FIRST

38. Housing First Housing First is a permanent supportive housing program. Centers on providing homeless people with permanent housing quickly and then providing services as needed. Obtain rental housing as quickly as possible and the housing is not time-limited Provide housing is not contingent on compliance with services.

39. ESSENTIAL SERVICES

40. Eligible Activities - Case Management Child Care Education Services Employment Assistance & Job Training Outpatient Health Services Legal Services Life Skills Mental Health Services Substance Abuse Treatment Services Transportation Services for Special Populations Street Outreach ESSENTIAL SERVICES • Eligible Population – • Individuals and families who are homeless.

41. ESSENTIAL SERVICES • Major Requirements – • Provide services for the full grant year • Year Round Programs: June 1, 2013 – May 30th, 2014 • All clients entered into HMIS • Ineligible Activities: • Any activities not detailed are assumed to be ineligible. • Any cost not directly associated with the supported activity. • Advocacy, planning, and organizational capacity building • Staff recruitment/training

42. INTENSIVE HOUSING STABILIZATION PROGRAM

43. INTENSIVE HOUSING STABILIZATION PROGRAM • Eligible Categories of Assistance – • Shelter Prevention Statewide • Shelter/Street Services Statewide • Re-Housing targeting the Chronic HomelessStatewide

44. INTENSIVE HOUSING STABILIZATION PROGRAM • Other Eligibility Requirements – • Client must be homeless but for this assistance (No other housing or financial resources available to them). • Client must be likely to sustain housing once assistance ends. • Client must be willing to participate in case management and financial counseling. • Client must meet income guidelines.

45. INTENSIVE HOUSING STABILIZATION PROGRAM • Shelter Prevention Statewide • Target most likely to present at shelter/street. • Not necessarily those persons with the least housing barriers and/or those who are highly self-sufficient prior to the provision of IHSP services. • Estimated 3-6 months of financial assistance and up to 9 months of case management and financial counseling

46. INTENSIVE HOUSING STABILIZATION PROGRAM • Shelter/Street Services Statewide • Target most likely sustain housing once assistance ends. • Estimated 6-9 months of financial assistance and up to 12 months of case management and financial counseling.

47. INTENSIVE HOUSING STABILIZATION PROGRAM • Shelter/Street Services targeting the Chronically Homeless Statewide • Different from Shelter/Street Services, targets the longtime users of the system. • Estimated 3-6 months of outreach to engage and prepare clients for IHSP, then an estimated 6-12 months of financial assistance and up to 15 months of case management and financial counseling.

48. Service Standards

49. ANTIDISCRIMINATION

50. Anti-Discrimination • CHF Providers are prohibited from using any of the following as a basis for denying any individuals admission into a CHF-Funded Program: • Age (40 and over) • Disability Status (Including prior Alcohol & Illegal Substance Addictions) • Ethnicity • DOMESTIC VIOLENCE/FAMILY SHELTERS ONLY - Familial Status (must be made available without regard to actual or perceived sexual orientation, gender identity, or marital status) • Gender • Gender Identity