Delivering Tivoli Netcool using Linux, Virtualization, and Blade Platforms

1. Delivering Tivoli Netcool using Linux, Virtualization, and Blade Platforms Bryan Ignatow, Senior Manager, Prof. Svcs. Rodney Caston, Independent Practitioner

2. Agenda • Introductions • Why not do it the way we have always done it? • Benefits of Virtualization • Challenges of Virtualization • Practical Examples • Example Architecture • Rapid Deployment • High Availability • Disaster Recovery • Controlling Costs • Wrapping it all up • Questions and Answers GenerationE Technologies – IBM Pulse 2008

3. generationE Technologies History • Founded in 1998 • We have approximately 85 employees including our Sales, Professional Services, and Support organizations • One of four IBM Large Full Service Partners and the only nation-wide provider of Tivoli-based Service Management solutions. • We have approximately 30 certified delivery professionals and over 15 certified trainers • Level 1 & 2 Tivoli support organization • We've experienced a revenue growth of 200% over the past 5 years delivering IBM Tivoli solutions • Involved in ITIL , standards activities, and IBM conferences GenerationE Technologies – IBM Pulse 2008

4. generationE Technologies & IBM • IBM Tivoli 2008 Business Partner Service Management Solution Award Winner • AAA Certified Partner in: • Tivoli Netcool • Tivoli Business Service Manager (TBSM) • IBM Tivoli Monitoring (ITM) • IBM Tivoli Composite Application Manager (ITCAM) WebSphere • IBM Tivoli Composite Application Manager (ITCAM) Response Time • Tivoli Network Performance Manager (TNPM, formerly Proviso) • IBM Featured Business Partner: • DeveloperWorks Tivoli Application Dependency Discovery Manager (TADDM) Wiki Pilot GenerationE Technologies – IBM Pulse 2008

5. generationE Delivers Service Management • generationE delivers a Service Management Platform that enables clients to excel at launching, managing, and assuring existing and new business services. • Experts at designing and delivering the IBM Tivoli Service Management (ITSM) Solutions • Architect, implement and integrate service management solutions based on the Tivoli portfolio. GenerationE Technologies – IBM Pulse 2008

6. Why not do it the way we have always done it? If you do what you’ve always done, you’ll get what you’ve always gotten. – Anthony Robins The significant problems we face cannot be solved at the same level of thinking we were at when we created them. – Albert Einstein GenerationE Technologies – IBM Pulse 2008

7. Benefits of Virtualization • Allows for hardware to be leveraged by multiple applications • Provides more efficient use of hardware • Enables finite resource growth on demand • CPU • Memory • File System space • Allows enterprises to control long term costs • Enables operating system and application independent Disaster Recovery and High Availability • Allows for rapid deployment of both production and development environments. • Supportability from Hardware, Operating System, and Application vendors GenerationE Technologies – IBM Pulse 2008

8. Challenges of Virtualization • Can increase initial hardware deployment costs • Incremental hardware additions can be larger in cost • Requires additional training to efficiently operate • More (or different) moving pieces than a standard deployment • People fear change GenerationE Technologies – IBM Pulse 2008

9. Practical Examples:Example Architecture – Tivoli Netcool GenerationE Technologies – IBM Pulse 2008

10. Practical Examples:Example Architecture – Hardware GenerationE Technologies – IBM Pulse 2008

11. Practical Examples:Example Architecture – Placement GenerationE Technologies – IBM Pulse 2008

12. Practical Examples:Example Architecture – Versions • RedHat Enterprise Linux • Version 4 or 5 as required • 32 or 64-bit as required • Windows Server 2003 (if you need to) • 32 or 64-bit as required • VMware ESX • Version 3.5 • VMware VMotion GenerationE Technologies – IBM Pulse 2008

13. Practical Examples:Rapid Deployment • Creation of VMware templates of base systems using snapshots • Cloning of templates as needed for new systems • Cloning of production systems to create identical development systems • Cloning of systems for the purposes of crating backups or “gold” versions. • Testing Patches, HotFixes, and other high-risk configuration changes on clones or in development GenerationE Technologies – IBM Pulse 2008

14. Practical Examples:High Availability • VMware Rules to separate virtual machines to ensure redundancy • Automatic balancing of live virtual machines across available capacity based on resource usage and load • Manual movement of live virtual machines • Built-in redundancy in hardware architecture: • Blade Frame • SAN Array • Fiber Channel Mesh/SAN GenerationE Technologies – IBM Pulse 2008

15. Practical Examples:Disaster Recovery • Automatic failover of live virtual machines from a failed blade into available capacity • Built-in redundancy in hardware architecture • Restoration of backup or “gold” copies of virtual machines into existing or new environment GenerationE Technologies – IBM Pulse 2008

16. Practical Examples:Controlling Costs • Spend less time managing multiple physical servers • Uniformity of deployments eases maintenance • Some maintenance burdens can be eased by live movement of virtual machines • Additional virtual machines can be created out of excess capacity • Quicker time-to-market for services • Reduced downtime for services GenerationE Technologies – IBM Pulse 2008

17. Wrapping it all up… The cost of fixing problems: Design = $1 Development = $10 Debugging = $100 Deployment = $1000 – Frederick P. BrooksThe Mythical Man-Month: Essays on Software Engineering, Anniversary Edition (2nd Edition) GenerationE Technologies – IBM Pulse 2008

18. Questions & Answers Bryan Ignatow, Senior Manager, Professional Servicesbryan.ignatow@generationetech.com(469) 374-3902Rodney Caston, Independent Practitionerrcaston@rcaston.com