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Erie St. Clair fseap. Presented To: Family Service Ontario Conference Presented By: Brad Davis, Executive Director Family Services Kent Don Pitt, Executive Director Family Counselling Centre May 8, 2014. Overview. What prompted our Partnership? How did we develop a proposal?
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Erie St. Clair fseap Presented To: Family Service Ontario Conference Presented By: Brad Davis, Executive Director Family Services Kent Don Pitt, Executive Director Family Counselling Centre May 8, 2014
Overview • What prompted our Partnership? • How did we develop a proposal? • What did we learn? • How is the program working?
The Relationship • Sarnia-Lambton and Chatham-Kent had existing relationships with area health care facilities • Windsor-Essex was a previous provider for one facility (lost contract to Sheppell) • Sarnia-Lambton, Chatham-Kent had partnered previously on School Board Contract and other contracts • Sarnia-Lambton, Chatham-Kent and Windsor-Essex historically have met to collaborate, share information and consult
Why our relationship is strong Three Executive Directors all hired around the same time Only Family Service agency in each area Previously have worked on joint-programming Sarnia-Lambton and Chatham-Kent invested in maintaining the contract for local health facilities
The Plan • Develop a singular response to the RFP as fseap • Keep the work/Get the work • Speak with our current Health Service / Hospital EAP contract contacts about the RFP
What we did.. • Decided to brand the proposal as Erie St. Clair fseap (matched LHIN area) • Registered the business name Erie St. Clair fseap (consulted with National Management Board first for permission) • Developed a joint venture agreement to clarify the limits of this work (this was an internal document for the FS partners only—not for the health care facilities) • Hired the national office of fseap to write the response to the RFP • Agreed amongst the three agencies to pay each other a higher rate than the fseap nationally prescribed rate of $66.00
Outcome—We Got the Contract! • Awarded a five year contract • Windsor-Essex had to quickly create capacity to deliver services (purchase rack cards, magnets, hire new affiliates) • For Family Services Kent & Family Counselling Centre it was largely business as usual with a new contract
How the work is progressing • Just commenced year 3 of the contract • We actually operate fairly independently as agencies • Outside of the master agreement, each FS agency set up a separate Addendum with their local Health Service agency / Hospital to address local priorities and enabled flexibility • Payments are made to each individual FSO based on the individual addendum
Lessons Learned • Our partnership was stronger than we had initially thought • There are ways to bid for work without compromising our corporate structure (register a business name, joint venture agreements) • Our approach to work is flexible • Local connections, quality service and reputation are important • We have the capacity to support each other to grow our businesses • What we did really wasn’t innovative—it was practical and made good business sense